LaserShip is by far the worst place to have your packages shipped through. If you order anything from Victoria's Secret, I suggest upgrading from standard shipping to avoid shipping through LaserShip. My package was sent to their facility on 04/05/21. It was out for delivery but somehow ended up back at their facility, why? I have been in communication with someone named "Nicole" at the office located at 8475 Western Way #160, Jacksonville, FL 32256. She continued to give me the run-around about my package. My tracking # states that my package is at their facility. However, no one can locate my package. I finally had enough and asked to speak to a manager. Of course, he was not available, so I was transferred to a voicemail. I did leave a message and have yet to receive a callback. I called back today, 4/12//21, and spoke with a female. She was confused as well about where my package was. A guy came on the line that said he was the manager and proceeded to talk over me as I was trying to get answers, then yelled. "your package will be reported lost, call the seller for a refund or a replacement," then hung up! Really?!?! Are you serious!?! I am very disgusted that Victoria Secrets would even do business with this company. I need answers as to what happened to my package! The "manager" advised me to call Victoria's Secret and ask for a refund or have them reship it. How unfair is that to me as the customer and Victoria's Secret? Are the employees walking away with packages and advising customers to reach out to the company for a replacement or refund? Either way, this is sad! This company should be held accountable for all of these "misplaced" packages. I do not see this company being around very long. read more

I was concerned because of negative reviews l had read online. Package delivered in 2 days as indicated when ordered. Fast, prompt, delivered to door. Excellent service. read more

If I could give them a zero I would. Their drivers are basically thieves because they can get away with it. They know the merchant will be on the hook for the merchandise they take. They sent me a text alert that my package was left at my front door. I just happened to be home right then. I go to the door no package. I called their customer service and it was like someone answered their house phone very unprofessional very unconcerned. I called the merchant and told them I won't order from them again if they are going to use this delivery service. read more

The worst delivery service I've ever seen!!, As I arrived at my home, I noticed a venucle with "LC" enscripted on it. The vehicle pulled out and I noticed a package in the center of the driveway,! Not by the front or back door as any other delivery company would have left the package,! If I had not seen the package, I would have driven over it!, Additionally, ifthe package contained a glass product, it would've been destroyed!! This company is not reputable and distributors should employ USPS, UPS, Fedex or someone other than this company!! read more

worst experience ever. I ordered my product through chewy and they used these guys to deliver said they left it at my front door property cameras show no one came to the door or on the property. Chewy resent my package again today same thing happened said they left it at my front door .No one has been to my house or anywhere near the property.Called customer service and they could not contact the driver to find my packages .Bad customer service!!!!!! read more

I must say I never write reviews but I can't let anyone else get duped by this company without warning. I ordered food delivery from Hello Fresh. My delivery was due Monday Sept 7th. No delivery so I track the package and it says delivery may be delayed, okay I'll get it in the morning. Next morning I send an email just to let them know. By 3pm still no food so I contact Hello Fresh who also tracks package and say it should be there by evening. Today rolls around and no package meanwhile check tracking for 100th time still says delayed. Contact Hello Fresh, first agent says due by 8 pm tonight. That doesn't exactly work for me considering it's my dinner and I'm not waiting to see if they deliver it by 8pm so I contact another agent at Hello Fresh (who is great by the way) and ask for a refund cause I now really have no use for the food at this time. She gives me my refund and allows me to switch delivery providers thank god. So for shits and giggles I decide to track my package one last time and Laser Ship has the audacity to update it as was delivered 9/7 at 7:14pm, left at front door. Are you kidding me? There was someone home with the front door open all day and nonetheless it said delayed until literally an hour ago. I guess myself and the 2 agents that tracked it must have some how missed that. By far the worst company. Own your mistake, no big deal. Make it look like it's not your fault, makes you crooks and liars. Good luck with your shitty business. No wonder most people have never heard of you including myself and those who have give you 1 star, because you suck at running a business. Good luck with that. read more

I waited all day since 7:00 AM. When by 5:00 PM no package, I checked on Walmart's app purchase history. Lasership claimed they attempted delivery, but recipient was unavailable. So, they did not deliver. Nobody knocked on my door. They had been instructed via email 2 days before to leave package on porch if no answer. This is the worst delivery service by far. Did it never occur to these people that maybe the customer might have needed a bathroom break? read more

Have given up hope of receiving a package that says delivered....it wasn't and apparently I'm not alone in this experience.