Just finished my laser session and i'm so happy how kind and helpful everyone was! Taylor did my hair removal and she was so sweet and super quick! I love her technique and how informative she is! I also want to point out how amazing Luciano is! Omg he is one of the sweetest and most passionate people i've met! Right off the bat he made me feel so comfortable and once my session was over he was helping me figure out my maintenance sessions and he was so understanding as to why I couldn't do it right now. Definitely calling him back when the time is right! Thank you all so much for the best service! read more

Called for an app for underarms and Brazilian consultation, girl on the recorded line told me to come at 7pm. When I arrived, they said I was booked for 6:45 and that they couldn't treat me. Also, the pricing they offer is way above market price compared to the market. So basically shaved and went there just for nothing. Don't know what to say read more

**Extremely Disappointed - Poor Results and Customer Service** After my second session, I was advised to switch to a different location with a supposedly more powerful machine. I followed through and completed three more sessions at the new location, but saw absolutely no improvement. Frustrated, I decided to try another company -- and after just one session with them, my tattoo is already about 50% lighter. I reached out to LaserAway about the lack of results and was only offered store credit for the four sessions, which is unacceptable. Getting a callback has been a constant struggle, and the customer service has been among the worst I've experienced. Do yourself a favor: save your time, money, and energy. I would not recommend LaserAway to anyone based on my experience. read more

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Very horrible Customer Service!! It's pouring rain and my car battery is dead, I'm waiting for AAA. Called two and a half hours before my appointment to reschedule. Dee Dee or whatever her name was... insanely rude Karen. Demanding to charge me $50 because of their policies that were told me to me 5 years prior when I had a two year gap on a package I paid up front! As a customer they have horrible customer service skills and expect their clients to have a crystal ball and know every policy from 5 years ago... do better Tustin location. Recommend going to location in Orange off of Main Street!! They have great communication with customers and don't act like total biotches to you. read more

I feel like they are all nice and accommodating when trying to sell you the packages but then its like whatever. I finally was able to make an appointment to continue my laser treatment but I got a call last minute that they only have one nurse available for the day of my treatment and I can either split up so not all of my areas are covered that day or they will have to cancel/reschedule my appointment. I chose the former and decided to split up. After my appointment, I was asked if I wanted to schedule the area that was dropped and they offered me a timeslot for the day after. I agreed saying weekdays don't work for me and I have to be out quickly since I have a birthday to go to right after. I was assured it would take roughly 20 minutes and it would give me ample time to attend my party. I show up the next day only for them say you are scheduled for Monday. I say no I specifically mentioned weekdays don't work for me and that I had a strict timeline for today. Considering I had to get the kids ready and bring everyone to the appointment waiting in the car, it really sucked not being able to get my appointment in. read more

Bridge is absolutely amazing! She is very helpful, super friendly, and such a kind and trustworthy person. No matter what concern you bring to her, she always gives her very best to find a solution. She is so patient and truly cares, treating every problem as if it were her own. Bridge goes above and beyond to make sure everything is handled, and you can always count on her. read more

Best LaserAway Location! Amazing results. A couple of weekends ago I got complimented on how great my skin looks and I had no makeup on. I only have had maybe 4 total Clear and Brilliat treatments. Also, I had laser done on my Underarms and have hardly any hair regrowth. I literally don't need to shave. The laser hair removal on my face I would consider a success. I only have fine peach fuzz now instead of coarse thick and fast-growing hair. read more

LaserAway - Before and after pictures of skin changes with Clear and Brilliant treatment - Laser Hair Removal Near Me - Tustin, California

Self Care Day I came here as a first time Customer for a facial. Anne uses organic Korean products "ATOMY" which feel fantastic on my skin. She offered to do a Detox Sauna Blanket which burns fat while she did my facial. Sheesh! I rarely have time to pamper myself and she understood that. Book Anne, she is worth your money! read more

LaserAway - Laser Hair Removal Near Me - Tustin, California

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I've frequented other locations but this one is by far my favorite location! Love all the staff, Desarae is so sweet and kind, Taylor does the best injections while making you feel comfortable. I truly look forward to my visits because of all the staff here. read more

This is by far the best laseraway location I went to. Everyone is so nice and understanding, especially Grace she always does an amazing work on my face, legs, arms and everything. She has perfect pace, takes her time, makes sure she does all the area properly and is understanding when you need to take a minute if it hurts too much. She is my go to girl, Ask for her definitely!:))) read more

I am writing to express serious concerns about the experience I had during my recent Botox appointment at your clinic. I believe it's important to bring this to your attention not only for my own peace of mind but to ensure the safety and satisfaction of future clients. My appointment was with an injector named Taylor, and this was my second time being treated by her. Unfortunately, I left the appointment feeling deeply uncomfortable, disrespected, and concerned for my safety. Injection Placement: Taylor injected Botox into the top of my head--directly into my hair--which immediately struck me as unusual and alarming. When I questioned her about it, she responded dismissively with, "Do you not want me to do this?!" Her tone was rude and unprofessional, and now I'm genuinely concerned about the risks of injecting Botox into that area, including the potential for adverse effects. I have been researching if I may have a possible stroke or any side effects from that. I am genuinely terrified for my safety right now. Product Waste: I asked for Taylor to focus on my forehead. While treating that area, Taylor expressed product out of the syringe on my forehead after removing the needle and wiped it with gauze, effectively wasting Botox. I asked to look at the gauze to confirm that it was not blood, and that it was in fact Botox. This was especially concerning given the high cost of treatment and the expectation that it be used appropriately and efficiently. Dismissive Behavior: During our interaction, I shared that Botox from a previous session (also with Taylor) had not lasted as long as it typically does for me. I emphasized that I know my own body. Rather than considering my feedback, she insisted, "Your body is just getting used to Botox," and repeated this statement at the end of the appointment, despite my earlier disagreement. Unprofessional Demeanor: Taylor seemed to recall me from our previous session in a tone and expression that felt judgmental, as though something about me irritated her. It felt dismissive and invalidating, and she had a very aggressive demeanor; something about me must have triggered her, because the front desk said she is the best, but my experience was absolutely horrible and traumatizing. I chose LaserAway expecting a high standard of care and professionalism. Unfortunately, this experience has left me questioning both. I am now concerned about the safety of the injections I received and disappointed by the lack of respectful communication. I would appreciate a response regarding how this matter will be addressed and whether any follow-up is necessary from a safety standpoint; I am scared regarding the needle/botox she injected me with into the top of my head! I still feel a lump on top of my head! read more

Amazing service, kind, personable staff and always a warm atmosphere. Every time I leave I leave happier than when I walked in the door. read more

LaserAway - After lip fillers healed - Laser Hair Removal Near Me - Tustin, California

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Best place to come I've been dedicated to laser away for 7/8 years now the girls at front desk are amazing great personalities always happy and extremely sweet. I didn't know to much about certain services they explained so much to me made me feel comfortable with everything I have done. From laser hair removal to tattoos removal facials now Botox and filler Amazing place read more

LaserAway - Laser Hair Removal Near Me - Tustin, California

I have been a client is Laser Away for over 5 years now. I missed some of the friendliest receptionist like June was the best. And I am happy to have met Luciano! He is super friendly and helpful! I enjoyed talking to him because he makes you feel comfortable and special. Not pushy! C&B is my all time fav! The quickest and most effective facial treatment. Nurses are also wonderful. Thanks LaserAway. read more

Extremely disappointed, they were very nice selling me packages for thousand of dollars. But after my first session thigs didn't go as well, I went to my second appointment and they told me I only pay for partial treatment for my legs when I got for upper and lower legs and on my first session that's it's what I got but I was told no that it's not what we did and it's not what you got. I was extremely frustrated as I was telling them please call Nikki she sold me the first package and they told me oh sorry she's no longer working here, I said then please check notes and please check cameras and they said they do not have cameras, I said I pay thousands of dollars for a service that's it's not going to be done? And they call Gigi who sold me the 2nd package and she was not as nice and lovely as when she sold me the 2nd package even though she went over what I was getting on my first visit and she made me add two more things and offered some free creams that I end up not getting them too. Just to be told well at this moment your not getting full legs because you didn't pay for that I was frustrated I had to stop for my self because I spend thousands of dollars and got scam I started tearing down quietly because I was frustrated I got scam how come I got my first session completed but then the 2nd time I went it disappeared what I got? Did Gigi remove something when she added the 2nd package? What happened? Gigi told me there's nothing I can do right now let me check it out and I'll give you a call in 1-2 business days it's been almost 2 weeks. Nikki knew I was afraid doing business here as my daughter had bad experience on a different location but she assured me this will not be my case.. and it is... I am frustrated because I wanted to do this for a very long time and I'm very frustrated and disappointed. Lorena Quintana read more

Nurse Marissa is awesome and very gentle during the treatment. I had done my face laser and hydra facial. Results are great yet read more

Had a wonderful experience at Laseraway Tustin! I was prepped by the patient care coordinator Brigida, who was very helpful in describing the treatments and making me feel comfortable and taken care of. For the actual treatments, nurse Sara did a perfect job; the treatments I got included clear and brilliant, which was quick, efficient, effective, and done with attention to detail. I would definitely highly recommend both the treatments and everyone that worked! 100/10 read more

Been going to this location for the last 2 years for some tattoo removal. The entire staff has always been very attentive and helpful to whatever I need to make the visit comfortable. They are very quick and effective. Highly recommend. read more

D'Amber was amazing! I love her vibe her attitude. She was so sweet and went about the call of duty for me and my friend. I couldn't have asked for anyone better. Thank you for taking care of all my furry concerns. read more

I was told that that my tattoo would be removed after 13 visits, I am now on my 20th visit without any real changes to my tattoo, this company is lying to you about how long and how much money it takes to get a tattoo removed, I was told it would cost under 1000, here I am paying over $2000, for the lack of real changes to my tattoo. This company is doing nothing beyond seeing how long they can push people to pay more and more. read more

LaserAway - This is after 19-20 laser treatments - Laser Hair Removal Near Me - Tustin, California

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Very professionally run business. Staff is kind and are very knowledgeable. They are great answering questions and concerns that tou may have. I strongly recommend Laser Away (Tustin Location). read more

People here are so friendly and happy! I'm so glad to get my laser treatment done here the environment is really clean too! Nurse Sophie was so nice! Very professional and we shared lots of fun stories Would definitely recommend this place for hair removal treatments. Thank you guys at Tustin location so much read more

Staff is kind & helpful and I really like the differences in my skin after going there! They make visits and scheduling easy too. Would recommend. read more

Love this location and I've been going here since 2021. Super helpful staffs, especially Mona and Luci, my favorite guy, are always super helpful and sweet. I always would recommend this location to my friends and family! read more

I'm so upset I waited so long to come to Laser Away. I spent so much money going to a local place and it was so painful. The experience from start to finish was honestly great. From when you walk in the door, it's clean and fresh, the staff at the front desk were not only beautiful but so kind and so sweet. I feel like I have friends my first visit! My nurse that did the procedure what also great, she made me feel beautiful and famed my nerves. I was tainted my past experience elsewhere and she calmed my anxiety and seriously made me feel so confident! Excited to see what's to come! I feel beautiful already. Thank you ladies for making my experience awesome! read more

This place was amazing!!! I went in and got Botox, juviderm on my cheeks and lips. Nurse Jessica is so gentle, sweet, and a complete artist, she exceeded my expectations and I will definitely be going back, also June and Lexi are the sweetest!! They even watched my little baby while I got my work done. This place feels like home, and you literally feel like a new person walking out!!! 100 stars! read more

LaserAway - A little bruising on my lower lips because it was very small. But so so happy with everything - Laser Hair Removal Near Me - Tustin, California

First time customer but was instantly sold on their services after my first session. The entire staff is so friendly and genuinely seems happy to be there and to offer help. The ladies in reception were incredibly polite and welcoming. Nurse Melissa though won me over. I was nervous as this was my first experience with services like this but you was so patient and really made me feel comfortable. She is incredibly professional but personable all at the same time. I really appreciated her knowledge and patience as I peppered her with questions. Highly recommend LaserAway and if you can ask for Melissa. read more

I have been coming to LaserAway for years now and specifically this particular location because it's so great. The manager Mona is top notch! She goes out of her way to make me always feel welcome, super accommodating with scheduling, and she's great at helping me get the best deals whenever there's a promotion. My girl Jess, always has my back. I trust her wholeheartedly with the treatments I receive from her knowing she is always erring on the side of caution to give me the most natural results so I look like the best version of myself. Love this place and will continue to come here telling everyone how great it is!!! read more

Nurse Elizabeth (Lizz) is the perfect balance of professionalism and personal touch. Always making sure I'm comfortable during my treatments. She's the best! And I'm very happy with the results of my laser hair removal. read more

LaserAway - Waiting area selfie - Laser Hair Removal Near Me - Tustin, California

It was impossible to cancel my phone consultation. The extremely rude female from LaserAway called she tried to argue with me. After she rudely insulted me about not canceling my appointment. Fact was I tried to cancel my appointment but the website did not allow it. If you enjoy being treated rudely then this is the place. read more

Angela is uh-mazing. She knows what I want and always down to give me the best deals. And don't go to anyone else but T! She is the BEST! Did my first cool sculpting sesh with her. She explained everything, was knowledgeable and patient with me. Much appreciated. And Mona is Rock Star!! June rocks too! These girls know what's up, don't BS and are such a pleasure to see when u come in to LA to get services. My all time fave spot. Period! I've been going to LA for over 10 years and still raving about them and the products they offer. Look out for deals as they come and are worthy of taking advantage of. Love you guys don't change! read more

Nurse Lizz (Elizabeth) is awesome! It was my first time, so I was alittle nervous but She made me feel relaxed. She is quick, caring and fun! Hope I get the opportunity to be with her again! read more

There is a lady named Jessica, who is the nicest one out there. You really could tell a hundred stories and we just end up laughing, while of course doing the tattoo removal. She's so kind hearted and genuine. Love sharing laughs with her. She will also pinpoint exactly how often you would need to get scheduled in order to have the tattoo dissolved timely and heal between sessions. She's fast and swift at it too! If you're seeing her, come give her a hug! You'll know what I mean when you see her! Like a sister, like a dear friend that everybody wants and needs in their life. read more

Have had such a great experience here with everyone from the front staff to the laser technicians. Would highly recommend this place to anyone! read more

I've been coming to laser away Tustin since they opened 7-8 years ago. I have a before picture and keep going because I don't want to get back to that. Huge fan of clear and brilliant does wonders and makes me look more youthful without sun damage. I just went to Liz and she was such a delight, experienced and knowledgeable on any questions I had. I've done laser hair removal 5 years ago and going back for touch ups barely now. It's extremely clean and friendly staff ALWAYS! Laseraway has newer IPL machines and clear & brilliant which is equipped with newer lasers therefore better results and always by a registered nurse. Many places have older machines that are weaker and that's why prices are so different. read more

Nurse Gacia Awesome job on my Thermage Treatment! This was my 2nd one and she was very gentle and concerned during the process, if I ever return in the future I would definitely have Gacia do my next treatment. The ladies in the front office were very friendly also when I arrived great experience all the way around. Thanks everyone! read more

I did Thermage FLX to my entire face and neck at this location in December of 2021 and it was an absolute waste of $3000 and made my skin laxity and hyperpigmentation worse! At laser away they do not care about each unique individual's needs and their consultations are a joke (just done over the phone or by texting pics). They truly only care about sales and I believe their staff are not adequately trained or experts in what they do. I initially had a consult because I was concerned about the skin laxity in my neck, but the lady I had a phone consultation with sold me on a special where if you do the neck and face you get another area treated for free. She also told me my Fitzpatrick type was ok for this treatment. She told me Thermage FLX was not painful, but it was EXTREMELY painful and a horrible experience. Not only that, but it worsened the laxity in my neck and face and caused a weird rippling effect on my neck. I later found out that energy skin tightening treatments like this actually melt/destroy fat which is something you DO NOT want. It also aggravated my hyperpigmentation and melasma. I had to spend thousands more on other treatments to correct the damage they did. Thankfully I found an ethical med spa that was able to help me reverse the damage done by Laser Away (shoutout to Lauren at Omnia Piel). I decided to use my bonus treatment on my stomach since I had a horrible experience with my face and neck. The lady who did my stomach did not properly numb me and even admitted the treatment was a waste of money! It was so painful she had to lower the power and I'm sure it was a waste of time and money (once again) because it was not done at a high enough frequency. Please don't ever go here. Go to a credible place where they are properly trained and care about your individual needs and results, not just squeezing as much money out of you as they can. read more

Took advantage of the Black Friday offer with face + underarms (for free) package! Had a great first session here with Nurse Michelle! She addressed all my concerns and questions before the treatment and was super kind and very quick with the process. She also asked if I was okay every time I was zapped to ensure I was feeling okay through the process. I was in and out of there in no time. Also shout out to Shabi! She answers my questions through text very quick and is super kind and caring as well! All the staff here as well were all very welcoming! Looking forward to the next session read more

Nurse T is extraordinary!. She takes her time and knowledge to answer all my questions and concerns. The staff is helpful and has great energy. Happy to recommend this location! read more

Everything from walking in the door I announce to getting my treatment and walking back out the door. The girls are very friendly and very genuine. read more