I just wanted to take the time to acknowledge the amazing customer service I had yesterday during my appointment with Brenda. Brenda is amazing! I've been coming to this location since September 2025, no complaints, but Brenda definitely went above and beyond. She made me feel comfortable, cared about my results, and just overall made me feel heard. Depending on the service you're coming here for it can feel a bit intimidating or vulnerable to speak up about what you're needing but she completely changed how I feel about my future appointments. Shoutout to Brenda and request her for your laser treatment read more

Best thing I've done for my skin. Clear and brilliant laser has done wonders. Pls note that it's not magic but rather lightening of your pigmentation. Shoutout to Janelle and Bria, they all have been wonderful in making me feel so relaxed and not hurting read more

Do NOT get involved with this company!!!! They are the biggest ripoff I have ever experienced. I spent $10,000 on cool sculpting and hated the first treatment. I am still trying to pay it off. They refuse to refund my money and will only give me store credit. They will not give you an exact price sheet on what their service cost so they are always trying to manipulate packages deals. If you don't schedule with them in a certain amount of time, your money that you spent expires even with no services! Do NOT engage with this company! BIG! BIG! SCAM!!! read more

I've had great friendly experiences with some nurses and some at front desk like Sara, Amora. But this weekend, Ariana at the front desk was very unfriendly and was constantly messing with my session schedule. On top of that she managed to pass things (her story) over to the nurse, who was giving me unsolicited advice! Please understand : Business is about building relationships with people. You don't need to be overly nice but some basic understanding and helpful approaches goes a long way ! Especially with your clients! LaserAway could consider providing customer-facing trainings to the front desk employees for good retention! read more

Amazing staff! I especially loved my nurse Brenda!! They are so quick and efficient. I'm very happy with my results!

Amazing service ! Alexa is incredible ! Very patient professional and Contessa is lovely for scheduling. read more

I am completely disgusted by the unprofessionalism and lack of customer service at the LaserAway La Jolla location. Here is the timeline of my appointment for laser treatments: 4:00 PM: Scheduled appointment time. 3:57 PM: Arrived, checked in early, and was told I would be taken back immediately.4:10 PM: Finally brought into a room and told the technician would be right in. Since I was having laser, I was completely naked under a robe-like towel. 4:45 PM: Technician finally arrived. The Issues: No Communication: I waited in a treatment room, naked, for 35 minutes completely unaware they were running a massive 45 minutes behind schedule. Because I was unclothed, I couldn't easily go to the front desk to ask what was happening. Clueless Staff: My actual treatment nurse didn't even know I had been sitting in the room waiting for that long. Poor Front Desk Service: After my treatment, I politely asked the front desk to notify patients in the future if they are running 45 minutes behind, stating that next time I would just reschedule. Instead of an apology, the receptionist sarcastically told me she was "adding a note to my file" that I requested to be notified if they were running behind. No Accountability: There was zero acknowledgment of their scheduling failures and no apology for the disrespect. Because of this experience, I do not feel comfortable returning to this salon. Use anywhere else, I am sure a groupon would be better. read more

I dont know who called me for my consultation today but she was so rude and unpleasant. I received a call around 12:00 from this location and she had an attitude the entire call. I don't recommend coming here unless you enjoy bad service. read more

UPDATE: This is actually the worst establishment I've ever done business with in my life. I reached out via email per the response to my first review and finally received a call back (from what I can only describe as a corporate robot who had 0 intention of helping me resolve the issue). All I was offered was a discounted package for more services to try and fix what they won't admit was their fault. After going back and forth for 15 minutes, I asked why he even called back if they had no intention to try and make it right and he said "because you asked for a call" to which he then proceeded to end the call. Not once ever even apologizing for my poor experience and continuing to put all of the blame on my body and my hormones. I repeat, DO NOT spend your money here. It is a scam and they do not care about their clients at all. The only thing that matters is pocketing my money and moving onto the next. read more

Need to shoutout 3 employees here for making it such a 5 star experience for me. Shenade, Briana Z and Cristian. Shenade ( I especially want to put an emphasis on this beautiful person since I worked with her today 9/6/25) and Briana Z (who has helped me in the past) I hope Im spelling your names correctly. They're 2 lady lazer hair removal technicians and beautiful people inside and out they relate my exeprience to theirs when they check in throughout the appt for my pain levels. Such angels. And they make sure to focus on the areas that havent seen as much progress as others because they were more dense hair areas or maybe just slightly missed. Great detailed work! They also were kind enough to ask about my weekend plans to help distract me, since my appts usually fall on weekends. Cristian works in front desk and lights up the room with his smile and warm demeanor ( sp?) Super super sweet when he checks me in and out. Very calm never rushed and doesnt mind repeating himself because I like to write down my next appt dates even though they typically text me to remind me. Im so used to seeing him now I look for him when I walk in if im not too distracted with my phone. I left a review like this similiar on Google but I had a new appt today 9/6/2025 with Shenade and wanted her to also get recognized and wasnt sure if Laser away would go back and see my google review if I edited it to add another name (Shenade) to my review for recognition. PLEASE RECOGNIZE SHENADE, we need to keep her and Briana Z at all costs! Also ran into Cristian again at front desk, so Laser Away recognize him again please! Hahaha I also love how I never really wait long and they always offer something to drink. I always feel so valued here. Also side note, I always look at the parking lot and worry I wont find a space, but theres always tons of spots right in front. So convenient! read more

DO NOT APPLY FOR LASER TREATMENT FROM LASERAWAY!!! I don't know how many times I have to reach out about this. I applied for laser hair treatment and got approved for the payment plan. However, I got rejected by the actual clinic during the initial interview because I'm actively treating cancer with chemotherapy (something that was not communicated with me when I was on the phone with my rep Hayley (Haylee?) and filled out that I was treating cancer on their info gathering form). Anyways, they've been taking my money in monthly payments after having reached out multiple times to have it cancelled since *I* was rejected by ***THEM***. read more

I am downgrading this business to 1 star because the customer service approach to say "they are going to track down your account and follow up" is just another performative tactic for their Yelp page. read more

This place is awful they make me enroll in a payment plan to get hair removal they told me it was going to be 0 interest for a year. I agree first month they start charging me interest. Told them and they keep me telling me that they were going to fix it never did wait 3 months trusting them they will. I got tired and told them I want it a whole refund since they didn't do what they promise. The place still charge me for the 2 treatments I got 1600. I was the whole thing I agree was because of the payments without interest and to get hair remove.i still have to pay this and I still have hair and growing worst. Don't go to this place they will steal your money with lies. read more

This place burned my arms to a black crisp! I was in so much pain. This place is awful. And they made mistakes on account and refused to correct them. I paid thousands and ended up fried. Don't go to Laseraway! They give terrible service. read more

My first experience at LaserAway was great--my nurse was kind, knowledgeable, and made me feel totally comfortable during my CoolSculpting treatment. I had also planned to get lip injections, which I've had done before (just not at this location), but was advised to wait since I had a dentist appointment the next day. I appreciated that advice and rescheduled for two days later. However, when I showed up for my new appointment--after waiting an hour and paying for parking--I was told I needed to wait two weeks due to my dental filling. I was frustrated because that filling had already been discussed at the first visit, and the appointment had been moved around because of it. It felt like a lot of my time and money were being wasted due to poor communication. After waiting the two weeks, I called the morning of my rescheduled appointment (which was the day before Easter) to ask if my 4-year-old could sit in the room with me. I was told over the phone that it was "absolutely no problem." When I arrived and waited another hour, a nurse finally came out and curtly told me that children were not allowed, and suggested my son wait in the lobby alone, which obviously isn't acceptable for a 4-year-old. At that point, I asked to speak with a manager. I'm grateful that the office manager was kind, patient, and professional. He apologized, acknowledged the miscommunications, and offered me a free facial--not because I was looking for a freebie, but because he recognized how much time I'd lost and how I had been treated, especially around the situation with my son. I came back the next day to finally get my lip injections and facial. I was five minutes late (which I take full responsibility for), and was told they hoped the nurse wouldn't have to rush my treatment. That comment didn't sit well, considering everything that had already happened. To be fair, there were a few standout staff members: the office manager, one of the front desk receptionists, and the women who did my lip injections and CoolSculpting. They were all lovely. But overall, the experience has felt very inconsistent. I've spent a good amount of money here and was hoping to continue with more treatments, but now I'm hesitant. I really hope they improve communication and customer service going forward, because the potential is there--it just hasn't been consistent. read more

Bit "No" for Carlsbad location. Rudest staff (some decent) but overall they are managed to be High Pressure sales and entitled to be extremely rude to customers if they challenge anything. No real manager present and no Dr. overseeing young nurses. Do NOT do Thermage! Waste of money and painful. I have spent thousands of dollars and the management wasn't always this bad. The past year it is the most unprofessionally run office I've ever experienced. La Jolla office much, much better. That location should receive 5 stars read more

I got cheek filler done at the LaserAway in San Diego (Town Center Dr) and I'm honestly heartbroken with the results. I went in specifically asking for a sculpted, defined look in my cheekbones that I made vary clear if this could not be achieved then to simply not inject me, and was told that placing the filler at the front of the cheekbone would achieve that. I trusted their expertise. Two months later, I can confidently say this is not what I received. My face now looks puffier, rounder, and chubbier--not sculpted at all. I gave it time thinking it might just be swelling, but nothing changed. It's clear the filler was not placed properly, and it's really affected my confidence. Instead of feeling better about my appearance, I feel worse than before I walked in. I paid $800 for something that made me feel self-conscious and disappointed. I've reached out to the company hoping they'll make this right, but wanted to share my experience for others who may be considering this procedure. I highly recommend doing extensive research and being cautious before trusting any provider with filler. read more

Unfair business practices to say the least. Trying to steal clients money for services not rendered. I went to my bank and it took 6 weeks but my back charge was ultimately successful. I was angry enough to file small claims if that hadn't resolved it. And I hate court. I was actually that motivated by this place. To spend my time and effort on an actual court claim. This company isn't in the business of cosmetic procedures. The primary focus is to steal your money. I purchased one syringe of lip filler for $650, changed my mind, canceled within the 24 hours - and they wouldn't give me a refund. Even tho they turned around and sold my unused syringe to the next sucker that walked through the door. Mind you, they were so insistent that I do some FaceTime consult and I didn't like how pushy they were about it so I declined - come to find out they like to use the 30 second FaceTime consult as a $450 "consultation" charge in instances like mine where people decide not to go thru with it. Then their worst case scenario is refunding the difference. So if I would've done the 30 second FaceTime consultation- that's what they were going to try to claim. An almost $500 offset. Don't do it- there's a great doctor within a mile and her name is Victoria Brandish - the Brandish Clinic. She's professional and likable - and offers all the same services but with the latest updated equipment. Steer clear from here. Then I did some research while they had me angry, and they're being sued for being what all the bad reviews on here claim they are. You won't feel good doing business here. All these unhappy people on here, I suggest you go to your financial institutions, try to do chargebacks - and if that doesn't work, you should organize and get an attorney. Side note... if you're needing tattoo removal I just bought the laser at NeatCell for $142 - see pic. Do it yourself. Save your money. May take a few extra months but the cost savings - is like equivalent of a down payment on a car. read more

LaserAway - Receipt - Laser Hair Removal Near Me - San Diego, California

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I purchased a Potenza RF Microneedling package at LaserAway, expecting professional care and results. Unfortunately, my experience was far from satisfactory. The front desk staff applied the numbing cream improperly, leading to significant skin irritation, burning, and a lot of pain. They admitted they didn't wait long enough but when I sought a refund for the unused treatments totaling over $3,800 remaining I was informed that all sales are final, and no refunds could be issued, even though the services were not rendered. I urge others who have faced similar issues to file complaints with the Better Business Bureau and the Medical Board of California. It's essential to hold businesses accountable for their practices and ensure that patient safety and satisfaction are prioritized. This chain is all about financing expense packages and speedy crappy treatment. Their corporate office is not helpful. read more

It's givinggggg SCAM! If LaserAway makes an error on your account it is going to be a nightmare trying to get it corrected because apparently there are no supervisors at the LaserAway locations and they refuse to transfer you to the people who can actually correct issues. A LaserAway rep contacted me and got me all squared away with a promotional quote. I purchased 8 CoolSculpting applications but only 4 applications were loaded to my account. I noticed this a few months after I used 4 applications. I called on 4/16/2025 to get this corrected. It took much longer than it should have because the receipt erroneously showed only 4 applications which did NOT match my quote. On 4/16 | called in to the LaserAway Hillcrest location and the receptionist there told me that she saw the misalignment and that it would be taken care of next business day. A month later, I see that it's still not taken care of. On 5/22/2025 | called in again because the 4 applications were not showing on my account. Here's where it gets wild - I called the Hillcrest location, they passed me off to the La Mesa location. The La Mesa receptionist tells me that she can't fix it and she can't transfer me to someone who can fix it. She says that I can call ANY other location to get help. I call the Hillcrest location back and she legitimately tells me "the rep who quoted you this price is the only one who can fix it and she's on leave so you can call back in 2 months." Then she has the AUDACITY to offer another promotion to purchase 8 more applications LIKE WHAT!?!? After I have a good laugh she says that she can have the "directors" call me back tomorrow (5/23). Surprise, Surprise it's 6/02 and no call back or email reply from anyone. I did get a very unhelpful, empty Yelp message from yet another LaserAway employee who can have zero effect on my issue. 6/12/2025 - still no communications from LaserAway. Called corporate and spoke to a "Lead Treatment Specialist" And she said she would pass it along to corporate and someone would reach out in 5 business days. Well here we are going into July and still nothing! LaserAway apparently is set up so that only corporate can help you but then "corporate" is unreachable. Even the phone number I call for "corporate" gets routed back to a store. Ridiculous. Filing a lawsuit this month! read more

I went to this location about a year and half ago and my low review isn't because of the staff, who I liked a lot. It's their lasers and the company policies! I spent $4800.00 for hair removal on my upper body. I only needed my arms done and some spotty areas on my back and shoulders which was not heavy on hair at all. I was talked into doing the entire upper body because it was "cheaper" and they don't do spot treatments. I was given an extra session for a special they had, meaning I had (9) sessions for my $4800.00 purchase. Each session requires a six-week gap in between so the hair can cycle back which I was diligent doing. In addition, each session is 90 mins of uncomfortable "shocks" the entire time. Half my sessions the laser was at the maximum setting and the first few were lower and gradually raised. None-the-less, I went through all nine sessions which took approximately 54 weeks. It's now been about a year since my last treatment, and I decided to write this review to save anyone from wasting your money or at least be warned before purchasing any laser hair removal from Laser away. The photos are current and only half my hair was removed and what was left grew in thicker. When I told the rep at Laser away I was extremely unhappy with the results and regretted spending $4800 and wanted to know what my options were. I was told I had to buy another package and that my situation happens but it's uncommon. Guess what, it happened, and you would think if it's uncommon how hard is it to offer free treatments for those of us it happens to??? Because it really isn't putting the company out if it's a "rare occurrence" right? Not a chance!!! I was told I had to buy another package of three sessions at a "discounted rate" of $1078.65 and it was normally $2397.00. Like I was getting some kind of deal. In addition, if my hair was not removed after the three additional sessions, I had to buy three more. As the saying goes "buyer beware"! read more

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I went here twice. Staff is kind and had no issues. I intended to have this be my go to place for routine Botox. However, the text and calls are ridiculous. One day at work I got 3 calls from them. That following Saturday they called me 4 times in the same day, they probably would have called more if I didn't block their number. I've even got woken up in the morning due to a spam call from them.Will not be returning for that sole reason. Lay off! read more

LaserAway - Spam monthly texts - Laser Hair Removal Near Me - San Diego, California

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The front desk girls are always snobby but the laser hair removal treatment has been effective.

Horrible! I was lied to by a salesperson named Candy to get the sale. I talked to her about 4 times in a two week period. I was going to get co2 laser resurfacing and she talked me out of it. She said that their rf micro needling would do the same thing but it would take longer kind of like peeling an onion. I paid over 3k for their treatments and my chest looks worse. The manager? From laser away in Carlsbad told me to finish my treatments then they'll see what they can do. After my last treatment I got a call from an A hole from their corporate office whose purpose was to gaslight me. Not willing to do anything for me at all. Spoke gibberish. Forked tongue I know there are many many people who have been screwed over by them. I say class action suit needs to happen. They are a bunch of swindlers. Don't like that I had a different nurse almost everytime. Didn't like the way I was treated for probably half of the 6 sessions. They basically took me for my money. On top of it the rep Candy deleted all of her texts when she found out I was complaining that things were getting worse not better. What she didn't count on is that I screen shot everything because I'm not stupid. Don't let this establishment swindle you out of thousands of dollars. They have a bad reputation. Look at all of the reviews. There is a common thread here. Scheisters!!! I will keep calling them out on the net and all over social media. They messed with the wrong woman!! read more

I have a small tattoo on my ankle I wanted removed. It's old so the red & orange had already faded to almost my skin color & I was left w/ wanting the black & green color removed. Understanding fully that green is the hardest color to remove I went ahead & bought the recommended 10 package laser treatment for this. After now 15 treatments; each treatment w/ a different technician, a different opinion, & different recommendation, I am left after the almost 3 yr process w/ all green still in place (not even slightly broken up) and the black only faded. Not that I want pain but my friend went elsewhere & left each time w/ blisters from her laser removal, & her tattoo removal looks amazing. I never once even blistered or bled after 15 treatments. I should also mention during my treatments they got a 'new & better' laser machine will still did nothing so I feel like the old machine clearly was a joke to begin with. A total rip off. When I said I was disappointed about the results they asked if I was wanting my tattoo fully removed!!! Seriously?! Look back at your notes and why I did 15 treatments!!! Unless you'd like to comp my treatments or offer me additional lasers as a courtesy I have no interest in working with you & will be sure friends & the public know what a shady business this is. read more

I've had two terrible experiences my last two appointments for my laser hair removal, I just wanna say I love the nurses here and I appreciate them all, but my past two appointments have been canceled or changed without my consent within 24 hours of my appointment. My first one was canceled and I literally had to wait six extra weeks to get in. That's how busy they are.. my next one is for tomorrow, my appointment time was moved up from 11:30 AM to 10:45 AM without my consent or approval, I have a job and meetings already scheduled tight ... but I don't want to cancel because then I'll have to wait another six weeks to get in there. When I call to ask what is happening I am diverted straight to the LaserAway customer service center and they tell me there's nothing I can do ... at least direct me to someone who can hear my complaints and try and make it better, I've called the center three times now and they all say the same thing "There's nothing they can do" I'm not sure if it's this specific LaserAway or if this happens at other locations as well, but I will definitely be looking for other laser hair removal companies to work with. I'm not happy at all with this customer service . I've never left a negative review before but that's how terrible this company has left me feeling, so just a little message saying if you value your time and your schedule and good communication, you might want to look for other places before investing thousands of dollars at this location. read more

The staff here are excellent, and the nurses are amazing! The girls at the front desk are always so sweet and helpful! I love coming in to LaserAway and always look forward to my treatments. I've done the Clear & Brilliant about 8 times, as well as laser hair removal, and Botox. I've had incredible results with all oft treatments, especially after 3-4 facials, my skin really started to look better than I thought possible! Especially because I had a ton of superficial scarring that looks completely gone at this point, I don't even feel like I need to wear make up at this point. I'm very grateful for my experience here and I feel like it was money well spent. Definitely recommend to anyone! read more

Scam artists.... Not customer friendly at all! Not reasonable. Down right bitchy. Do not go here! Do not spend a dime here on a package... they will NOT treat the entire area and you will not be satisfied! And then they will tell you to buy another package foe $1200 to finish the job they were paid to do the first time... and on a all area... ie Jaw line. Parking at this strip mall also horrendous! read more

I've been to plenty of med spas but this Laser Away staff specifically went above and beyond. Lauren and Danielle at the front desk were so sweet and patient with me. I had so many questions about different services and they really took their time in helping me understand what was the best fit for me. Lauren checked in on me after to make sure I was happy with everything and you could just really tell they cared! As for this location it was super clean, hardly any wait time, and it's located in a a nice little shopping center so I grabbed some food on my way home. I appreciate the entire staff and honestly can't say enough good things! read more

This team is completely awesome! They are super informational and make me feel very welcome every time I come in. They made me feel super comfortable and I love coming here. Will continue all my future services here! read more

LaserAway - Lobby - Laser Hair Removal Near Me - San Diego, California

I was contacted by customer service after I inquired about treatments online from this business by a lovely sells/customer service agent named Sarah. We talked about the different treatments that they had and what I wanted and then they had a RN call me back to go over the different procedures. I ended up having the Thermage on my face today and the whole service was amazing . The girls at the front, the cleanliness and the good vibe to the establishment in a whole was awesome the woman that gave me my treatment her name was Grace H. And she was lovely. She was patient. She kept trying to make sure that I was comfortable. It was quick and efficient. I would go back again as I will and I would recommend it to anyone that asks every day of the week. read more

I'm doing laser hair removal and my first 3 sessions were at Hillcrest location but my 4th one is here due to scheduling availability. The pain level was a lot better this time around. Underarms didnt really hurt, the legs were bearable and the brazilian was like painful for just a few seconds. Hopefully it gets less and less painful. I heard that drinking lots of water beforehand like hours before helps. read more

Do yourself a favor and DO NOT trust these people.. The girls are so stuck up, they talk crap about you as soon as you walk away. I have firsthand seen this while I was waiting for my appointment. Everything they guarantee or promise is a lie, I have had countless appointments for services from clear and brilliant laser facials to hair removal to cool sculpting. It's all crap!! and for the customer service rep reading this don't even think about trying to contact me asking me to remove my reviews again it won't happen, you cannot bribe me or offer me enough free services. There is no point in having services done by your facility when I know there's no results and I heard how you speak about clients behind their backs. After 6 years of having services done at this facility I can attest to the fact that you will leave there no better than when you went and sometimes even worse! Some of the girls are not as well-trained as others and screw up your face. read more

After trying out a few different laser spots, this has been a top. Sarah is usually the person who works the front desk when I have my appointments and she's always been friendly, supportive and helpful. All the nurses I had were great, some even really helped me get through the painful procedure by tapping (which surprisingly helps) or giving me a few seconds of break. Overall everyone here is friendly, I'm satisfied with the results I've been seeing (not fully done yet) and it's also in a great location. read more

Excellent service. 10/10 recommend for beauty treatments. Comfortable waiting room, pleasant, professional staff from reception to aestheticians (who are registered nurses), and the procedures are explained fully and performed expertly. I have recently completed the third of 8 laser hair removal appointments. Samantha performed the procedure, and was amazing. Her bedside manner was comforting (the procedure can be a bit "spicy") and her knowledge of the process exemplary. She offered to chat with me or to remain quiet, and our chat was interesting and helped distract me, which I appreciate. The after care was explained fully and was simple to handle. I cannot recall the names of the previous two experts, but they were also friendly and comforting and professional. If I ever decide to pursue other beauty procedures, I will be doing so at this LaserAway. read more

I go to LaserAway for my Botox, Lip Filler, Laser Hair Removal, and my Hydrafacials. They've been my one stop shop for all of my beauty needs! Every time I've come in, the clinic is so nice! The nurses are so knowledgeable and the girls at the front are always so friendly. I've never had a problem getting an appointment booked, and I always love my results. Cannot recommend enough! read more

LaserAway - Laser Hair Removal Near Me - San Diego, California

I've been really impressed with the result of my #laseraway treatments. Before my treatments I had breakouts regularly but after having the laseraway treatments I've seen good results with my skin which I had become Clear and healthy. Thank you Laseraway for giving my confidence back. @samantha :) Thank you for your good service and taking care of your clients Dina xoxo read more

LaserAway - Laser Hair Removal Near Me - San Diego, California

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The people who work here are very nice. They do a good job with laser removal. The downside is the constant rescheduling of appointments. They book you in on your first appointment with no problem. But from your second appointment onwards, they will constantly move around your appointment time (possibly in order to schedule first timers in your place). So if you're going to book, make sure you don't have anything else planned that day. Besides from this, the people are nice and good at their jobs. The prices seem to be pretty average. They're always having sales but honestly the price doesn't seem to change much at all, sale or not. read more

The front staff are always friendly and helpful and the nurses who perform the treatments are very professional. I've had great results from my laser and Botox treatments. read more

Super thankful for the staff at this LaserAway location! I have been to quite a few and have seen many different laser technicians, but today I saw Isabel who took her time and was very thorough, she is really great and I will be requesting to see her in the future! Sara at the front desk was also super helpful and sweet! read more