They used someone who was new and inexperienced. I received 52 Botox injections, which is a lot of money, and every injection appeared to affect the wrong muscles. Now my eyes are drooping, my face looks tired, my high cheekbones appear flat, and the muscles around my chin have dropped, creating an older and exhausted appearance. I got Botox to reduce wrinkles and look younger, but instead I feel like I look 20 years older. This is a very important time in my life, and I have become depressed about going out in public or even looking in the mirror. It does not look like my face anymore. I reached out to the clinic seeking help and support, but no one seemed willing to take my concerns seriously. Eventually, I was connected with a customer service representative named Amanda. She kept telling me that my before and after photos looked the same and that she could not see any difference. She repeatedly dismissed what I was explaining and acted as if nothing had changed. I finally stopped talking to her because she was the person handling complaints, yet she did not seem interested in listening to what I was experiencing. Everyone at the clinic could see something was wrong, but she continued insisting that everything looked the same. I do not usually leave negative reviews, but this time I feel the company needs to be held accountable. I have been a customer for nearly 10 years and know exactly what my face looks like. This treatment went terribly wrong, and I am shocked by the outcome. What is even more disappointing is the way my concerns were denied instead of being addressed. Very poor customer service and a very disappointing experience. ----------------------------------------------------------------------------------------- Their response to my Google review was vague and generic. They asked me to reach out again, but at this point I no longer trust that anything will be done. I already spent considerable time trying to get help and support, only to be dismissed. On one occasion, I was left waiting for over 30 minutes because the person handling my case forgot that I was on the line. I eventually had to hang up myself. After multiple attempts to resolve this issue, I am not willing to waste any more of my time reaching out again only to receive the same lack of support. It seems that the company responds quickly when a public review is posted, but my experience in person was very different. Rather than trying to understand or resolve the problem, I felt that my concerns were repeatedly dismissed. I was continually told that I looked the same and that nothing was wrong, even though the changes to my face were obvious to me and had a significant impact on my confidence and daily life. If you are considering treatment here, be very careful about who performs your injections. I would strongly recommend choosing an injector with extensive experience and a proven track record rather than someone new. I trusted the clinic, and the outcome has been one of the worst experiences I have had in nearly 10 years as a client. What made the experience even worse was the customer service. I do want to be fair and mention that I had positive experiences in the past. Karen, the lead nurse who previously performed my Botox treatments, always did an excellent job. read more

See all

Spend your money elsewhere. While I've had some amazing nurses, the turn over is so high and I never see them again. Then, you're left with nurses who don't always follow standard protocol and are late to every appointment. Once, I waited in the lobby for over 20 minutes and once I got called in, the nurse started talking about a treatment I didn't sign up for. She then realized I wasn't that patient and asked me to wait another 10 minutes in the lobby. It was extremely unprofessional. Also sometimes when I'm done with my appointment, I go to the front desk to schedule my next one and there's no one there, and I have to wait another 5 minutes for the front desk person to come back. Honestly, if I wasn't locked into a contract on their services, I would have taken my business elsewhere a long time ago but I've tried speaking to their customer service and they will not give me a refund on the thousands I've paid so just trying to get my moneys worth. Eventually I completed about 80% of some of my treatment areas and decided to stop going altogether because overall service was terrible. read more

I would come in regularly for my laser hair services and one time I came in and one of the front desk ladies said "are you here for your shot? " I was confused at first then i realized she meant then weight loss shot. This is pretty crazy to assume right away . This wasn't a misunderstanding too this was an assumption I've had more than 8 sessions here for the same thing. Just because I'm not slim doesn't mean I'm there for a weight loss shot. read more

Easy to find and easy parking in the lot next to the building. All of the staff here are always friendly and welcoming! Sessions are always quick and the service is great! read more

Katrina- LaserAway Customer Support Team was the person that called me about my unhappiness with CoolSculpting... Would not take any responsibility for advertising something that doesn't work. Unwilling to work towards a solution. Not sure how KATRINA sleeps at night.. Total Rip-Off! read more

I had my laser treatment recently, and it was honestly one of the most pleasant experiences I've had in a beauty clinic. Even though laser sessions can be quite uncomfortable at times, but Samantha's cheerful personality, empathy, and gentle approach made a huge difference. She was talkative in the best possible way keeping the mood light and making me forget about the pain. My treatment felt smooth, professional, and surprisingly enjoyable thanks to her positive energy. Thank you for this wonderful experience. read more

I just gave Laser Away Fremont location a call, but agreed to get transferred to San Carlos location for a phone consultation. The main reason for the consultation tonight is to ask for laser hair removal pricing, and nothing more. The lady, Kana, was really nice when I spoke to her. However, I did not appreciate how I was made to feel like I had to lock into a financing for a packaged deal. Supposedly she gave me a huge deal, but I am also very weary of the whole, "get this awesome deal now or else you'll lose it" speech. Even after asking her if I could sit on the thought of financing the packaged deal, she kept pushing me to enter my full contact information, which included email, name, birthday, address, how much I pay in rent, and monthly gross income. They even have an option for us to enter our SSN, for some reason. Although she kept pushing me to enter my information, I ended up telling her to let me re-consider. She then lowered my financing price, which took me by surprise. It seems like she was desperate for me to sign up then and there. I was so surprised that I wasn't sure if I should say "thank you" right away. Especially since I felt conflicted that I am still made to feel like I HAVE TO sign up right away. Kara then said, "you're welcome" before I had the chance to really say anything. Not surprisingly, she hung up without a word more when I insisted on needing time to think about it. I don't know I much I trust this place after this interaction. Perhaps she felt like I wasted her time, but I also didn't appreciate their business practice. $201/month - $212/month payment plan for 24 months is still a lot of money to be dishing out overtime. All I wanted is how much it would cost me if I had my hair removed via laser here versus other places. In my opinion, I'd recommend calling other places prior to giving this place a call. That way, you'd have a better idea of how much each location charges for their service. read more

See all

Ok so I'm going to complain about Nurse Karen who did my 13th tattoo removal session with Laser Away. Yes, 13th session and I never had this type of problem with any of the other nurses who I ever had. I think she had an intention to inflict pain on me the more I think back to our strange encounter & look at the photo the day after the laser removal. I put the numbing cream on myself, per usual, and wait 30 minutes for the numbing to kick in. Nurse Karen, calls me back takes off numbing cream, starts zapping away and WOW was this the worst pain I have ever felt any other session. I was feeling like it was pure torture & thinking maybe "wow they must be upping the level for me on my last session of the package." I hardly show any visual to Karen of how bad I'm in pain, and I literally laid there in silence until Karen starts asking me questions like "how is it going, it hurts more than usual huh" she kept asking like she really wanted to know. It was so weird more I think about it. I responded with "you know it actually does, this is the worst it's ever hurt" & she seemed oddly satisfied hearing that. Super weird to even state, I know. The whole encounter was not only painful, but it was WEIRD! Anyway, next day I check out the aftermath and see that she completely zapped me where I did NOT PUT ANY NUMBING CREAM because there was NO TATTOO! Why would she zap me on areas there was no tattoo ink ? To make matters even ridiculously worse, I raised this concern & complaint of mine with their Medallia Feedback "How Did We Do?" Bs and they never responded to me. With a background in business management and experience in using the Medallia tool, I know that someone saw my concern about Karen and completely dismissed and chose to not even address it. I will also add that even though I live closer to the Burlingame location, I was always told by nurses MANY TIMES that would admit to me that the San Carlos location has the stronger lasers so if I want to ensure that my tattoo gets removed quickly I should go to their location instead. LaserAway, please do better with keeping up your lasers at certain locations & check your nurses for sadistic behavior & respond to your negative Medallia feedback! read more

LaserAway - She burned & zapped my skin where there was NO TATTOO ink, there is no excuses for this. Nurse seems like a sadist! - Laser Hair Removal Near Me - San Carlos, California

No matter how many sessions you do, the hair comes back. I wish I hadn't wasted my money.

my mother walked in there 10/05/2025 for a consultation and you guys deceived her into applying her a $12,500 loan that she did not consent or even sign to. she only speaks spanish and you guys tricked her into a loan. this is not okay. she did not sign a single thing you guys asked for her social and did not explain to her why you guys asked her her ssn did not even provide a medical qualified interpreter!! She did not even meet with a MD/RN /NP, she only met the sales representative galilea that knows nothing medical or what this services actually do nor did she assess her skin type. DO NOT TRUST THE SALES REPRESENTATIVE OR PATIENT COORDINATOR she even called trying to persuade my mother again refusing to speak to me even though I am advocating for my mother who does not speak Spanish telling her "don't listen to your daughter she doesn't want you to be happy blah blah blah...,," SHE IS NOT A DOCTOR/NURSE NOR A QUALIFIED MEDICAL INTERPRETER. No one should be charged for services that were not received especially 12,500$ loan! Insane. TO FUTURE CUSTOMERS: 1. MAKE SURE A MD/NP ASSESS YOUR SKIN AND RECOMMENDS WHAT IS BEST FOR YOUR SKIN NOT A SALES LADY OR A PATIENT COORDINATOR SHOULD NOT BE TALKING TO YOU THE ENTIRE TIME 2. DO NOT GIVE YOUR SSN AND STAND YOUR GROUND WHEN THEY ARE TRYING TO PUSH YOU TO SIGN UP FOR LOANS 3. IF YOU SPEK SPANISH IT SHOULD BE A MEDICAL QUALIFIED TRANSLATOR SPEAKING TO YOU NOT JUST ANY ONE WHO SPEAKS SPANISH. It must be a medical qualified interpreter interpreting everything the doctor is saying not the sales lady galilea rios. Galilea Rios even said to my mom "oh I even gave you a cream free paid it off for my own pockets" LOL like that even matters. She even said they have cameras and that she did not obligate my mother. Another red flag. If there are cameras in a patient's exam room and a patient did not sign a waiver or consent of being recorded that again should not be allowed. This is how you know how untrained these people are. LASERAWAY has a lot of bad reviews if you google it even the nurses complain of being treated like robots. No breaks, poor training and being scheduled back to back with not even enough time with the patient making more room for errors on your face. read more

Awesome nurses gentle they know there stuff! Def love the difference it made! Just call the ladies up front super cool and up front with treatment costs! Clean and easy to get there ! read more

They do a good job for hairy people like me. My back is smooth as a silk dress shirt, but it will cost you. I hope they would give me some discount since I spent so much $$$$$$ read more

This is my preferred LaserAway because it's the only one where I seem to be able to find available appointments. Nurse Karen is my go-to, but their other nurses are great too. The front desk gal, Marisa, is always sweet and helpful. I had an issue with getting a refund for a canceled service, but she took the initiative to help me resolve it. Bonus points for easy parking and super clean facilities! read more

UPDATE - After LaserAway responded to my initial review on Yelp, NO ONE has contacted me; I have tried contacting their legal team and medical records department, and I am still waiting for someone to respond to my emails or return any of my calls. I have requested my medical records and information for any RN who provided services and their supervising physician information on five occasions, and no one from LaserAway has responded or provided me with what's legally mine. LaserAway is refusing to give me my medical records - this is INSANE! LaserAway is a joke of a "medical practice" - this is a warning to anyone considering having any treatments done at LaserAway: DON'T RISK IT! Go to an actual skincare, plastic surgery, or med spa. read more

I've been going to laser away for +5 years now, and I have been working with Kelli, who is currently located in San Carlos; she always advises me on the best treatments for what I feel are my problem areas--making me more confident in my everyday life with my skin. It can be challenging for one to speak about insecurities they are feeling about their face and skin, and also that you will be in the right hands. Kelli makes me feel confident that I will be getting grade-A nurses. Also, ensuring I will be receiving the best deals. I got the pleasure of working with Jules with my touch-up Botox. She helped recommend what she thought would give me the best look at what I was trying to achieve. She did not disappoint. It's been four days, and I have had no bruising. She used fewer units than I usually do, with excellent results. This has been, by far, the best recovery I have had thus far in my Botox journey. I recommend both to all my friends! 10/10 service from both. read more

Despite their promises, no one has reached out to me. Additionally, I cannot find any corporate contact information to address this issue. This experience has been incredibly frustrating. What a joke... They initially reached out to ask about my experience, however when I shared my issues they completely disappeared. So unprofessional read more

As you see on the picture, they didn't do a good job on me, they left several untreated spots and this happened 3 times, you can clearly see the squares. I brought it up to the 800 # and they transferred me to the location i went to where then I spoke to the manager and a couple other girls and she said they would assess me at the end of my treatment and they didn't do anything about it. I paid almost $3k just to damage my skin - I tried several times requesting at least 1 free sesión and they refused. No one has done anything about it Also I used all their products and I would say don't use them as they will stain you face ! Here is another picture of my face of the after after which I think it's worse than when I came in. As far as service, I went to the Palo Alto for my last sesión and they seemed to care a bit more about my situation Other than that the place looked clean I think they should play different shows on tv while you wait in the room cause all they play is about food Would be nice to maybe watch some beauty stuff read more

LaserAway - You can clearly see the squares leaving parts of my face untreated - Laser Hair Removal Near Me - San Carlos, California

See all

Only gave 2 stars because i could tell the worker was new and can hopefully improve with practice... I went in for laser hair removal for my legs (7th session out of 8) and this is the first time I went to this location, since it's a bit closer to my house. There were 2 times where the worker lost control of the laser and it started lasering all over the chair/room. This is most definitely a safety hazard and I just hope this does not happen to anyone else. She also did not know how to ice my legs down, so the pain was extremely high at certain points. I will not be returning to this location and hope this worker gets more practice before working on patients. read more

Here for my last of 6 sessions. Friendly staff at the front, plenty of easy parking in the lot next door. Will likely return for new sessions read more

LaserAway - Storefront - Laser Hair Removal Near Me - San Carlos, California

Did my first few sessions of laser hair removal at this San Carlos location- place is clean, and modern. Karen, my nurse, who performed the laser hair removal treatment was kind, caring, professional and knowledgeable about the process. It put me at ease and comfort in trusting her and LaserAway to do this procedure safely, especially myself as a new patient to this treatment. Thank you to all the kind & accommodating staff at San Carlos LaserAway. read more

I'm so disappointed, I drove 1hr to get my lip filler just to get denied. They need to ask all the questions 24hr in advance. Waisted my whole afternoon. read more

I stupidly entered my phone number and email on their website. Within seconds I received a text asking to set up a teledoc appointment. Their site does not give any prices. I also immediately received four calls from three different numbers within minutes. I finally picked up the last call and told them not to call me. Will never go to them. read more

Amazing!! The Clear and Brilliant facial had different wands that can help with wrinkles or hyperpigmentation and scars on my face. Excited for my upcoming thermage appointment. The current sale is great. read more

Absolutely love this location! I've gone to the Castro location in SF and they were great. Unfortunately, had a not so pleasant experience at another location. I talked with Marisa at San Carlos and she convinced me to give that location a try. I am a loyal customer now! Everyone is so kind and gave my great tips for prepping better! Thank you Marisa and team! read more

I feel so bad to not have written a review in so long but I have to give so much credit to the ladies who work here! From the ladies at the desk to every nurse I have encountered. I used to go to the Palo Alto location (who were also great over there as well) but San Carlos is much closer for me. Marisa who is at the desk has been helping me (so patiently) with scheduling my appointments to checking in on me and to keep me updated with all the deals that pop up. She is always so kind and professional and realllllllyyy knows her stuff. I always feel comfortable and taken care of with her so thank YOU! Annette helped schedule me as well today and was also so patient with me figuring out how to accommodate me and my busy schedule so THANK YOU! My nurse Karen today was fantastic and honestly every nurse I have dealt with are all great I hope you look into my chart and see what their names were and give the credit they deserve! Karen was so thorough and also knew her stuff. She gave me some insight and tips that I can do so I really appreciate it! Thank you to everyone here!! Great people. read more

Highly recommend this place for anyone looking to get a laser hair removal treatment. Great staff who fills you in with every detail and pre and post care instructions. The nurses are very professional and answer all your medical related queries. I've seen great results within the first few appointments. Always feel at every appointment I should've done it sooner. The nurse is always checking on you throughout the process to make sure you are feeling comfortable. Appointment scheduling is smooth and if need be they also can schedule at different locations. Overall great, clean, friendly space to be in. read more

I LOVE this location. The women at the front are super nice. Tatjiana is AMAZING. She is so meticulous and gets every last hair with the laser! read more

I was very pleased with the service here at San Carlos Laser Away! Very spacious location, super nice staff and the fact that there was appointments available for my husband and I back to back was a plus! I was offered water and I recently had a c-section and front desk brought me an ice pack since it's still hard to sit up right. The only thing is parking, you would have to find parking across the street. read more

Great experience here with laser hair removal. I highly recommend Nurse Julie if she is available. Not only was she so sweet and accommodating, but she also went above and beyond and spent a lot of time answering my questions. Overall, my experience at this location has been the same. The front desk staff is always super friendly and professional. They are all very knowledgeable and are able to answer reasons about the science behind the process, etc. I will definitely be returning for additional services. read more

I love my treatments! The front desk staff are great always welcoming and I really enjoy going to the San Carlos Location. Thanks Marisa and your team Ill be back! read more

Recently had my first tattoo removal session at this location and I have to say that customer service from beginning to end has been top notch! Marisa helped me over the phone when I had a general inquiry, and she was so helpful throughout the process that I decided to go through with their services. She and the staff have been so attentive with following up with me from my medical consultation all the way to my first session. The person that did my laser removal (I had forgotten her name, sorry!) was so friendly and approachable and made me feel at ease throughout the process. I'm happy that my first experience at Laseraway has been so positive! Can't recommend the San Carlos location enough. read more

Friendly staff. Nice and clean facility. Nurse Tatyana (so sorry if I spelled it wrong) is so awesome! My experience going to this location has been pleasant and my sessions were all on time. read more

Beautiful space. It's clean and organized and everyone was very nice and helpful. Will return for sure!

So excited to write this location's first review!! I've been a client of LaserAway since Jan 2021 and I've been going to the Burlingame location. Today I got a call asking if I could go to San Carlos since Burlingame was experiencing a power outage to which I responded absolutely! I arrive at my appointment to be greeted by Kelli and Sara at the front desk-super friendly and welcoming they got me checked in right away. Nurse Tatijana (I'm sorry if I spelled incorrectly!) came right out to get me and took excellent care to be thorough, all the while making sure I wasn't in too much pain. If you've even remotely thought about laser hair removal, I HIGHLY RECOMMEND you stop thinking about it and CALL NOW for your consultation. I'm absolutely loving the results (face, underarms, bikini are my treatment areas) and after years of waxing, I promise you will not regret this investment in yourself. *Important to note about this location* You cannot park on the street on east side of El Camino Real, HOWEVER you can park in the parking lot with the entrance off of ECR perpendicular to Cherry St; it looks like it's for Caltrain but it is not. Thank you LaserAway San Carlos Team for a fantastic first visit! See you in 6 weeks! read more

LaserAway - YOU CAN PARK HERE when you visit LaserAway San Carlos! This is parking for the businesses on this side of ECR-NOT FOR CALTRAIN - Laser Hair Removal Near Me - San Carlos, California

Love new location. Everyone is nice and friendly. I will definitely be back for more treatments.

Deanna did my Botox and it was phenomenal, literally the best. Would highly recommend

Nurses were very sweet and thorough and the location is BIG. Excited to not have to drive so far to get an appointment :)

Always friendly staff at the front desk and the girl who does my treatment is so friendly and great at making conversation so I'm always comfortable in the treatment room. read more

The new location is very clean and nice, the treatment rooms are very comfortable and have a tv for entertainment! The customer service is great and everyones very friendly. They have a free Parking spot that's easy to access and is just close by the location. read more

Really prefer this location over Burlingame. Woman at the front desk was sweet and even helped me find parking when I called. Also the nurse who did my tattoo removal was sweet-- prepared me for the session. The customer service is so different than the other location. read more