This was my second session at LaserAway for laser hair removal and once again I had such a great experience, Nurse Trisha was amazing! So professional, kind, and made the whole appointment feel comfortable and easy. All of the staff are so welcoming, friendly, and genuinely make you feel taken care of from the moment you walk in. It was also more affordable than I expected, which was such a nice surprise, and I started seeing results right away. Highly recommend! read more

LaserAway misrepresented my Clear + Brilliant balance, insisted I had many treatments on my account (even when I told them I didn't think that was correct), and pushed me to use them. I became excited and planned around those treatments -- only to be told later that I actually had NONE because their system "glitched." They took no responsibility, offered no compensation, and even acted like this was somehow my fault. The emotional whiplash of being told you have treatments you paid for, then having them suddenly disappear, was completely dismissed. I emailed corporate multiple times and received no real help or accountability. They also overcharge, charging the same price for face-only Clear + Brilliant as other med spas that include neck and chest. Unprofessional, careless, and untrustworthy. Once they have your money, you're on your own. Avoid. read more

Although I have not used their services yet. Their response and efforts to accommodate were immediate. I'm looking forward to scheduling an appointment soon. read more

I had a Thermage laser treatment at LaserAway on October 29, 2024, and it was an absolute mistake. Prior to my appointment, I had lunch with a friend who had the same procedure done in Vietnam with amazing results. Since I was due for a laser treatment, I thought I would give it a try. There are few places in Vegas that offer Thermage, so despite LaserAway's less-than-stellar reviews, I decided to inquire. Aggressive Sales Tactics & Rushed Consultation The moment I reached out, I was bombarded with high-pressure sales texts and phone calls. It was excessive and off-putting, but since I had already decided on the treatment, I moved forward. The consultation was virtual, extremely rushed, and felt more like a sales pitch than a genuine medical assessment. They were more concerned with selling me the procedure than ensuring I was a good candidate. Red Flags at the Clinic When I arrived for my appointment, I immediately had a bad feeling. The clinic felt cheap--cut corners everywhere. The furniture looked low-quality, the bathroom was unkempt, and overall, the space did not inspire confidence. The technician was sweet but clearly inexperienced and lacked confidence. Her movements were awkward, and at one point during the procedure, she asked if I had a scar under my jaw. I said no, and she replied, "That's strange." At that point, I was just hoping for the best. Botched Procedure & Lasting Damage After the treatment, I went home to discover a burn on my forehead and under my jawline. LaserAway followed up by prescribing me creams, which I used religiously because all I wanted was to heal. However, as time passed, the burns were not healing properly. I finally saw my own dermatologist, who confirmed that the burn under my jawline had turned into a keloid scar. I am now treating it with Celacyn in hopes of improving the damage they caused. Zero Accountability & No Refund I requested a full refund, and they wasted my time by making me come back to the clinic just so they could take photos of my scars. After that, I spoke with a representative who told me they would not issue a refund. Final Warning: Do Not Go Here Please, do yourself a favor and go elsewhere. This place hires inexperienced people who don't understand how skin works and cut corners to save costs. They are unethical and dangerous. There are so many reputable clinics out there--do not make the mistake I did. read more

LaserAway - Laser Hair Removal Near Me - Las Vegas, Nevada

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Traveling but had to get a hydrafacial asap. The skin was feeling so congested. Jamie was my nurse today and she did a really good job. I loved how thorough she was. Too bad I don't live here or else I'd be requesting her regularly. Another satisfied laser away experience over all! read more

I haven't received any treatment from Laser Away, but wanted to learn more information via a consultation first as someone new to laser hair removal... I set up a phone consultation and a lady named Linda called me this morning. It was one of the more awkward phone calls I've had, where it was pretty evident that she was ticked off after I informed her I was shopping around and getting to know places with the best pricing and technology. Her tone immediately changed once I told her that and she became quite snappy and dismissive, it completely took me by surprise because it's pretty common for people to want to know their options before spending thousands of dollars on a permanent treatment.. anyway this definitely turned me off from Laser Away and I hope their customer service is better in other areas :) read more

Though I ended up not having the service I was planning for, I wanted to give a shout out to Jill and the team because they made me feel seen in a very unique situation. They easily could have brushed me off, but the ladies took the time to listen and escalate my situation to see if there were alternatives. Jill took my challenge head on & did what she could to ensure my comfort. I am very grateful for that. Should I decide on other services, I will choose this location and will recommend my friends pay them a visit. read more

Please know that LaserAway offers a discount when you submit a 5 star review. This particular office is terrible. They are 100% extremely pushy. They do not respond to refund requests, I had to submit a Better Business Complaint to even get a response, and I am still fighting for a refund 2 years later after deciding I did not want to go there anymore. The tools they use sometimes work and sometimes don't, the treatments are not equal, and certain nurses were not educated on the machine and it showed in the outcome of the treatment. It is not worth any money they are offering off. Please go to a legit med spa, not this factory line. 0/10. read more

My first laser experience here and it was great! My technician was very gentle, and I love how they educated me throughout the process. Thank you to laser away for my first positive laser experience! read more

* quality service for quality price * I called to inquire about Botox and special facial treatments after doing extensive research and talking with my dermatologist. The PCC ( Rebekkah ) helped me over the phone and answered all of my questions thoroughly. She provided a breakdown of the pricing with discounts and per unit for the Botox, as well as, pricing for the facial treatments. After our conversation and pricing breakdown, I was happy to proceed with a quick consultation and made my purchase. The process involves paperwork and they offer financing if you need it for their services. Since it is medical treatment for the Botox injections, I strongly recommend talking with a doctor, nurse practitioner, physician assistant, or dermatologist before considering cosmetic treatments or surgery! When I arrived, I was greeted by Rebekkah and the other PCC ( Venessa ). Both of the ladies were friendly and helped me complete my consultation and answer or ask any questions. The nurse practitioner ( Marie ) helped me by answering questions and provided a stress ball ( this is just personal preference: I usually request one whenever I do any kind of waxing, threading, facial injection, or acupuncture since I have anxiety) She had me do the common facial expressions and marked my face. Then she prepped the Botox and went over the after care with me. She was very professional and kind! Overall, I would say this location is great for a first-timer and their pricing was fair for what I wanted. Let me know if you have any questions and I'd be happy to share more on my experience. Can't wait to come back!! read more

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Honestly, I cannot say enough good things about this place. The office is clean, the staff is amazing. I'm half way through my laser hair removal and the results are INCREDIBLE. I have super coarse, curly dark hair and would literally have to shave twice a day for smooth results. I can literally go two weeks without shaving and when the hair does come back it's super fine and soft. Also had hyperpigmentation on my pits and that's just GONE. I had my laser done by Shinobu. She's incredible. So professional and sweet, always making sure my pain level is okay. Honestly just feels like a rubber band hitting my skin, but she's always so patient. I also get my clear + brilliant from Nicole. This is my second session completed. Literally... this is the first time in YEARS I'm able to step outside without make up. This cleared all my hyperpigmentation. My skin looks so smooth and even. Nicole is so sweet, and super thorough. She always makes sure I'm comfortable and taken care of. Candace was my care coordinator and she's always so helpful with any scheduling. She's always so kind and welcoming, making sure I'm comfortable as well. I love her! The results are incredible at this place, but I really feel as if the staff brings it to the next level. read more

Really appreciate this location! The front desk support was super helpful accommodating my appointment after running a few mins behind. They were able to push back my appointment without giving me any trouble. The nurse who did my laser removal was awesome! Every time I've gone, I have a different nurse and Michelle was my favorite thus far. Super kind, thorough and made me feel super comfortable. Getting a full Brazillian by a stranger can certainly be awkward and she made me feel at ease. Be back in 5 weeks for my next appointment :) read more

Updated 11/2022 After visit #6 I would say things went down hill. I got Covid so had to cancel an appointment. Then that appointment was canceled by the shop. When I finally arrived for the appointment it was months later and my results stopped working since then. Also, my arrival time was 1230 and I wasn't seen until 2pm. I was offered a facial as a gesture of apology and that facial had been rescheduled 2x. Bit off more than they could chew. Over booking and have more clients than can handle. They are building another location but scheduling is still everywhere, even after they remodeled the rooms to be smaller in order to take on more. The nurses are overworked and it shows. Their customer care has gone down. Too many texts and pushy or snobby front desk girls. Then men are always great but some of the girls are too extra. I wish there was a clause in the agreement that if they can't/reschedule so many time, I can get a refund The laser Broke last week and now my appointment are 8-12 weeks out. Meaning I'm going to have a minimum of 16 weeks between appointments. read more

Have been nothing but hounded by calls and when they texted me yet again after calling 5 times in a row, I told them all I want is a price for 1/2 legs and they refused to give me a price. This is a huge scam! They want you to buy packages and several sessions just so they can line their pockets. All I wanted to know was the price for 1 treatment. THATS IT!!!! read more

I hate writing negative reviews, actually I don't do them at all but....i feel a little robbed. I bought a package of 10 laser tattoo removal treatments back in 2019, I know it was a long time ago, but it's painful and I'm a huge baby so I haven't been going as often as I should have. Anyways I'm down to my last 1 or 2 sessions but they couldn't honor me those because their "pricing is different now". I get that it's an expensive treatment but I paid for 10 in 2019 and no one mentioned anything to me about a balance the last 8 sessions soooo I don't know why I'm being asked for it now. Plus I paid for a package deal meaning no extra fees. But I guess not at Laser Away. The current staff was nice and tried to work with me on it and it's not their fault because it was a long time ago, but they wanted receipt/proof of my 10 session purchase and I never thought I needed to keep a 5 year old receipt with me because they were keeping track of all my sessions...so far. I dunno. I guess keep all your receipts? Just a little disappointed because I liked this place. read more

Love this place. In fact, I may Love it too much. ;) They do all types of services here from laser hair removal, cool sculpting, facials & you name it. I need to highlight the Lovely ladies today during my visit. Although, I have been at least 8 visits, they are always wonderful each and every time. Vanessa and Candace at front check in are Amazing. They consistently give stellar service, they welcome me with smiles & treat me like a friend when I visit.!!! (Tell the bosses- acknowledge them!!! ) They are Fabulous.!!! Now, about my favorite: Shinobu... I just adore her!! Today she gave me a delightful facial. She has done most of my past services for me, she is such a PRO. She explains all the processes, post care and is great to talk to. Thank you laserway team Town Square!!!! read more

I recently moved from San Diego to Las Vegas. While I had set up a clear and brilliant and IPL service plan, San Diego locations were never able to provide available appointments to sustain results. Upon moving to Las Vegas and scheduling appointments at this location, they were able to fit me in to appointments in order to receive the desired results. Shinobu is the best and I will request her every single time! Vanessa, Candace and Cole were great as well. I highly recommend this location over any others just based on their quality customer service. read more

Front desk is always amazing and very helpful with all my questions. The facility is clean! I'm so glad I finally decided on getting my hair removed. I should have have done it years ago! read more

I just received the best thermage experience ever! The first time I did it was in such a low setting because I couldn't handle the heat but Nicole was wonderful and was able to help me get through my 2nd session on a higher setting and I am now looking forward to the results. Thank you Nicole! You're a gem. Shout outs to Angelique and Candace for providing such a welcoming atmosphere with their wonderful energy and vibes. Theyre all so lovely! I definitely recommend this location to anyone who is interested in getting their skin pampered read more

Terrible experience. Not only did I drop $4000 on a package deal. They sent me home with no aftercare instructions. I haven't heard from them since but I have received a load of emails to try and sell me new packages to buy. To this company you were just a walking wallet. I won't even speak about the experience I had at the office at the town Square location. The fact that I am a 43 year old woman that works very hard for my money and feel like I was taken advantage of after I paid for the bill and full. If the staff at the location isn't making fun money off of you. You do not matter to them. Not only did the girl at the front desk, not know what she was numbing me and prepping me for. She didn't give me any education on what I was being prepped for or what I would be going through. It was the worst most terrifying experience ever. Thank God, the technician was educated. And also, l've had something similar done about eight years ago from your company in Florida. They say on all the reviews that our concerns are at their highest priority. Not really you already have my money and you've shown that you don't care less about the customer or their concerns after you have been paid. Still haven't heard from your company yet. The reason why I even bought this package from your company is because I'm familiar with your company the location in Florida that is. I had a wonderful experience about eight years ago so I figured why the hell not. It is my birthday this week so I figured let me drop $4000 on my 43-year-old face to maybe make myself feel amazing. Instead , yeah my experience went right down the drain. Not only did you guys gladly take my money, but I haven't heard from you about how I've been how my treatment was, nothing I have heard nothing from you. But I have received a ton of emails and text messages. I'm buying more treatments and packages. That's where this companies head is at. Has nothing to do with customer service it's about what you can buy from them . There was so much more to add to my experience. But that was my biggest gripe. Thank God, your technician was so kind. Everything else about the experience was a complete turn off all the way from the hello to the goodbye. read more

I absolutely love not only Lazer away but the kind and welcoming staff there as well! Joy the Clinic director is the one who signed me up and I haven't had a regret since. I love coming in and being greeted by Alex and Shonda who are the sweetest. If you are wanting to get lip filler i highly recommend Patrica their lead clinician and Jamie they are very knowledgeable and made my experience a 10/10 I'm very happy with my results and can't wait to go back!! read more

Venessa O. at LaserAway Las Vegas makes my experience all the more better! She is professional, welcoming and makes me feel so comfortable when I come in. It wouldn't be a LaserAway experience without her! read more

Another successful appointment, finished my lower body/Brazilian treatment today and I am happy with my results. I'm at the point where I don't have to shave anymore. I'm pretty comfortable with my hair growth and I can go weeks to months without shaving. I only shave for a special event or something, but other than that, I don't have to worry about it anymore . Also shout out to my nurse practitioner Patricia she was very friendly and made the appointment super enjoyable. (Very thourough with her work ) Thank you! read more

I am getting a lot of work done for hair removal. Every time I come here, the staff has been amazing! They're always so friendly and make you feel so welcomed. They are the sweetest! And the technicians are very thorough and also kind. I do recommend coming here even though I'm spending a lot of money! lol. It is for the greater good! Can't wait to be almost hair free. read more

Laser Away is the best, hands down. I recently had to switch locations due to scheduling constraints and the ladies here at the Town Square location have been phenomenal as it relates to getting me scheduled on a consistent basis to ensure my body stays smooth. Vanessa and Joy have been a delight to see and speak to on each visit. They're always smiling, friendly and knowledgeable. Which makes the process of purchasing additional maintenance a breeze. I am a big proponent for quality and results that show value and being a client of Laser Away I've consistently received both! I understand you can find cheaper alternatives for laser hair removal or may even still be waxing and shaving constantly, but you won't find an equivalent for the curated and posh experience of being a Laser Away client! Just call them already. read more

LaserAway - Hi Joy & Vanessa! - Laser Hair Removal Near Me - Las Vegas, Nevada

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worst place to go to, I have a tattoo I wanted to remove and got the most expensive deal to make sure it got removed they said I will come in until it was completely or at least mostly removed but after a lot of sessions they said I needed to pay more due to it not coming off what a shame luckily my tattoo is not too faded. Shows how good they are I don't recommend them. read more

the amount of effort it takes to just get a price quote form LaserAway is ridiculous! Will send them an invoice for my time they wasted.

I went to the Town Square location for a bit of Xeomin in my forehead and crows feet. Lindsay (cutely nicknamed "Tibs") and she did an excellent job. I have quite a bit of needle phobia, despite having many tattoos, and she made it virtually painless and was incredibly knowledgeable about placement and proper technique. I will definitely be back! The front desk was manned by a beautiful gal named Gigi, I believe, and she was so funny and kept me company during my incredibly short wait! See you all again soon! read more

Love coming here. From the front desk staff to the staff that handles your actual service. It doesn't get any better than this. They make you feel welcomed and wanted. No shade here. read more

Everyone has amazing energy, the laser hair removal is not painful and very effective, recommended 100%! Front desk is helpful and loving, very welcoming. If you get treated, you've got to ask for Sierra!! She is your girl!! So fun I wish the appointment lasted longer, but she's so efficient and welcoming, I will keep coming here!!! Best experience ever!! read more

Had a consultation today, where I asked for pricing and general info. Asked if I paid in cash would there be a discount. She said it would be discounted, but it would have to be paid day of. Great, asked more questions and ended it telling her I would be interested in the up coming months. Silly me, for some reason I thought a consultation is a discussion to determine if I wanted to choose LaserAway for my treatments. So I dunno if I took up too much of her time or I offended her somehow, but she responded by asking me why I scheduled for a consultation if I wasn't ready to sign up like right there n then. And told me I wouldn't receive the discount if I didn't sign up today. Ok cool, bye. Thanks to your professionalism, I was able to search other laser hair removal spots for a lot cheaper! read more

Got a call for a consultation from Maggie ....very salesy doesn't feel authentic. They even had to talk down on other laser places to make theirs seem superior. I just wanted a price since they are down my street. After mentioning to them the price doesn't make sense to me for the treatments of what I did before they got defensive, said my way of thinking doesn't make sense. That ima pay for laser for 20+ years. I get it but she didn't have to keep pushing that and keep selling it. Everyone's financial priorities are different. If that high price she gave me doesn't make sense to me respect that.. don't keep talking down on my future decisions if I'm going to pay more or not. He package was 3 years worth of another laser place... I just simply didn't like the mood/tone change she had. When it's a consult. read more

I've been a client at LaserAway for about a year and overall I'm very happy with my results. I love the atmosphere and my technicians are always on point! read more

I love that the facility is clean and open. The girls at the front are always nice and welcoming. I bought a package of 6 Clear + Brilliant treatments and have done 2 so far. Shinobu was my nurse and she was so sweet, kind, very informative and knowledgable and just overall made me feel comfortable during the treatment. I love how thorough she is and makes sure she targets the areas you point out to her. Would definitely recommend! read more

It is a bit expensive, but they make it worth every penny. From the moment you walk in your greeted with 2 beautiful smiles from Gigi and Joy. They make sure you feel welcome and get you setup quick to get you on with your day. If you need some attention they will strike up a good conversation to help you forget how much you spent. These 2 ladies have always made the experience worth it. Not to mention the quality staff of the nurses. They are so welcoming and make sure your comfortable while getting your treatment. The nurses also make sure your treatment is going well by showing compassion with quality questions that make sure the treatment is going as planned. Thanks again to the whole staff. read more

Great experience. Fantastic people. Nurse Rubie was awesome and great and made my first laser experience very enjoyable. I loved the town square Las Vegas location. read more

I did 3 sessions of tattoo removal on a very small area of my hand. It did not go completely away but it has lightened significantly. I will be back soon to do a few more sessions. Thank you! read more

LaserAway - The first photo is from my consultation. They recommended 3 treatments. The second photo is 10 days after my 3rd treatment. - Laser Hair Removal Near Me - Las Vegas, Nevada

I always look forward to my sessions, from the time I walk in, Venessa and Joy is always so friendly and outgoing and Marie the clinician is always well educated, gentle, patient and always willing to answer any questions I may have. I started off just doing a touch up on the little facial hairs I had, I've since added my underarms and arms.... I'm shook on how less often I need to shave my underarms, I used to shave 2 times a week now it's like once every 4-5 weeks, and my treatments aren't over yet, sometimes I forget and start to shave and realize nothings there......lol Definitely a good investment for me!!!! read more

Clean, all the staff are friendly!! Love this location it is never crowded always clean & the girls at the front desk are always so welcoming and very knowledgeable!! read more

LaserAway - Laser Hair Removal Near Me - Las Vegas, Nevada

Nicole is an amazing practitioner. I feel lucky that I had zero pain in my laser hair removal session for my legs & underarms. She made the time go fast talking with me. The facility is clean & professional. I am thrilled to have my hair removed! Overall a fantastic experience. read more