I've been coming here for years and I had a great pleasure today of working with Brittany. No exaggeration I've always had problems with my tragus very sensitive area but honestly she was the best ever. I will be back because of her. Thank you, Brittany. read more

Jamie was super helpful and thorough! Annette was awesome for IPL and making sure I was comfortable. Great experience! Also I witnessed the last reviewers experience today and she showed up 15+ minutes late, missed her appt (clearly posted LA policy on the front desk) so they rescheduled her as soon as there was an opening...the Nurse even missed her break to accommodate for this lady! Her review is unreasonable considering she completely missed her appointment and was rude to the staff. read more

I went to this location for my 4th session, the first 3 were done in so cal and I definitely noticed a difference in both. They were very thorough at this location. My appointment as whole was longer and I think it's because they don't rush anything. They talk you through it. Letting you know what level of pain to expect. I would definitely recommend laser to everyone but specifically this location too!! (Extra points for letting me know they were vaxed when I had to take my mask off) read more

Here is an update. The burn spot (size of a dime) has become permanent scar. Please ensure you do your due diligence before visiting this store as once any scar occurs, you are on your own. read more

Horrible customer service. Only goal is to sell packages. Groupon adds are misleading. Fine print is inaccurate. And your complaints are disregarded. read more

Great online system for scheduling appointments. Promp response to questions. 4 stars rather than 5 is pricing. They're at least 10% higher on injectables than other medspas in San Ramon, Livermore, Danville. read more

I called in today to inquire about laser hair removal and luckily my call was answered by CARLEE who was beyond amazing .. she answered all my questions and not only this but also told me an awesome combo laser hair removal deal along with interest free financing! She was quick and responsive to calls and messages and also helped me through the process of paperwork while on call! I am anxiously waiting for my first appointment in February and will update after the session how it went! read more

What a pleasant experience! I'm very particular about my cosmetic treatments, but Nurse Jade made me feel at ease about having laser hair removal. She listened to what my goals were, and made sure that my expectations were realistic. She was so gentle and attentive, and took the time to make sure I was satisfied with my treatment. I will be requesting Nurse Jade for all of my appointments! read more

I went today for my lip filler, its my first time. I was definitely nervous but Ranika was very sweet and definitely made me feel comfortable. She gave me her opinion on what to get after telling her what I wanted. What I appreciated the most is that she did not let me go overboard (and i tried ) and thank goodness I didn't because when I got home and checked it out and put some makeup on, I think I would have freaked out if I went bigger because they are perfect the way she did my lips. Anything more would have been too much. Im thankful she told me two wait two weeks before adding more. The front desk was also very nice. Thank you ladies. read more

LaserAway - Lip fillers by the sweet Ranika. - Medical Spas Near Me - Dublin, California

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First visit in June was a little uncomfortable, I asked for numbing cream but was told the laser has cooling air so I was hopeful, but still scared. I was nervous but it ended in less than 3 minutes. Yes it hurt, and I don't know if it was due to the sound or the zap of the laser. I was bid farewell and back to the front desk quickly. I hesitated on writing my first review unsure if I would have the sane experience twice. Fast forward 6 weeks later to Today's visit was with Jina who not only offered me a robe but also ensured I cleaned the area with a wipe (can't recall if I did that the first visit), and she offered ice to numb the area which was definitely not offered the first time. I was floored at today's visit. I was ready to book every appt with Jina going forward, in fact I will call a week of my next appt to ensure my appt corresponds with her schedule. Jina also made sure to review the after care thoroughly asking me if I was aware. The difference is she inquired and made sure I was comfortable with my questions answered before she let me out of the room. I felt she genuinely cared since I expressed how nervous and painful my first visit was. She reassured me that by icing the area would help and that she could stop and go slow if it became painful. I like how she suggested the pace based on my first experience and concerns. And she took her time to walk me through the products in the room as she explained aftercare. I'm grateful for knowledgeable medical staff like Jina who care about patients and make connections with people so that they are comfortable before and after sessions which can be embarrassing for those inexperienced with procedures. I feel relieved about my future sessions now. She even offered some hydrocortisone packets for my purse, which will be needed for the next 24 hours, thank you Jina! read more

I wanted to thank Caitlyn for an amazing service , this is second time she does my lazer , thank you for being so kind and always making sure im confortable and the girls at the front desk are always so nice too ! read more

This 5 star rating is for a clinician there. Jina is super awesome and very thorough with removal of hair. I would request her if you could!

Great place with a wide range of high quality services. Friendly and professional. Definitely recommended!

Love coming to this Laseraway. They are quick and efficient. I especially loved my experience today with Amanda. She was very thorough with the process. read more

Walks in at 9:34 ( all lazer away employees are chit chatting huddled around desk). They finally look up and greet me after their much needed banter. " hi welcome to lazer away I'll check you in . Just to let you know we have a 5 min grace period on being late." Me - " well good thing I walked in here at 9:34, and good thing y'all looked up by 9:35, and I made it within the grace period . But thank you for the obvious reminder .." Good times were had read more

I just started my going to LA in Dublin and I'm new to this whole Laser Hair Removal game, but I gotta say I'm A FAN!!! The whole staff at LA, Dublin is awesome. From my initial consultation with Shadi (who is a SWEETHEART!) to the scheduling gals up front to my Laser Nurse, Lisa G. They are all great and has been a great experience all around. Now for the million dollar question.... "does it hurt?" No, but I also have only had 1 treatment (under arms, Brazilian and leg) and your laser settings increase with time. It was a little "zippy" in some spots but Lisa increased the air flow and I hardly felt a thing. If you've waxed (especially Brazillian, NOT FUN!) then this is a breeeeeze! Thanks to all you lovely ladies, I'm a fan and will keep the good word flowin'. :) read more

Not considerate at all!!! You should be on the dot for your appointment. And the front desk ladies all are sitting there basically for marketing. If you do not make a purchase after they provide you the info. Their attitude changes immediately. Very poor customer service. read more

I started my hair removal process a couple months ago and have had the best experience. The staff are so friendly especially Taylor , she helped me pick the best package for what my hair removal goals were and was so thorough on explaining the process and how it works. I had a lot of questions and Taylor never made me feel like I was a bother. If you are interested in getting hair removal go see Taylor! read more

I have been coming to Laser Away for almost a year now, they are very personable and friendly. I'm getting a tattoo removed from my finger.

I am in love with this place and all the ladies! I'm always greeted with a smile and even when they are slammed they still acknowledge me when I come in. The waiting room is clean, offer complimentary water and coffee and can't forget about the mints! Now onto services: I have treated with a few different nurses and loved all of them. They take their time, listen to all my silly questions and explain everything. They make the experience easy and we always have great conversations. I can't remember all their names but I think Teresa and Annette were some. Love love love this location and highly recommend it! read more

I had a Instant Glow Facial and I got my legs and Brazilian lasered. The nurses were so nice and sweet! The laser hair removal hurts a little but it wasn't too bad! All for the sake of beauty haha! It was so much fun and everyone was so nice and gentle. I definitely recommend going here! read more

Exlent service, and customer service, When I was there they Answered all my questions they were very friendly And knowledgeable I would recommend all my family friends to them for sure . Thank you Dublin Laser way read more

Here's an update, I transferred service to the WC office. Way way better service and nicer people. Finished my 8 sessions but was a bit challenging to get the last session they promised they would give me due to the first debauchery experience. Still haven't gotten it but at least I now have confirmation in writing. read more

I've been here a few times now and really like how fast and efficient they are. The nurses I get are always thorough and the front desk girls are super sweet! Definitely going to be coming back for more services. read more

4th appointment at this location and I will NEVER go back. Information is inconsistent Scheduling is difficult to put it mildly And staff is hit or miss First let me start with the consultation - it was excellent! I loved my consultant - she made me feel so comfortable and at ease - this normally isn't my thing but I was tired of waxing! She made me so comfortable I should have known it was the sales pitch. First appt - easy to schedule it was actually 2-3 days after my consultation. The Nurse was awful. I was clearly nervous and she had no bedside manner. I didn't know what to expect the medical clearance by MD is Skype!! I asked to have the middle eyebrow area - you know that uni-bore connection lasered and was told that wasn't possible and I had to wear the eyeglass goggles - despite being told that that area could be done during consult - but I didn't argue thinking maybe I misunderstood. So I went on about my merry way. Second appt Had to reschedule due to new job. This put my second appointment over 14 weeks out from first appointment. But I LOVED the Nurse! She taped my eyelids and lasered my middle brow section without me asking! DIRECT OPPOSITE OF WHAT I WAS TOLD BY FIRST RN. We even laughed all throughout the session. Only thing is when this Nurse was going through the pre-treatment questions she said shaving could only be 12 hours or less prior to treatment (consultant, first nurse and third nurse all said 24 hours). Made next appointment for 8 weeks out. One day prior to 3rd appt - got text that laser machine broke and to call them for appt. when I called there was no availability for another 7 weeks - again making it at least 13 weeks from my last appt. But ok - they are busy - I get that. 4th appt. - today I was going to be 5 minutes late - I called and told Laseraway I was going to be late due to public transportation. There was no reminder of the 5 min grace period or offer to reschedule - just an ok. Appt was at 5:45 got there at 5:50. The receptionist was booking an appt for someone else so my check-in time was logged at 5:52. She said she would go back and see if my Nurse could still take me - I was then told that my Nurse took the appt after me and was already at lunch. But I could be seen at 7:45 I reminded the receptionist I was there at 5:50 and that she was helping someone else. I also reminded her that my last appt was canceled because of them. Next thing I know some lady calls me into the first procedure room and informs me that they are going to accommodate me but to remember my appt time. I informed her I called and notified them, I was within the 5 min grace period and that this was a reschedule because of their cancelation. She proceeds to tell me how she understands the rescheduling and that they, the staff, are also frustrated and tired and they are working to solve the issue. During pre-treatment questions - was asked if I shaved within the last 24 hours - consistent with the 1st Nurse; inconsistent with the 2nd Nurse This Nurse used tanning goggles(?) and lasered the middle brow area - consistent with the 2nd Nurse; inconsistent with the 1st Nurse First of all - they want you to arrive to you appt 10 min early - the grace period should also be 10 min. And if she took the appt after me and the appt klare 15 minutes long and I got there at 5:50 - why couldn't we just swap appts (I would have been there 10 min prior to the 6 pm appt as requested) Second - don't chastise a customer and tell us how over worked you all are - we know - we can't get appts. Bottom line - got laser and left. Called the 800# to schedule next appt at another site - got my appt 6 weeks out and have 9 days/Times to choose from. Will never go back to Dublin Laseraway again - 2 bad treatment sessions out of 3 - not a good average. read more

I scheduled my first appointment at LaserAway for the first time. Overall I will say I had a pleasant experience. The two ladies that were at the Front Desk during the Morning and afternoon are very pleasant. I'd love to give a feed back on what could have made it a 5 star. When is a new Customer Requesting service, don't just make a consultation appointment, and not give the option for service right then and there because the least thing people have is time to waste. Most places give you the consultation, an the option for service right after it's been decided that you are the right candidate for the procedure. I had to take the day off for this appointment and to be giving the option to wait three more hours for treatment or to return on a different day doesn't value my time. I decided to wait as I had already taken the day off, however I was there from 11AM-3PM a total of four hours. Thank you! read more

LaserAway Dublin staff has excellent customer service. Me and my friends love going there. Taylor is our favorite, she is very nice, accommodating and so beautiful. The facility is clean and close to restaurants. The treatments are affordable and they have discounts too. Recommended the place to some of our friends too and they have positive feedback as well. 5 stars for her! Last November, I had treatment with Mady and she was cool. She explained the procedure clearly. Mady is very nice and gentle. She is ok. 5 stars for her! 01/09/19 - just had treatment with Kathy T and she was awesome! She took very good care of me and I felt like so pampered the whole time. Want to do my next treatment with her as well. Love her. 5 stars for her! Sharon at the front desk is very nice and accommodating. She moved some of our procedure early as there were 4 of us. She answered all our questions and made us feel important. 5 stars for her! On the other hand, Shadi the manager, not smiling and didn't even greet us when we arrived. There's 4 of us! Sharon at the front desk is already taking care of us and she just came and butted in asking for our names, which Sharon is already doing. Her customer service skills are poor and we don't feel welcome. We had paid our services in full in advance already and it costs a lot. I think we deserve a little welcoming smile. For now 0 star for her! read more

I love this location. I learn something new on every appointment. Carolyn was awesome!!

I had an amazing experience from start to finish. I was greeted with a smile and the front desk was so kind during our brief interaction. I was then walked into my treatment room with all the products laid out nicely. I then met my service clinician, Sorah, and she was absolutely gentle, walked through the entire process and ensured I was comfortable the ENTIRE time and aware of what she's doing throughout the entire service. For future visits, I have already requested Sorah to handle all my facials. She was SO amazing! At the end, the front desk checked me out with ease and kindness. Laseraway is definitely a great place and I highly recommend! Thank you Laseraway! read more

Shout-out to Lisa, the Registered Nurse who did my first hair reduction treatment session! She does such a great job of putting you at ease. Thank you for making me feel at home! Awesome service by the front desk personnel as well. Will deff recommend to friends and family! read more

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Very safe, clean, nice space!!! Always greeted with a smile. My nurse, Amanda, was very sweet. The only reason I'm not giving 5 stars is because my treatment took differently on one side of my face (hello raised eyebrows!). I'm going to try to get it fixed and am on a waitlist to get in. Appts book up SO fast so remember to make your follow up ASAP. Overall very happy with this place! read more

I have had an amazing experience with Laser away. Karen at the front desk is always helpful with a great smile and positive attitude. The nurses are very professional they make you feel comfortable and are always willing and able to answer any questions. Overall I would highly recommend LaserAway for all of your hair removal needs. read more

a one service and very professional i enjoy thanks each and. Everyone such great service I get thanks laser way dublin

This is a very unsafe establishment! Stay away! They do "medical consultations" for tattoo removal over streaming iPad video in poor lighting. They refused service to me at this location based on a low-resolution video stream of some scar tissue (which is normal for effective tattoo treatment), and a nurse practitioner (not a doctor) said they didn't want to "take ownership" of my tattoo by honoring prepaid treatments. The only problem with that is that they did the other treatments at another location, so if my arm was mangled to the point where I can no longer receive treatment, they are responsible, and have already "taken ownership". In my case, I was inappropriately refused service even though I have always responded well to laser treatments and have minimal scarring as determined independently by a plastic surgeon. But with the service standards I observed from their "medical staff", it's just as likely someone could be exposed to radiation who already has skin cancer or any number of other conditions. A saturated streaming iPad video is not suitable for a medical examination, especially one for treatment that may result in cancer or disfigurement. I submitted a complaint on two separate occasions, but got no response at all, despite promises of a 24-hour reply. The technical staff are generally nice and helpful, but their consultation standards and medical staff are way below par. This industry is already underregulated; with the addition of poor internal quality control standards, laser tattoo removals are an untenable health risk, even with the best equipment and technicians. STAY AWAY if you value your life! read more

I overheard sales representatives asking a nurse to purposefully mess up a patient's botox to make them lose money/ disfigure them because I guess the patient was a girl a staff member knew and disliked. One sales rep even asked the nurse to let her pose as a nurse to administer her the Botox herself! I was in a separate room waiting for laser hair removal. I got up to look for a bathroom after having waited 30+ minutes past initial my appointment time and ended up overhearing their conversation. Unsure of the names of staff members but there were two girls asking the nurse to literally scar someone. One girl had bright red hair and the other black hair. I walked out of my appointment and rescheduled it at another location. Staff unprofessional, catty, negligent, cruel, and have no right to work in a medical setting. read more

I recently went for my third laser appointment at Dublin Center. The nurse didn't do a good job. Anyone who is getting laser done can see it. I have called in at the center twice and have told them about my experience. They assured me that some one will call in 24 hrs but haven't heard anything from them yet. I have not bought any deal from Groupon and other places. I have paid lot of money and it just bugs me that they can't spare time to contact a customer who is not satisfied with their work. I believe in giving quality care to your customers and this doesn't look like they care. I think it's all about getting more people and less about satisfying them. I will not recommend this place to a friend if customers are treated like this. read more

I had my first laser hair removal with Brittani. She is awesome! She eased my mind, gave me ice to numb certain areas and it was quick and painless. So happy read more

They do a pretty good job here with fillers. I have sent quite a few clients here and they are all happy. If you can't get into your doctor because of Covid restrictions these offices in the East Bay are the best. read more

I have been going to this Laser Away location for over a year now and have been so grateful for how much the staff and nurses care about their patients. My first appointment back when they reopened was a little nerve racking because of COVID, but I was pleased with the safety precautions, social distance set-up, and how clean everything was. All my following appointments with either of these two nurses - Jina & Ranika - have been fantastic. Whether I am going in for a reoccurring treatment or a new one, I can trust that both Ranika or Jina will do an amazing job. read more

Just went for my second laser appointment and as always the front desk girls are so sweet and helpful! My tech this time around was Amanda and she made me feel extremely comfortable and taken care of, as did the other tech I had the last time! Prior to my appointments, the consultant, Shadi, that helped me set up and pay for everything was SO kind. All in all I've had a lovely experience with LaserAway as a company thus far. This location in particular is amazing, VERY clean, and COVID safe. I highly recommend it for anyone looking at laser hair removal :) read more