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LaserAway

5.0 (2 reviews)
Closed • 10:00 am - 6:00 pm
Updated 3 months ago

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Response time

10 minutes

Response rate

100%

Services - LaserAway

Tattoo removal

Acne treatment

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6 months ago

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Ask the Community - LaserAway

LaserAway

LaserAway

3.8(157 reviews)
6.4 mi•Lake Highlands
•$$$$
19 years in business
Certified professionals

I'm so happy I got my lips done with laser away! I was a little scared because I didn't know who…read morewas injecting me at first but they are very professional. Karen, my injector, did a wonderful job guiding me through the process. She helped balance out the evenness in my lips and gave me exactly what I told her! I also love that I payed everything upfront before getting them done. At another med spa I had been to you pay after and are required to tip. Obviously I would tip, but with laser away its all up front which is great! The only thing that I feel like LaserAway could have is music while patients are getting their lips done/other procedures. I've been to another medspa before and they did that and I like it. I will be back!

I came in for a tattoo removal and filler consultation, was very clear about what I wanted, and was…read moreassured they could deliver exactly that. Based on their confidence, I paid upfront for tattoo removal and 3 syringes of filler. Right after the first tattoo removal session, I was told the tattoo removal wouldn't work because of the ink color -- something they absolutely should've mentioned before selling me a package. With the filler, I was only given half a syringe (with no explanation until after I paid), the filler was placed wrong and was injected on the inside of my mouth as opposed to around the lips where it's supposed to go. It was done in small section so you could see where the product was and wasn't. I was told that it would need to be dissolved because I had a bad reaction- I've been getting filler for years, but again trusted them, so I got it dissolved and came back. When I returned to get the rest, they told me they'd thrown it out because "they can't store it so I need to purchase more" Again -- never disclosed until it was too late. I asked for a refund and was told several times it was being processed, but months went by with no response. I followed up constantly, stayed patient and respectful, and was either ignored or brushed off. Finally, someone from their national office called me -- he was rude, aggressive, and sarcastic from the second I answered. When I asked him not to talk over me, he paused for a full minute just to say, "Just wanted to make sure you were done before I was allowed to speak." Then he hung up on me when I address his behavior. I spent thousands of dollars here and got nothing I was promised. Now I have no thousands of dollars in credits that I will never use. They lie to make the sale, botch you, dodge accountability, and treat you like an inconvenience if you ask questions. Worst customer service I've ever experienced. I never wanted to embarrass myself by sharing photos of my lips, but want to help anyone else who is considering going here. Save your time, money, and sanity -- go literally anywhere else.

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LaserAway
LaserAway
LaserAway

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My Aesthetics Intelligence - Clinic sign

My Aesthetics Intelligence

4.8(91 reviews)
0.6 mi

So every time I go, I come out feeling great. I have beaten back 8 months to a year of…read morehaggardness. The team is great!! Annie knows in advance what I am working with and we take small but solid steps to fend off the signs of stress aging, and keeping it natural. Like too much I took my parents who have their own story to share and it's not about vanity. It's about preserving a graceful expression and complexion.

I reached out to Aesthetic Intelligence through their website because I had several questions about…read moretheir services and pricing before deciding whether I wanted to move forward. Instead of answering my questions, the conversation turned into trying to get me to pay $100 nonrefundable deposit to book a consultation for my questions. As a potential client, I don't think it's unreasonable to want basic information before committing money to a consultation. I repeatedly tried to get answers to my questions so I could determine whether their services were a good fit and within my budget. Unfortunately, I never received the information I was asking for. What made the experience even more frustrating was that once it became clear I wasn't ready to pay the deposit without additional information, communication essentially stopped. Rather than addressing my concerns or answering my questions, I was ghosted. The entire interaction felt more focused on securing a deposit than helping a potential customer make an informed decision. Maybe their services are great, but based on my experience, customer communication and transparency during the inquiry process were disappointing.

Photos
My Aesthetics Intelligence - Kybella to contour the jowls and jawline. 
Free consultations with Kendall.

Kybella to contour the jowls and jawline. Free consultations with Kendall.

My Aesthetics Intelligence - Check us out while we check you out for your first treatment. Book now!

Check us out while we check you out for your first treatment. Book now!

My Aesthetics Intelligence - Real Results for our patients! Broad-band light therapy.

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Real Results for our patients! Broad-band light therapy.

LaserAway - laser_hair_removal - Updated October 2026

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