I had an amazing experience at LaserAway in Carlsbad! From the moment I walked in, the staff was welcoming, professional, and made me feel completely at ease. The clinic is spotless, modern, and very well organized. My provider was incredibly knowledgeable and took the time to explain the process, answer all my questions, and make sure I was comfortable every step of the way. The treatment itself was quick, effective, and much easier than I expected. What really stood out was how attentive and friendly everyone was--no rushing, no pressure, just great care and great results. I'm already seeing improvements and couldn't be happier. Highly recommend LaserAway Carlsbad if you're considering laser treatments or aesthetic services. I'll definitely be back! read more

i would never normally complain like this but since day 1 of being a customer at the Carlsbad location ive been extremely unhappy and have spent thousands of wasted dollars here... 1 don't even go here but 2 if you do, make sure you negotiate before because they completely rip you off.. they actually have multiple class action lawsuits against them for this exact reason. I apparently got "70% off" and still paid 3600$ for 8 sessions for under arm, brazilian and lower legs and was told if i hung up the phone i wouldn't get that same offer again, meanwhile my friend called a few days later and got all of that for 2500$ plus a 2 free facials and she still even felt ripped off.. she said they did the facials with her make up still on and was out in 5 minutes. so obviously it started off with my whole sales pitch, she was very snotty, i felt rushed and couldn't even ask questions without her making me feel dumb and i was clearly completely lied to as well. secondly, when i explained to one of the receptionist that i was upset by this, she pulled up my friends account and told me private information about her file which is a HIPAA violation and made me very uncomfortable with how they handle private information and my friend was extremely mad about this as well. and AGAIN i was lied too.. the receptionist told me she got money off because she had "points" which was untrue because my friend even told me that's not why she did. plus even for myself, i was told was that after 1 year your "points" expire (mind you, you have no access yourself to these points, they just make it up behind their computer screen) yet when i called to make my last appointment because i had 1 more session left i was told "oh! you have hundreds of dollars in your account right now" trying to get me to buy more... but it was over a year? weren't they supposed to expire? third, the worst part is that the services alone have been horrible. the nurses more than half of the sessions never even chalked my areas leaving my results uneven and spotty. i even asked 3 times to the ladies in the front to please make sure they chalk me and do a quality job and it still continued to not happen. another lie i was told was that "shaving promotes hair growth" i'm a hairstylist that is completely untrue, again just showing how untrained these nurses are. my second to last appointment the nurse didnt even finish doing my whole bottom of armpit and then my brazilian she went so fast and missed like every other spot and just completely just missed my bikini line. i timed my appointment and i was out in 7 minutes, clearly they are not doing an efficient job in that time matter. if at least the services/results were good i would be able to let this go but the fact that i've been highly ripped off, treated rudely, lied to, crossed HIPAA violation and im still having to go somewhere else for more sessions cause they failed to do it correctly i feel like this is necessary.. i recommend Proof Aesthetics in the village of carlsbad or even driving to La jolla at SEV is worth it then coming here... they give you the prices up front and are honest. read more

I have spent over $5000 in laser hair removal. And to note, I am a white, blonde female with not much dark hair. In the over $5000 I have spent on laser hair removal, I have had zero results. It also took up a year of my life....going every 6-7 weeks. So no sun, tanning, etc for nearly a year! I sugar waxed for 10 years and had better results with that. I will be expecting some sort of compensation for my time and money. One year and five grand later is a lot to ask of somebody and give zero results. read more

LaserAway - Over a year of laser hair removal and I am so left with this - Laser Hair Removal Near Me - Carlsbad, California

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I wanted to love this. I really did. I invested in laser hair removal for full legs, underarms, and Brazilian--because who has time to shave constantly when you're juggling snacks, school pickups, and your own self-care? I went with LaserAway in Carlsbad because they were offering a "70% off" deal--but it was kind of a high-pressure situation, where you had to commit on the spot to lock in the price. At the time, I thought, "Hey, if it works, totally worth it!" They said to expect about 80% reduction, which sounded amazing. I followed everything to the letter, 8 treatments, spaced out just as they recommended, being all diligent and hopeful. But now that I'm a month out from my final session, I'm honestly underwhelmed. The results just aren't what I expected. There's still quite a bit of hair, especially in areas where I hoped to see real smoothness. It wasn't until the very end that they increased the laser strength, which makes me wonder if things could have been more effective earlier on. When I voiced my concerns, the only solution offered was to buy more sessions. That stung a little. I had hoped for more support or at least a check-in to see how I was doing post-treatment, but there wasn't any follow-up. And I can't help but wish I had taken more time to compare other providers before committing. This experience wasn't a total loss, but it definitely didn't meet the expectations that were set. If you're thinking about investing in laser hair removal, I'd just say: do your research, ask lots of questions, and don't feel rushed into a decision. You deserve to feel good about your investment and your results. read more

LaserAway - Laser Hair Removal Near Me - Carlsbad, California

The laser hair treatment is a scam. For the cost and treatment duration of around 6-9 months you would expect to be hairless. I was reported to be a "perfect candidate" with light skin and dark hair. After completing all the procedures I have hair in ALL areas that were treated legs/arms/bikini/etc and I barely notice any thinning or difference in my hair from beforehand. The results are a joke and I am out over 5k. Save your money. Save you time. read more

I did not like my experience with Laser Away and will not be returning for future services. Let's start with pricing. The fact that the prices aren't listed on their website is a huge red flag and I should have paid attention to it. For eight sessions for Brazilian and underarms, I paid two thousand one hundred and forty four dollars. This was with their alleged "70% off" discount and a two hundred and fifty dollar "bonus offer." I think the prices are not listed on the website because the discounts are fake. They are constantly trying to push products and services while gouging you for money. Service. Each treatment I received was different. It is clear the nurses do not receive uniform training because they all performed the treatments differently. I will say I had one nurse who was really thorough and did an excellent job but the other four nurses I received service from were not great. One was actually pretty terrible and it felt like a waste of one of my sessions. Also, none of my appointments started on time. I waited for 35 minutes one time even though I always arrived a few minutes before my scheduled appointment. Results. My underarms are about 95% hair free but my Brazilian is only about 70-75% hair free. They tried to attribute this to hormones and stubborn hair growth but I truly think it's because the nurses aren't trained properly on how to treat areas with curves and a lot of nooks and crannies. I noticed the nurses did not adjust the angle of the laser when treating that area. I know it is not hormonal or stubborn hair growth because the areas on my Brazilian where I still have hair are very specific areas where the laser simply did not target the hair at the proper angle. It is because of poor training. Overall verdict - laser hair removal is a great thing to pursue to make your day to day life easier. I would just recommend getting it done elsewhere. If I had not prepaid for eight sessions, I would have stopped going after the second or third treatment. read more

I have always had a great experience at laser away. From getting information on packages to getting the actual treatment. The front desk and nurses make you feel comfortable ale and follow your lead as to whether you want to have conversation or just sit back and relax (which can be difficult depending on the service ). Payment plans are offered through care credit as well and you never feel pressured to buy. read more

Decent treatments, predatory financing! Laser Away's services were fine--staff was polite, results were satisfactory. The problem is the financing they push. My wife was encouraged to sign up for a "0% interest" plan that turned out to be 0% deferred interest with a sky-high rate lurking in the fine print. Here's what happened: We had under $100 remaining when the promo period ended. Because that tiny balance remained, the lender back-charged the full interest (35%+) on the entire original amount, not just the leftover balance--adding over $1,600 in interest. When I called Laser Away, I was told it wasn't their problem and to take it up with the lender. Sorry, but if you're promoting a lender inside your sales process and benefiting from that relationship, you don't get to shrug when customers are harmed by the terms you pitched. The sales rep did not clearly disclose that failing to pay every last dollar before the promo deadline would trigger retroactive interest on the whole loan. Calling it "0% interest" without emphasizing "deferred" and the consequences is, at best, misleading--and at worst, predatory. Bottom line: Treatments? Fine. Financing? Proceed with extreme caution. If you choose Laser Away, avoid their financing. Either pay in full or use a straightforward credit card/personal loan. If you're considering any "0%" offer, demand--in writing--whether it's truly 0% simple interest or a deferred interest trap, what the APR is, and exactly what happens if even $1 remains at the deadline. read more

I love this location! The girls at the front are always so friendly and helpful. The nurses always make me feel so comfortable. The results have been amazing! read more

I had some serious issues with skin tags / moles and they were very helpful in removing them and keeping me informed on what was going on. Very professional and I am so happy with the results! read more

Love this place! I originally went here for hair removal and added in clear and brilliants for my acne scaring. These services make my skin look and feel beautiful! read more

From the very beginning/consultation I experienced a very bad experience, The girl in the Carlsbad location was robot like & looked at her tablet more than me. It felt like I was in a car dealership had me in a room with two three people coming in & out of room and wanted me to pay for my Botox on the spot & my appointment wasn't for two weeks out.. Wish I knew the girl's name she was horrible tall skinny Long brown hair.. Don't Go.. read more

Tattoo Removal Treatment Buyer Beware: I'm writing today specifically about my experience with tattoo laser removal. For a facility called, "laser away" one would expect the best experience possible when it comes to laser treatments. Prior to receiving treatments at laser away, I went to a different med spa where subcutaneous lidocaine was administered prior to treatment. This resulted in a nearly painless experience. Because LaserAway was offering tattoo removal packages for a good deal, I decided to change facilities. I never imagined that a company which markets itself as a go-to destination for laser treatments would not offer the best in terms of pain management as standard. Unfortunately I was wrong... Laser Away only offers a topical "numbing" cream, which I am really not sure makes any difference in terms of pain management. While thankfully short, the laser treatments I've experienced at Laser Away are excruciatingly painful. I have now endured 3 treatments at Laser Away because I purchased a package, but to be honest I'm not sure how many more times I can put myself through this when other facilities can provide the same service but with far more pain management. It just seems crazy to me that a place called "Laser Away" would not offer clients the absolute best option available for a comfortable experience. Everyone who works there is nice and professional but I just can't recommend anyone receive tattoo removal treatments here as there's no reason it needs to be this uncomfortable or painful. read more

Worst place ever, scammers and ignorant, they applied me to a credit card without me, authorizing it, and also charge that card $1,900 also without me authorizing it or even knowing about it, didn't even make an appointment or consultation or any kind of service, they just applied me for the card and charged that card and said I have to pay and they don't do any refunds, told me I either get lasered or deal with the payment without the service, I had to call the card company myself and dispute the charge, and even the card company said that's a scam and they shouldn't be allowed to do that and must do refund Never going or trusting this place I recommend you don't as well . -0/5 read more

I've never heard from them. I can't say I'm surprised. After spending thousands of dollars on prepaid services it really does go to show how little they seem to care about their customers. They are only concerned with their customers when they are trying to first sell you something is definitely the feeling I've been left with. Buyer beware. read more

great staff! I've done cool sculpting, laser hair removal, lip & cheek filler, and a couple facials so far. my one stop shop read more

To be clear, I haven't started yet. But have had a great first contact experience. Thank you again!! My consultation experience with Lady as my Treatment Specialist was excellent. She really worked hard to find a Laser package worked for me. Felt much more tailored than other remote contact experiences. read more

Waste of Time and Money - No I don't usually leave reviews, but I feel obligated to warn others that LaserAway's tattoo removal service has been a complete disappointment**. After spending thousands of dollars and going through multiple painful sessions, my tattoo looks almost exactly the same. I followed all aftercare instructions, stayed consistent with appointments, and trusted the process--but there's been virtually no fading. What's worse is how the staff kept upselling me on more sessions and offering vague reassurances without real answers. At this point, I feel like I was scammed out of my money . This is not a minor investment, people deserve real results or honest expectations. If you're thinking about using LaserAway for tattoo removal don't. Save your money, do your research, and find a provider that's transparent about what they can realistically do. read more

I called for pricing and gave specifics on area and number of treatments. They required that I provide marking information and would only quote somewhere between $100-$5000. Wouldn't provide any specifics on what each level would cover. Classic upsell scheme. read more

I would not recommend coming to this location. I hate coming in here lol they have okay deals and promotions which got me hooked originally but their customer service at this location is so cringe. A simple "sorry for the inconvenience" goes a long way. Really disappointed. read more

Service is always great, on time and professionals. I've been coming here about 1 year now and will continue.

Customer service was amazing! The entire team was super helpful and welcoming ! Highly recommend!

I have had excellent experiences at this location! Mariah is always so friendly and helpful! She goes out of her way to make sure I have the best experience when I schedule my appointments. Shelby is my go-to for any laser hair removal. She is professional and thorough, and you can't ask for more than that! I recently scheduled micro-needling with Ally and I will be scheduling with her again. She put my mind at ease and explained everything clearly and in detail and never made me feel rushed. I am extremely happy with everyone I have I interacted with, but those staff members stand out and make my experience so much better. Thank you all! read more

Corporate called and left a voicemail. No name left from corporate on my voicemail. They left a number that does not answer, and the voicemailbox is full. Every single call. Ive made multiple on different days. They really just want fast money here. I should've known when they shoved the credit plan down my throat and refused to let me pay as I go. My fire and ice facial was a joke too. I'm a licensed esthetician, so I know how it was supposed to be done. read more

Laseraway Carlsbad is my favorite location!! I can treat at any of the locations which is great, but I love coming here - the nurses are so great and the front desk staff are so amazing! I love my laser hair removal treatments which is why I started coming here but now I treat it as a one stop shop because they do Botox and filler too! read more

This is my 7/8 treatment and my first time coming to the Carlsbad location. I'm down here for the weekend and normally go to the LA location. The front desk people were amazing, hence the 2 stars versus one. Anyway, SHELBY, the nurse technician, is just about the WORST technician I've ever had. She was skipping about 40% of my skin and extremely spacing out each zap. Considering I bought a $4k package, I don't appreciate someone going at a speed of lightning and not being cautious enough to get every single section. If you come here, make sure to specify to not get Shelby as your nurse. Truly horrendous and lazy. You'll notice many many patches of hair growing back at full length because she doesn't even get it all. In fact, my skin is super sensitive and every single zap leaves a mark for about 20 mins. Here's a photo showing you just how SPACY of a job she did. I circled all the gaps. My happy trail and vagina were legit done in 1.5 minutes and were even WORSE. When I tried to politely correct her, she snapped and said "want me to get another nurse for you?" and walked out without me even really responding. Truly a foolish, rude, and lazy worker. I will be calling the director and requesting a comped 10th session to compensate for this disappointing work. read more

LaserAway - I've circled all the gaps she missed. It was even worse on my happy trail and vagina. - Laser Hair Removal Near Me - Carlsbad, California

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Please Be careful. This office is simply a High Pressured Sales Office. The RNs are young, adorable and do a good job with Botox and Clear & Brilliant, Hair removal . No MD on site or distant so No Medical oversight. The Customer Service is the Major problem. If you have the slightest issue with a charge, service or product they are advised to throw you to the curb in a shockingly RUDE way. As others have mentioned they will say "We will call Corporate for you". There really is NO Corporate and no one will call and help in any way. They don't care and will purposely give the run around to frustrate you to go away. In addition, they know your number when you call. If there is an issue with anything like I did (allergic reaction), the sales person if at the front desk, will literally not answer the phone when you call. YES, it is that BAD at this location. It was not always this bad and has only become so in the past 1 1/2 years. I have spent thousands of dollars and treated worse than any place I've done business. I am treated like a problem for requesting a refund due to an Allergic reaction. As others have reported, Cringe. If this terrible service were anywhere else the employees this rude would be fired. Disclaimer- Not all of the employees are Rude....a few are sweet and doing their best. FYI, no other offices treat you this way. It's only this location and they need serious customer service and kindness training. read more

Love this place! The number of services they offer is amazing-and relevant. Shelby is the nurse who's done most of my treatments - so I'll say she's my secret favorite- but no matter who I see I always leave happy read more

Were I allowed to give zero stars... Horrible experience with Coolsculpting here. No intended results whatsoever but horrible bruising and pain following the "treatment". They used a handheld "massage" device post Coolsculpting that was just torture. Due to some life circumstances, I was sadly "not myself" at the time and just didn't have the strength to complain about a procedure while already embarrassed that I'd paid too much. No follow up from them, and no call regarding the facial they'd also promised. Be forewarned. read more

LaserAway - Injuries - Laser Hair Removal Near Me - Carlsbad, California

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I've been coming here to get hair removed since last year and I ordered 8 sessions. It has honestly been the best thing to do, because I don't have to shave anymore. The hair grows back so fine in between each session that there isn't much to shave before your appointment. I recently started doing their laser facials, Clear and Brilliant and I love the results. My face feels so smooth and so radiant after a few days. I ordered the package of 12 and look forward to getting one every month. The staff here are always so nice and kind and I love how the RNs are always so focused and quick, while still being very friendly and helpful. Once I'm done with my laser hair removal, I might try to remove more hair on other parts of my body. For now, my under arms and brazilian area are covered! read more

Laser Away in Carlsbad will be my go to place for my skin! The inside is beautiful and super clean!! The staff at the front desk are really wonderful and make you feel very relaxed and give you all the information you need for your procedure. I felt very comfortable and at ease with the laser professional that did my Clear and Brilliant procedure, which by the way is wonderful for your skin especially being my age it was really needed. I'm going in for more of the same please!! Thank-you to everyone there read more

So Convenient!! As a business owner, I Greatly Appreciate Convenience, Hospitality & Cleaniness. No matter which Location I choose, The Ladies at LaserAway have always been so Hospitable & Professional. I have had several procedures and have Never been Disappointed. Highly Recommend!! Thank you, LaserAway read more

Very sweet staff including their nurses. I had Cyrena, by far the best nurse I've ever had at laseraway. Super sweet and gentle. The front desk staff were also super friendly and sweet, to a point where i purchased another package from them. Overall gr8 service read more

Yvette is amazing!! Love her and her helpful, skilled and friendly team!!!!!!!!!!!!!!

What a great experience I'm having with Laseraway! Every staff member at this Carlsbad location is second to none! I am seeing such great results.. Thank you Mariah for your help in finding me the perfect package... I will be returning. read more

Amazing experience overall, from the sales ladies that help you find the right package for your wants and needs all the way to the super nice nurses that make sure you are comfortable during any procedure. Will be coming back and making sure I recommend this Laseraway to all my friends and family! Thank you for the great first time experience read more

This place is amazing!!! I got thermage a few years ago on my face and midsection. I just started going back recently for my Botox. Emma is AMAZING! She not only did an excellent job. But she is: 1) so knowledgeable 2) very honest 3) and it did not hurt at all. (I've had it before at other places, so I know what to compare it to). Everyone was really nice. I already booked my next appt. read more

Shelby is wonderful. I went to Shelby for IPL on my arms. She was very knowledgeable and thorough. She also continuously checked in to make sure I was comfortable. She is also easy to talk to which made the treatment go by quickly. Yvette is also a pleasure to work with. She is always so helpful with recommendations on treatments. She, and the other ladies at the front desk, are always so helpful in fitting appointments into my busy schedule. read more

this place is ridiculous, I waited for 30 minutes after having a schedule appointment. Funny how we have to be on time but they take their time treating the customers. read more

I am a busy nurse and as soon as I arrived a little late to my Sierra front desk Sierra welcomed me and showed a great understanding and Shelby the nurse was very caring during the treatment. The laser machine is upgraded therefore, I hardly felt discomfort during the treatment. They have deals all the time. read more