I went to Before N After for a couple of Botox treatments. My first went well but my second did not. I am not one to usually leave reviews but I think it's important to know what you're getting yourself into when you pay a lot for cosmetic services, so here I am.
My second Botox treatment didn't take completely. I called within the time period I was told (2 weeks) and they scheduled me for a touch-up. I was charged over $100 for my touch-up : / They said that the rules had changed. I haven't had many touch-ups before in my time of using Botox but I've never heard experienced being charged. I was shocked but I paid and figured that maybe (?) I just needed more. My touch-up by the same injector also didn't fully take, so I called again and was told to wait a full 2 weeks. Long story short, over the phone I was told that they would make me another appointment but that they do charge for touch-ups now, even for second touch-ups. If I am having to do a second touch-up, shouldn't we be questioning how it was injected? I can understand charging for the first touch-up when it's your first time and they're trying to figure your face out. I get that. But I've been there before and they know how much Botox it takes for me and it's not over 55 units *shocking* The manager wasn't willing to discuss the possibility of the injector being at fault. The girl was incredibly kind during my appt but if I usually take 40 units and I'm still moving at 55 units then maybe I shouldn't be paying for a second touch-up. If you haven't had Botox before, note that I paid $150 more on my second appt and was being told that I would be paying even more if I came back in.
I realize I am going off a bit here but I've never had this happen to me before and I feel a bit taken advantage of. I know businesses are struggling with COVID and all, but it's important to be respectful of your client's time and money or they will go elsewhere. I know, I understand I'm just a drop in the bucket...apparently....
Personally, I would research other options that have better touch-up policies. And btw the manager read the policy to me and it still sounded like I should have been covered? The policy says I should get a complimentary touch-up if I do the amount of Botox that the injector recommends, which I did. I would just find another place IMO. By the reviews it sounds like they generally do great work but you need a place that will support and back you if your Botox is not taking.
NOTE: Since I am not able to put a comment to the manager's comment to my post, I wanted to respond here. Please note that I told the manager good bye on the phone, so I do not see how that constitutes as hanging up on her : / Yes, I was upset but please keep in mind that paid A LOT money initially (which I am totally fine with) and then was charged again...and then when that didn't I was told that the policy is that I would be charged AGAIN if I were to come in. It's now a week later and I have so much movement :( A complete waste of money and I'm a single parent. Once again, just do your research, especially if you're new to Botox. Sometimes you do need adjustments (I've been getting Botox for about 9 years) and if the original botox is done right you should only need a little more and it's generally complimentary. You should never have to pay $150 more and then not have that Botox take, again, we well : / Clearly the injector made a number of mistakes and I was made to pay for it, plus I now have to go somewhere else to fix it and pay all over again. Just be careful with where you go! read more