I am terribly disappointed with my experience with Chandler Endoscopy center. I was referred here…read moreby Arizona Digestive Health in January of this year for my colonoscopy. I was told that I would receive a call before my procedure to inform me of my out of pocket cost once it was submitted to my insurance for approval. I did not. I will own a portion of this, I did not receive a call nor did I follow up with the center to see what the out of pocket cost would be. I was desperate at the time to get some answers and I was told by my Dr that this is the first best step and at my age I would be eligible to proceed through insurance. I then received my first invoice in Feb of this year. I was charged 8,000$ and my insurance only covered 500$ of this cost. I called the billing number first and all they wanted to do was set up payment plans immediately, not discuss where the disconnect was. Keep in mind I was on hold for 30 minutes before I spoke with anyone. I then proceeded to call the office, I left a message with Rosie 02-25-25 for the office manager Heather to discuss what the next steps were with the bill. I was confused, because I was assured that my insurance would cover the procedure. I did not receive a call back, so I left messages for Heather on 02-27 and 03-04. On 03-05 I did finally get a call back stating not to pay anything, they were resubmitting the bill to my insurance provider. I continued to receive calls and invoices from the center, so I called the office again on the following dates 03-14 (Angelica), 03-18, 03-27 and again I was assured that it was re-submitted to my carrier and I need not do anything at that point. I left it alone for about a month, then the calls and invoices continued to roll in. I called the office on 04-30, spoke with Heather and she assured me that she would be reaching out to their billing department directly to discuss with them what the issue was. I never received a call back, so I called on 06-19 spoke with Heather again and I was told the same. She would reach out to their billing department and call me back. There are some significant lapses, however I do work 50 hours a week and do not have the time to call everyday. I then had a heart attack in July, so I was out of commission for quite some time. In August I started to receive calls and text messages from a collection agency. They did not leave voicemails, I can only assume that it is regarding this matter. I called to speak with Heather on 08-07 and left her a message regarding this matter and to this date I have not received a call back. I am only to assume that since it has gone to collections, they deem the matter as closed on their end. I then researched pricing on my own if I was to pay cash and not go through insurance. I received prices ranging from 2-4k. So again I am to assume that we raised the rate because we are going through insurance? Now I am stuck with a 7500$ bill that was sent to collections, when I was assured they were resubmitting on several occasions. The whole procedure took less than 10 minutes (or 1,000$ per hour) At this point I do not know what to do, I will be paying for a colonoscopy that was recommended for the rest of my life along with the ER bills that are going to start rolling in from my heart attack. I will say this in closing, everyone was very nice, professional and made me feel very calm before and after the procedure. I just want to give everyone a heads up, do your due diligence before you agree to anything with this company As they will not do it for you, even though they tell you so.
Bryant S.
