I worked with 2 different agents because the first one never returned my call or took the time to…read moreanswer my questions. I figured he was just not the person for me, but the 2nd guy seemed to want to help me... SO I THOUGHT. I asked him to call me the next day, to answer my questions, before I decided to go with them. It was late and he needed to call the company to find something out for me, regarding a discount. He NEVER called me. That was when I decided to take my 4 potential cars to get insured elsewhere. They need better training and better customer service. I definitely will NOT refer to any of the parents who have new drivers. I am a high school student mom, we all give each other referrals. This company will get a BIG NO WAY!! I won't say the men's name, I won't be that mean. Just take your Business elsewhere.

It's just a terrible company…read more They first wanted to charge me 900, I pointed out to them that we had agreed on $ 650. I signed a contract with them. They clearly told me that the date of the next payment is 07/14. Closer to this date I wanted to pay, they tell me that my insurance has been canceled, I will have to pay another $ 250. When asked why the insurance was canceled, they said that you did not pay the next payment on 06/26. When I showed them their words that you yourself indicated the payment date to me, they stopped answering me. Ignored for 10 days or more. I wrote a complaint about them to the California Department of Insurance Fraud. In the pre-trial stage, they did not want to correct their mistake in any way. Never contact this broker!!! They only cheat. I have all the evidence of their dishonest and illegal work!

Jasen and his team have been great from the start. I was fortunate to get connected with him after…read moremoving out to Los Angeles. I knew I wanted to continue with Farmers as I have existing policies out of state and This team has been the perfect match. I was matched up with great coverage at a very reasonable cost and Jasen's team worked diligently to get me the best deal in a reasonable timeline from inquiry to covered. I had a hiccup recently in my policy that resulted in some additional costs from the original policy. I reached out to Jasen and his team to clarify the notice I received of the changes and was quick to hear back from them and had a resolution to the issue within 48 hours. Jasen and his team are very accessible no matter what your preferred method of communication is. Talk, Text, Email, or post they will be there to help meet your insurance needs or answer any questions or concerns.

I implore you not trust the 5-star reviews here. When Jasen Ha was my agent, he would often solicit…read moreme to write him positive reviews via text, email, and more. To be frank, it was the most engaged he was with me during the entire length of his representation as my agent. He was fired from Farmers and I was passed to another agent in 2023. His office operates like a scam. His assistant would answer emails on his behalf, still signed "Jasen Ha" and she was for the most part clueless and unhelpful regarding my car insurance, home insurance, etc. When I did need help due to a collision, Jasen laughed on the phone at me. Do not trust this scammer and con man. Shame on Farmers for allowing him to operate his business as long as he did. P.S. The photo shoots Jasen and his staff have taken to appear "professional" are hilarious and should tell you everything you need to know about how he conducts his business: purely for show and self promotion.

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

Our family has had StateFarm for awhile now, and they have been there to help us whenever we needed…read morethem. Lily is very responsive and stays in contact with her clients throughout the whole process, which is something I can confidently say doesn't happen with previous insurances I have had. Even when the office is busy and Lily is away, she has a small team of dedicated agents to help. Over my entire time with StateFarm, I have only had one issue where the claims department wanted to file my claim as collision instead of comprehensive. After questioning this decision, Lily and Jessica made sure to dispute my case with the claims department on my behalf. Wow. Not many agents would do that on their own accord. They then contacted me and let me know that they were able to get claims to reverse their decision based on the factual information that I gave to them after my accident. If you're in the area and looking for your new insurance/agent. Look no further.

Only Insurance company I'll EVER do business with. I have moved over 2 hours away and still…read morecontinue to receive personable service. I have everything with this location, auto and homeowners etc.... I have had interactions with the whole team and it's consistently pleasing across the team. Thank you State Farm in Baldwin Park your hard work does not go unnoticed. My family and I are grateful for all you do! Don't waste your time else where!

Patricia and her team are by far the best insurance agency I have ever had. Patricia took the time…read moreto sit down with me to understand my unique insurance need. She then made a personalized recommendation of what protection I needed. With other insurance companies when I had a need to call in I would have to go through a maze of robot prompts to get me to an agent that had no idea who I was, I had no idea who they were, and only knew me as policy number XXX. When I call Patricia and her agents a real person from her office picks up right away and recognizes me when I call. Overall Patricia is the first insurance agent where I felt she was MY agent. An agent that wasn't looking for the companies interest, but looking out for my best interest. She'll even follow up and ensure I am getting the best price and best coverage for my individual need. I don't ever see myself going to any other agent.

James answered all my questions in a professional manner. He sent my quotes via email very quickly.read more

Thank you, Vivian Ta and James Chen! I switched over my insurance plan from Mercury. I ended up…read morewith significantly better coverage for the amount I was paying at Mercury. Vivian is very insightful, helpful, and kind. James Chen is a chill and cool guy. Quick response time! I recommend Vivian and James to anyone looking for honest, personal, high-quality service. No robots here.

Irene has been my insurance agent for approximately 4 years both for auto and home. I have always…read morehad a great experience with her. Anytime I have a question she answers it immediately. She has helped me save money and has given me suggestions in regards to my auto policy and my home policy. I feel like she is truly invested in providing me with a great product and service. She takes time to explain things that I do not understand about the insurance policies.

Irene is very unhelpful when asked her for help about filing a claim. Went here and saw her talking…read moreto a friend, I asked her for help she said oh she just said I can't do it for you and went on to talk to her friend. Very unhelpful to her clients

I had an amazing experience with Patty. She found me the best rates! I was putting off switching…read moreout of overpriced insurance company, but I'm so glad I did. Patty made it so quick and easy. I'm definitely recommending freeway to my friends and family! Ask for Patty!

This review is specifically for the Freeway Insurance location in Azusa, CA 91791…read more"I am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence--is fully addressed.

Daniel and Marty are amazing !! Extremely helpful !!!…read moreBeen doing business with them for about 10 years now Won't go anywhere else

Daniel was extra helpful today when I visited. Friendly and quick with his services. Definitely…read morewould recommend coming here for your insurance needs

I had gone there to get a VIN verification for two of my trailers. Hegai was very friendly and got…read moreme in and out. their customer service was superb and they definitely saved me a trip to dmv. Ive been looking to go backl tp em because i needed some more dmv work and the location is permanetly closed. im sad

Knowledgeable and friendly staff. I was able to quote over the phone and given the option to sign…read moreelectronically or come into the office. The entire process was fast and easy on my wallet.

My agent is the best agent ever! I highly recommend Ingrid Shen from Auto insurance department. She…read moreis very professional and always responds to my calls and messages promptly. Moreover, her customer service is excellent.

Highly recommend! I truly appreciate Ms. Susan Wu. She is…read moreprofessional, patient, and incredibly knowledgeable about health insurance. She guided me through every step and made the whole process so much easier. I'm very grateful for her support and expertise!