I'm writing this review to inform the public about the bad experience I had with Brenda Miller, the…read moreowner of Avanta's Hair Restoration Clinic Salon. I have been her customer for the last two years.
Two years ago, I became a customer for Brenda, for hair replacement. When I first spoke to her on the phone, she introduced herself as "Doctor Miller." I thought it was very unusual that a person would refer to herself as a doctor, especially when she is just a hair stylist, but I went along with it, and I called her "Doctor Miller" for a short time.
Then, I eventually told her that I would prefer to call her by her first name, since I like to be informal. What kind of person wants her customers to address her as a doctor, when she is just a hair stylist? My guess is it would be a person with a serious ego problem.
In the beginning, "Doctor Miller" recommended that I change the base on my hair units. I didn't really feel good about doing that, but I went along with it. She wanted to change the base and have it come down partly where the sideburns are, and that didn't work out at all, so she finally had to replace that unit and order a brand new one.
I wasn't happy that she didn't just order the same type of hair units I had in the past, that I had gotten from a previous company, but she seemed determined to do it HER WAY. That was the problem I seemed to have with "Doctor Miller," is that she didn't seem to want to listen to me, even though I was the customer.
Something else also stood out to me: More than a year had passed since I had paid for two hair units, but "Doctor Miller" had only ordered one of them. At first, I didn't make an issue of it, but I finally mentioned it to her, and she finally ordered that second unit. I asked her to explain to me why she had not ordered the unit after a whole year had passed, but she never gave me an explanation. There is no excuse for this type of service!
In summary, regarding the hair restoration units, I wasn't happy with the service from Brenda Miller because it just seemed that she wanted to do things her way, and she didn't seem interested in what I wanted. All her years of hair cutting experience don't matter, if I am going to receive inferior service from her.