If ever a business deserved a 5-star rating, it's this one! I had a nail in my tire and it went…read moreflat. I didn't realize it, and drove on it just a mile or so before getting to a place I could put air in it. The next morning, I was trying to find a place that could come tow it or put air in so I could drive it to be fixed, since that service was covered by our insurance. I called McCall's, and the call was sent to voicemail. While I was talking with my brother about the tire over the phone, I got a call back from Bill McCall. I returned the call, and he said they could come put air in it. When Jeff arrived less than 15 minutes later, he surprised me by saying HE would take the car to the shop, leave his truck at my house, and then bring my car back when they were finished. I thought that was pretty awesome, but they topped themselves by bringing it back and saying "no charge"!They also turned the tire around, because it had a noticeable mark on the tire from where I drove it flat. I was blown away!! Where on earth do you get that kind of service these days? So glad I went with a local company. They've been in the same spot for so long, they have to be doing things right or the business wouldn't have lasted. I've already told a few people about the experience, and everyone has said they were impressed and would not hesitate to go there for service in the future. THANK YOU, McCall's Auto Service! See you next time I need service.

The most honest people you will ever meet. I've been trusting them with my vehicles for years!! I…read morehad my Jeep at the dealership to fix a warranty issue and they told me I needed front and back brakes for $783. I told them not to do it and I took it to Mcalls. They took all the tires off and called me back to look at them and said they looked brand new and I didn't need them. They put it back together and said no charge. They are amazing!!

I am so thankful for Bill Harris Dealerships and Nate Bowles (finance manager) and Connor McFadden…read more(the person who sold me my Buick a couple of years ago). It didn't matter that I've managed an $80 million budget, the prospect of navigating the process for GAP insurance on a totaled car (while trying to move states, etc.) nearly brought me to tears. They took care of the paperwork -and me - with such grace and kindness. This is why I came back to them even when living in NJ to buy the Buick in the first place. Thank you!!!!!!!!

I came in looking at New Trucks. Zack, was amazing to start with, then the Sales Manager came out…read more He completely over rode Zack, would not listen to what I wanted. Just kept pushing. If I had to base my opinion on the Sales Manager, I would not go back. I am basing my opinion on Zack instead and will return to buy a vehicle from him.

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6…read moremonths GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars ant more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICEd, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.

Wonderful family run business. So glad to find a trusted, local auto shop. They took very good care…read moreof my car!

We wish we could reach everyone who needed their car for work and travels to tell them how much…read morethey do not have to worry when the Easterling Bros maintain their vehicle. My car isn't new and has a good amount of miles but it feels new. The Easterling Bros maintain my car and i worry about nothing. We just took a 1600 mile round trip with no issues at all in my older vehicle. Next month i will get new tires from them and aside from general maintenance including oil change, i have a "like new" car. Making an appointment is super easy. The prices are great and visiting them feels like visiting family. They did a great job inspecting the car for our trip. I wish i could put ten stars up there. They deserve all of them.

I have been roadsided for 3 weeks now with my car sitting in my driveway I have been trying to…read morefigure out what's wrong I contacted these mechanics they keep stringing me along saying oh I'll come out this day no now it's going to be another day and for over a week now been trying to get someone out here to look at my car and these people have ignored me I would call any other mobile mechanic in the area these guys will leave you stranded

Did a great Job and was responsive in clarity of my diagnosis. Also he Completed the job in an…read moreadequate time frame and got me back on the road.

I had no heat in my car.. called R&R they got my car in quick and found out my heating core went…read more They were fast and had my car back on the road in no time I would definitely recommend them to anyone who needs repairs. They are friendly and talk to there customers. Great job

This is my "go to" shop for all our auto repairs and vehicle maintenance. We were lucky to find…read morethis place several years back. The owner, Dave, is an honest, hard working guy. He and his crew are reliable, fairly priced and personable. You are greeted by Mark or Dave when calling or stopping in. Whether you need a simple oil change or a full overhaul, this is the place for you.

Fast affordable and reliable. My go to place. I will return when the time comes. They have saved me…read moreallot of $$

They are very good people work with and good service and good prices in town. book you with within…read morecouple days. thank you very much

It was time for our vehicle's tire rotation and oil (full synthetic) change. I did an internet…read moresearch for a location offering those services in Ashland. Smetz's Tire came up and I gave them a call and was informed that early afternoons would be the best time of day for walk ins. That turned out to accurate info, as the work on our vehicle was able to done right away -- Not having to wait was much appreciated, BUT, what really impressed me was that the "reminder" sticker placed on my front window, once the work was completed, indicated the next recommended oil change was listed at a 7500 mile interval. That is the number that our car manufacturer recommends, but my previous quick oil change location had always recommended it be changed at 3500 miles. I raised concerns about that number with employees of that establishment, but was given some B.S. corporate answer -- So if you are looking for GREAT and honest car service, I suggest you check out Smet'z, in Ashland (OH).

An hour into my 3 hour drive, I stopped for a second time to fill my deflating tire and searched…read morefor a tire store nearby. My GPS led me to Smetz. Eric Dull quickly assisted me, got to the problem and I had two new tires and was on my way before I ever imagined. Just wanted to thank him and Smetz for an easy experience. And for helping me get home to my family safely.