they let us make an appointment to see a car that was already sold before we got here…read more never disclosed that it was sold until we got here. drove AN HOUR for a car that was supposed to be here then the person who was supposed to show us the car hid from us. sent us a message an hour before we left to go telling us who to ask for. pathetic establishment and terrible customer service.

Took my car in it took them a week to fix it for a bolt. They are ok besides that they are slow.read more

Drove down from Logan to try and buy a car. Wanted to make a cash sale with no trade in and was…read moretold they would even come down a dime on the vehicle we were interested in. Look up the same vehicle on Kelley Blue Book and they are $1,300 over the high book retail number for this used car. Lady tried to tell us they paid the middle number of the retail value and it was worth thousands more than their selling price. Love it when people try to convince the buyer that they are not making any money on a sale. Must be free to have those kinds of facilities if that was the case.

Lot's of hidden fee, they really scam the college kids. paid $905 for front brakes and rotors. DO…read moreNOT GO THERE!

Service Dept has been very friendly, on point, and accurate. This is the key concern for customers…read moreand their bottom line. ACCURATE diagnosis and less money spent.

I purchased a new Hyundai from Don Wood Automotive, and unfortunately, my experience has been…read moreextremely disappointing. From the beginning, I clearly explained exactly what I wanted in a vehicle, and the salesperson even wrote down the specific feature that was most important to me. I was repeatedly assured that the vehicle included that feature, only to later discover that it does not. Since then, I have felt ignored and dismissed. The general manager told me he was considering either refunding my money or finding a solution to address the issue, which gave me hope that the situation would be resolved fairly. However, after leading me to believe progress was being made for two weeks, I have now gone another two weeks without any communication at all. I am left with a brand-new $35,000 vehicle that I regret purchasing and rarely drive because I am so unhappy with it. More than anything, I feel misled and taken advantage of throughout this process. As an older woman shopping alone, I cannot help but feel that I was not treated honestly or respectfully. I was taken advantage of. I would strongly encourage anyone considering purchasing from this dealership to proceed with caution and explore other options before making a decision.

Cody Is absolutely amazing! He goes above and beyond to make sure you're happy and you get what you…read morewant! Amazing customer service he's just all around wonderful highly recommend you go see him! Pete does whatever it takes to get you approved in a timely manner! By far the best in town if you want to feel like your more than just a car sale i HIGHLY recommend going and seeing Cody & Pete at Athens Ford Location Where they make the impossible possible

I bought a used 2017 Ford Focus from Don Wood Ford in Athens OH on 07-28-25. They convinced me to…read moretake the extended warranty insurance since the car was an older model. Now in November, just 4 months later, I'm having transmission problems and the part needed is not covered by the warranty insurance they sold me. I've talked with my salesman Cody, and I've also talked with Pete and Zach Delaney, and they promised to check on our extended warranty and call me back, but they NEVER do. And now I keep leaving messages and no one is returning my calls. When I finally got in touch with Zach, he told us there was nothing he could do. So I would advise anyone looking for a used car to NOT buy from Don Wood since their cars are obviously pieces of junk and they don't have any kind of customer service at all. Also definitely don't buy their extended warranty. It's a scam and not worth the paper it's printed on.

They're either lying to me or are trying to sell you a lemon…read more Steve, the owner, told me that my car needed the engine replaced since the head gasket had cracked and oil leaked to the engine. He gave me a quote of $3,000+ to replace the engine. However, he recommended that I junk the car. He said he'd give me $350 for it and would haul it to the junk yard. I agreed, thinking the car wasn't worth another few thousand dollars since I had already put in over $1,000 at his shop. That was a few months ago. Today I drove by and saw the same car for sale. I stopped in and asked him how much he wanted for it. He told me, "Whatever I can get." The point of the story is that this guy either lied to me or he's trying to sell a hunk of junk. Steve and his shop are not trustworthy. Avoid them.

Steve has taken care of my cars for 20 years! 80% of the time it's a small thing and he doesn't…read morecharge me. It feels like having a friend in the business! It's incredible piece of mind to trust the one who takes care of your car. Steve is always relaxed and pleasant!

They got one star only because 0 is not an optio. ive never been treated so rudely in my life what…read morebusiness person answers the phone with call back in ten minutes I'm on the other line and very rude then sent me a messege saying I was the rude one because I called 2 times in a row and they didn't need my buisness want it They obviously think they're the only car lot around I would love to put the message he sent me on messenger on here but won't let me. This is the second time I have had problems with this establishment. Top it off guy still won't tell me his name. Oddly enough though he had time to go on their page and erase my review, quite alright cant erase it off my page, nor the fact that I work in public and probably talk to at least 25-50 people a day

My wife and I purchased a 2006 PT Cruiser with 19621 miles, We towed the car back to WV. The next…read moreday, we dropped the top and decided to go for a ride. After less than 6 miles, the check engine light came on and the front of the car shook violently. I called the dealer and was told since I live 100 miles away, to take the car to a local repair shop and get the car fixed. The repair shop replace the oil pressure and power steering pressure sensors to clear the engine light. They also replace the left front brake caliper. I sent a copy of the bill along with a letter to the dealer, believing they would pickup the tab, or at minimum go 50/50. After a month, I called the dealer only to find out that I was stuck with the repair bill, since they had only made $1200 dollars on the deal, ($500 went to a lot fund and the salesman was paid commission on the remaining $700). They wouldn't even stand behind the warranty statement on the final sales document about taking care of the warranty on the oil pressure sensor, a problem that they supposedly repaired at time of buying the car. My wife an I are retired living on a small fixed income and $286 is a lot of money to us.

I had my oil change here yesterday. The girl in the front was super friendly and nice. And they did…read morepretty good job. Will come again.

THIS IS A WARNING. went for an "appointment" at 12 for an inspection and my car didn't get into the…read moregarage until 3+ hours after. They told me it would take about an hour so I just stayed and got some food. This was some of the worst service I've had and they didn't say anything to me the entire time, or update me.thy serviced walk ins before an appointment. DONT WASTE UR TIME OR MONEY HERE