Contrary to the other reviews left for this dealership, I had no trouble. We did all the…read morenegotiations over the phone which actually was much faster than I expected. Once we found a price we could both agree on I was emailed to offer right away. Drove down for an inspection and test drive and the truck was waiting for me. Had my mechanic look over it as a second set of eyes. Drove it down the road test all of the accessories and all were good. Went back inside waited about 15 minutes then met with the financing goddess. That was a quick meeting since I had my own bank financing. Closed the deal and now I'm waiting for my bank to fund the loan. They're detailing it now as I sit at home waiting for an email to confirm the dealer go their money. In this case the dealer made some money on the trade in and I got a good deal. BTW my sales guy Dylan Gleason got me taken care of right away when I got to the dealership.

My 76 & 81 year old parents went there on March 3, 2026, to purchase a vehicle after wrecking their…read moreprevious one. This being said after I found out and was able to look at their paperwork, the amount of extended warranty crap they added knowing my elderly parents clearly didn't understand all of it till I sat down with them and explained they had thousands of shit they did not need. I was told they explained to them the day they purchased.. I know how salesmen are; I'm sure it was explained in a way so they would just sign the paperwork and not question it. My mother and I made a trip over there and met with their salesman Thomas. Was told only certain warrantys could be canceled. Like who TF need Keyfob insurance??? I have never lost a keyfob or key in my 47 years of life!! That being said we were told 6-8 weeks by Thomas the refund would hit their loan account for the difference (we done this within less than a week of the purchase). Today 7/28/26 I called and Thomas informed me that the cancelation request had never been submitted till TODAY! The guy I had spoken with earlier that day acted weird because they couldn't find any paperwork pertaining to my parents & cancellation. Thank GOD I have a copy of all the things. I asked about being compensated for the extra interest they were having to pay for May, June, July and fixing to be August payments. My parents have plans to refinance at a much better interest rate at their Credit Union that the salesman/finance guy Thomas told me that there was no way we were going to get the rate I had quoted. Yes, Sir they are!!! Mind your business.. they are just pissed off because they aren't going to lose the loan. The are an absolute horrible dealership and I know we aren't the only customers that have been lied to and screwed over. SETH WADLEY OF ADA ARE CROOKS!

very disappointed with the service here at this dealership. brought my vehicle in for a repair that…read morewas covered under warranty, that I knew for a fact was and was made to feel wrong and uneducated to try to get more money out of me. the service man Chris, also kept telling me my vehicle was way worse off then what it actually was, to try to get more money out of me. Then magically when my husband walks in, the whole story changes, no papers need signed, no money up front, and my warranty is valid all of a sudden. What a joke. when I come to pick up my vehicle, the girl inside has her feet in her chair scrolling on her phone and giving customers walking in dirty looks?? very unprofessional.

Very poor customer service on recall. I did the recall in 2019 for the drag link nuts coming loose…read more Their fix was to just weld the nuts. After asking how I would do an alignment in the future, they told me to just bring it back and they would replace the drag link with a new part. Last weekend, I had to do some work on the front end and required an alignment. After going back and forth between the dealership and mopar, turns out they lied to me and had no intention of doing the fix correctly. Now they tell me the recall has expired and the $1100 repair is all on me. I had planned on trading my ram in on a new 3500 in the near future but because of their basically telling me not my problem, fix it yourself after telling me they would the first time, they are losing a life long ram customer. I will be buying a new ford or Chevy instead. It's a shame, I had already gone on the ram truck builder website and picked all the options I wanted too. Their customer service has just cost them another customer.

After having a harrowing experience with Red River Nissian in Ardmore where I had purchased my 24…read morerogue , paid cash and drove off the show room floor Nissian corporate advised I change dealerships. Ada nissian has been a breath of fresh air , excellent service, fixed any issue I was having and more importantly went above and beyond in making sure I had transportation until the problem was fixed.

i moved to Ada ok from California, I brought my car to the dealership on Saturday to schedule…read moreservice, the adviser greeted me with distain, I asked to have my belts abd hoses checked due to the severe heat that has consumed Oklahoma lately, she never gave me the courtesy of having a qualified technician look at my car just picked up the hood for all of two my minutes If that, slammed the hood and said I was fine, when I tried to schedule service she quoted me a bunch of prices as if to discourage me from having work done, never confirmed a time a date or any recognition that I was even there, just made sure I knew my way out, then she disappeared, if this is the quality of work given to customers, what can be said for what workmanship is given to your vehickle.

I chose to order my new car from Service Automall. They have been very good to me. They gave me a…read moregreat price and I shopped around a lot!! They sat me down at their computer to look over their shoulder when placing my order to insure I got every option I wanted. When my new car was dielivered, it had a bad speaker from the factory. Their Service Department went above and beyond treating me with courtesy and providing me the use of a loaner car while mine was in for warranty work. The speaker problem was difficult to diagnose. They worked closely with GM engineers and found and fixed the problem. If you live anywhere near Ada, please give these guys a chance. They gave me a very competitive price and provided me with friendly home-town service after the sale.

We when hear looking to buy and the sales person was a hard head he wanted to sale us something he…read morewanted to sale! not something we wanted to buy! we walked out!!! with him stell trying to sale us that car( what part of No did he not understand?)

My comment is about the pretentious salesman who made judgements on my son while he was there…read moregetting his work van worked on. Seriously it must be a true blessing to work around someone who thinks he's so great. Seriously assuming he lives in a van making ignorant statements by the way someone looks. Sadly you've proven where judgment should be held.... By a persons actions. What an aZz!

I have had more than 1 terrible experience with the service department. The most recent was I took…read moremy car in for an oil change and to have fluids checked. The next morning there was, what appeared to be a few drops of oil on the ground so I took it back to ensure the oil filter and plug were tight enough. I also noticed that the automatic steering was making noise and asked them to check it out. Was told that they put some more oil in it and checked the steering fluid and everything was good. Steering still made noise and was hard to steer, took it to Hilltop Dodge and they immediately said that a steering fluid hose was damaged. I have paid for oil changes to include tire rotations and fluid checks. It is obvious that the tires were never rotated. The dust on the tire was not even disturbed. No finger prints on the tire rims at all. This happened more than once. They are very nice when you call and ask about the work, question what was done or even complain but its the same old run around every single time. "So sorry!" but still the same subpar work. The people in the service office at Ford are nice enough but their mechanics are terrible. DO NOT USE!!!!

I wish I could post a more positive review and update on the seatbelts in the 9 passenger van…read more However, after having our vehicle for 3 weeks when originally said they needed it for one week to fix, we went to pick it up this evening. I asked salesman before taking off for the 1.5 hour long drive one way, if he had seen the install job. He assured me he had inspected the job. Upon arrival only one seat belt was fixed correctly. So the van is still unusable at the dealership over an hour away.

We purchased a 9 passenger van. They sold it without 3 of the seatbelts in working order! We have…read moretried for two days to contact salesman and manger with no luck. No less than 5 calls and left message for manager to call and hasn't done it. Really poor customer service. Will never buy a car here again.

Place has no commutation skills. They are liars and racist. They take advantage of the poor…read more Knowing they need a car. You charge 800 monthly for cars 30 years old. Then the cars are no-good. My father had to wait 2 months to get another car back after all of us fussing. They lied everyday bout this old car. Then come up with an older car. Windows don't roll up. So they got to pay for another 500 tag. And insurance higher. BTW. My dad is on ssi. He's a veteran and on dialysis. So a car is needed. He paid even when he didn't have a car. But hey they need their money. Companies do the poor wrong. If ur black. It's wost. This place is terrible.

Would love to give Sam props, I needed a car knew what I wanted didn't want no hope and Sam gave me…read moreexactly what I wanted. Can't wait to get my next car here!

BE WARNED!!! They sold me a truck that had a new fender put…read moreon it. 3 months later, the paint is coming off the fender because it was a cheap knock-off paint job. Go to them today and they say there is nothing they can do, wouldn't even help find who painted it. Act like your best friend and buddy tell they have you out the door. AND good luck trying to get the manager on the phone. Almost wish they would just buy the truck back now.

We had a great experience working with Erik (Sales) and Christopher (Finance) from the beginning…read moretill the end. They were friendly, knowledgeable, and made the entire process of buying our new Tundra TRD Pro a smooth and hassle-free experience. They kept us informed every step of the way, answered all questions promptly, and handled everything with professionalism. We truly appreciate their dedication to making the purchase as easy as possible. Highly recommend working with Erik and Christopher at Seth Wadley Ford of ADA if you're buying or selling a car! Thank You, Manu, Stephy & lil Caleb

Made an appointment to see a vehicle, on the day of the appointment, the general manager texted to…read moreconfirm the appointment before 10 am. The appointment was at 3:30. We were able to come earlier, let them know, and arrived at 11 to find that the vehicle we were to look at had sold - YESTERDAY. Driving an hour for an appointment to see NOTHING is beyond ridiculous and that type of customer service is appalling.