Poor communication while vehicle was getting fixed took almost 10 days. 2 major issues on our dodge durango we purchased only 4 years ago. Will not be purchasing a dodge again. read more

We have a new 2025 Dodge Ram 1500 Longhorn. We received a notice that it had a recall and we needed to take it in for service. So we made an appt and took it to Larry H. Miller in Avondale. We were very impressed with the Service Dept and the fact that we got a free car rental for two days. The truck was returned to us in perfect condition. There was no charge to fix the recall which turned out to be a hose that needed to be replaced. They have free snacks and TV screens that you can also enjoy while you wait. Not all service departments offer this! read more

We bought our 2026 Dodge Ram Rebel 2500 Diesel in December from Larry Miller Doge Avondale. We have a dent that was there when we purchased the truck, to have them fix it. Neither Sales nor Service have gotten back with us after several calls and in person visits. 2 months ago we received a recall notice for the Trailer Tow Module is out, and we bought this truck to pull a 5th wheel and we CANNOT PULL WITH THIS TRUCK. We've called and visited several times about the recall, and still have no response...and no one gets back with us. WE HAVE TO HAVE THIS FIXED so we can use the truck for what we purchased it for. NO ONE, sales or service, will get back with us. I plan on placing this review everywhere I can until we get a response. Charles Tice 623.680.1295 read more

Worst dealership in town! My truck has been in the shop for 3-4months! They don't have a ETA of when my parts will come in. And don't think to try to call them! They will tell you they will take a message and call back and never call back. They even gave me the warranty company to call for them to see if I can get the part shipped instead of them doing it. While my truck has been their for 3-4 months their are a couple recalls on it that they could have started working on and yet they told me let's wait til the warranty parts come in before we worry about anything else. Been the worst experience with them all together!!!! only way to every get ahold of them is to show up in person for them to be mad that you came in to check on the detail of what's going on. read more

Terrible service brought my car in and they said 3 to 5 days 12 days later in the car hasn't moved from its parking spot according to the cars app. when I would talk to them, they acted like oh we were working on it. Every phone call was an excuse I promise not kept on every messaged left was never answered. Wouldn't buy a car here will never go here for service. I drive 100 miles out of my way to avoid this place. read more

The service department is awful. They contacted me to schedule my truck for a recall service and I showed up for the appointment. I had to wait in my truck for almost an hour only to find out, they should not have scheduled me because they don't have the part. And then told me I should call them every month to check on the status. I am STILL waiting to hear from a manager. How about not schedule someone if the part isn't in?!?! And how about YOU call me when it's finally in to schedule?!?! I asked for a call from a manager and instead the salesman who sold me the truck called. I don't have an issue with sales. The service department is the problem. read more

The service department is questionable at best and here is why I say that. My dad had an oil change appointment that took over 5 hours to complete, and he had an appointment mind you. I will say in the end they didn't charge for the oil change however this second incident didn't help. I decided to give them another chance and took my truck in for an oil change, tire rotation and some warranty work. At drop off they said they needed it all weekend which wasn't a problem considering the warranty work was time consuming. I have been burned before by dealerships, so I marked my oil filter and tires. Sure enough at pickup they still hadn't done the oil change after having it all weekend, so I wait and wait. Finally, service rep says they are done and goes over the services that I requested. I get my truck and shortly after I noticed they didn't rotate my tires so back to the dealership I went which at this point was closing. I told the service rep who asked if i was sure they didn't rotate them and i told him how I now check the work because I have been charged for services that were not completed in the past. The rep calls the tech who admitted to not rotating the tires because "they looked even". WTF, are you kidding me. The rep then asked if I wanted them rotated which of course I did because I paid for it. They did the rotation and the service tech had the gall to tell me he had to stay late because of my truck. My response was that I was supposed to be gone by now as we'll. I will now have to drive farther for services because this dealership has lost my trust and doesn't deserve yours. UPDATE---still a complete failure as a service department. My dad thought he would try them again against my recommendation. He went for a simple oil change again. He gets home and notices an oil leak. He crawls under his truck and finds the filter wasn't even tightened as he was able to spin it with his hand. Again, they don't deserve your trust!!! read more

I took my vehicle for repairs not only did they put a big dent in my Durango but the repair almost caught my car on fire and of course they didn't take responsibility for there sloppy repair they had no empathy when I told them my kids were in the vehicle when the part they replaced just about caught fire! Horrible experience never again will I trust this service center!!! read more

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If you are looking to service your vehicle at this dealership drive as fast as you can to another one. Very poor communication with customer. It appears that they do not even communicate amongst themselves (parts, service rep and technician). Had my 2025RAM Rebel in 3 times for a recall and broken driver seat adjustment lever. After numerous run arounds and inconvenience, they couldn't find the problem or a replacement part promised for the 3rd visit not showing up during my appointment. The problem still exists after the initial recall install. They wanted me to bring it again for the 4th time. Sorry but I will find another dealership to address the recall problem. read more

I bought my Dodge Charger from this dealership new in 2021. This service department is the only place that's ever serviced my vehicle. I've never had any problems with the service department. I'm only giving 3 stars because yesterday (5/12/26) i called to ask about adding an additional service to my already scheduled appointment on Saturday. No one ever called me back. read more

Larry H Miller Ram Dealership runs a website called MoparWholesaleParts. I recently ordered some floor mats for my Ram 1500 Crew Cab from their website. They sent me the wrong color. I tried to call and no one ever answered. I left voicemails and no one ever returned them. I sent emails and got one response asking for my VIN, which I provided, then never heard back. Their website purposely makes it impossible to get any customer service or return ANYTHING because no one ever answers or responds. If they run their website this poorly, I can only imagine how shady the Larry H Miller Dealership is. I would never recommend the dealerships' MoparWholesaleParts website to anyone. Just shady! read more

4 hours for a oil change. was told 1.5 when I arrived and told advisor Garry that I would be staying. 2 hours go by and Garry advising me 45 more minutes. another 2 hours go by. insane. will not be returning here. other advisors where constantly checking in on customers waiting, Garry could not care less about his. read more

This was the worst service ever from a dealership. Do not come here! Took my car in for an oil change. No updates on the car. No quotes that my front brakes need to be replaced. Did not tell me my headlight bulb was out. Waited 30 minutes for someone to close my ticket, while other service writers were just sitting around. Extremely poor customer service! read more

I dropped off my vehicle on Saturday, March 28 for an oil change. I picked up the vehicle on Monday, March 30,2026. I drove vehicle for 15-20 minutes when I noticed smoke coming from exhaust as well as the engine bay. I pulled over, turned off engine, inspected oil dipstick and noticed no oil on dipstick. Vehicle check engine light as well as low oil pressure light were both present on dash. Vehicle was towed back to the dealership for inspection. On Tuesday, March 31, 2026 I was informed vehicle was diagnosed with a double gasket oil filter. I requested a compression test on engine as well as a borescope inspection and was denied both. Mechanic claimed oil had no metal shaving so further testing was not necessary as engine was not damaged. Avondale dodge has been the only shop to work on vehicle since I received it back in 2021. If I could give zero stars, I would. The way the situation was handled was poor. read more

My car was at the dealership for a total of 5 weeks due to a noise the rear end was making. They couldn't "figure it out" but said I needed drive shaft replaced because that's the noise they were hearing . Noise wasn't fixed. Then they said it was probably lower control arm (even though bushing was barley torn) so I picked car up. Took it to a different shop & within 2 hours they found the noise. This is CRAZY. Not only was my car there for over a month, but for a DEALERSHIP not to be able to figure a noise out with THEIR cars in CRAZY. Service advisor was good (not his fault) but techs & foreman's need more training read more

Yes, this dealership really is that bad. We all know folks are more inclined to leave a negative review rather than a good one, but hear me out. I brought my Scatpack in last weekend for an alignment, where this all begins. I show up, walk into the Service Department to 3 advisors on their computers - no greeting, no acknowledgment, not even eye contact. I walk up to a shortstack named J.R. Rodriguez who looks like they don't want to be there any more than I don't, and I have to greet this guy 4 times before he acknowledges my presence and says good morning. Boy then asks for my name 3 times, my appointment time. - all while he's on his iPad. This information is infront of you, Goofy. It's 9:00 AM, I'm here for my appointment, probably the name that's next to 9:00 AM on the iPad you're staring at. Use your eyes and brain. Then he indicates my cars oil change will be done soon - what? The car doesn't even need an oil change and I never mentioned or selected anything relevant to an oil change. Fast forward, I pickup my car and there's still an alignment issue - go figure. Avoid short stack advisor J.R. Rodriguez if you actually want services performed on your vehicle. I call the next day for an appointment for a week out. Fast forward to today, I receive a text that my 7:40 AM Appointment will have to be cancelled because "neither the advisor, nor the advisor you worked with are working tomorrow" - so it takes you a week to figure scheduling info out? Or you're telling me you only have 1 advisor and 1 technician for an entire dealership? Whichever, BS. Place is run down, service center is a 6x6 cube in the middle of the service garage, you walk in and get ignored, paid for services that weren't performed. Avoid like the plague, you deserve better. Peoria Dodge or Surprise Dodge will take care of you; especially when you pour $40k into a Scatpack. read more

Larry H Miller Dodge Ram - Auto Repair Near Me - Avondale, Arizona

Well, everything was going very good with Angela, right before signing the contract with the finance person, i asked Mario if i can take the flood light off my truck so i can install it on my new dodge ram, and he told me that if i was gonna do that, he was gonna cancel the deal, and he did cancel the deal, very disappointed because we spent 4 to 5 hours at the dealership for nothing, the next day i received calls from everybody asking me what has happened, i explain what happened and according to many of them, Mario said i wanted to take the tires off, the lift kit off, suspension off which that is very stupid of him, i went back the following day because they said everything was ready to just sign the contract and leave with the new truck, but since Mario canceled the whole deal, they had to start over again, i left with the new truck while they get me approved, but since we were gonna go out of the country for thanksgiving, we went back to droo off the truck and they weren't very happybwith that but i did not wanna risk it, today is monday and i have not heard anything back from anybody , REALLY BAD EXPERIENCE BUT I WENT TO BILL LUKE DODGE RAM AND THEY HAVE MUCH BETTER SERVICE AND LOWER PRICES read more

I took my 2022 Ram pickup in for an oil change and tire rotation 2 weeks ago. I was incorrectly told that I needed a new cabin filter and engine air filter, however they were going to charge me approx $99 for each filter. Knowing you can purchase both for 25 bucks, that's what I did. When I replaced the cabin filter I found that they had not replaced the cabin filter cap and put the old filter in upside down. After fixing the issues they caused I walked around the truck and noticed the tire rotation was never done. When I contacted the service dept. I was told to bring it back the next day so the rotation could be done. I took the truck back the next day and the rotation was complete. When driving home I heard a strange noise. When I got home I found they had stripped on my wheel caps one bolt was stripped and another was completely missing. See the pics. I called and was asked to send pictures. I never got a call back but after a second correct email I was told they have a bolt that's not the same but it would work! I will never go back to Larry miller Dodge/Ram ever again. read more

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my brand new car that i got last month is already leaking and having problems, when i contacted the manager he straight up said there's nothing he can do ,When i tried to speak to the owner he ignored my situation there was nothing he can do apparently, i had to express my concerns to the service manager and thankfully he helping me so far. DONT BUY CARS FROM HERE this is my second vehicle from them, they don't properly inspect used vehicles as they should! 2023 dodge durango 30k miles motor mounts already gone, vehicle leaking, i just got the car 3 weeks ago.. do your research these people get you into a car and dont care anything about the vehicle. the ONLY helpful person throughout this whole experience was the Service manager. read more

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Horrible service, not responsive and never on date scheduled for pickup. I had a very hard time reaching Jorge and was never able to speak to him even when told by people that he was in his office. I dropped my car off on a Monday and got told I was supposed to receive the car in 3-5 days, I never got a call back until the next week on Monday I got told I had to pay more for another part which I was fine with and he told me the car would be done either the same day or the next day being the latest, I never got called until Thursday even after trying to get a hold of Jorge and leaving him voice messages, I picked up the car and the reason I took it in for is still being a problem. Mad is an understatement for what I feel right now knowing I'm paying more for service that is supposed to be good coming from a dealership. read more

I called from out of town, two months in advance to schedule a service appointment for a recall. as soon as I talked to the First Lady on the phone, I could tell there was a negative feeling about her attitude. I then talked to the service manager about it. he apologized, and set me up with an appointment. we had a long discussion about my experience and what I thought about their customer service. when I got to my appointment, I spoke with my " advisor" who quickly showed me he was stricken by the " Can't Do" culture cancer I experienced on the phone. I am glad I don't live here and am forced to do business with these jokers. the whole damn service department needs retrained and culture changed. it an embarrassment to Dodge/Ram! read more

Owned a dodge for 9 years and this is the only service dept. where I can walk into and not be asked by anyone if I needed help. Especially by Devon (short blk dude in corner) I stood in the middle of the area for atleast 10min and he couldn't even be bothered to ask if I need help, or that somebody will be with me shortly. Luckily another service rep came in and saw I was waiting. read more

On this visit I brought my car to their service department so they could look over and fix some issues my car was having. I had tried many other dealerships but they were booked out at least for the next couple of weeks. So I called their service department and they were able to see my car the same week I called! On arrival we were greeted and went over concerns and they were able to pull up my information and vehicles warranty, which thankfully after they inspected my car everything was covered under warranty. They were quick to fix the issues and I received my car the next day. I was surprised that it was washed and cleaned! I was not expecting that but it definitely made my day! The staff was so friendly and helpful and they were able to fix all the concerns I had on my car so I'll definitely be back in the future when I need their service department. read more

Do not trust the dealership They're grimy thefts don't service vehicles all the workers are lazy as sales person even admitted they don't do shit ! Vehicles break down read more

Valen verga me dieron la parte equivocada 3 veces y ni enseñándoles fotos y videos me pudieron dar lo que necesitaba. Me dijeron que era una pieza after market cuando el carro es stock, pésimo servicio read more

The customer service is terrible. I signed up for an oil change special on there website and when I got to the dealership they refused to honor the special. Horrible business. I will never return. Especially the service rep. named Devon, he is a horrible representative of this company and Ram. read more

This place is a shit show ,at best , over 4 hours to get oil change and key fob ( which i had already ordered and they received it ) my service advisor said " we don't have a tech waiting for you " WTF ?? I do not recommend this place for anything. read more

Highly committed, knowledgeable, experienced, integrity of high standards in every possible category As well as professional demeanor, remarkably astute, keenly perceptive and discerning, characteristics of integrity, high regards to details, proactive in thought process to achieve and resolve. In acknowledgment of consideration and impeccable support to serve,Derrick Parra is a service advisor at Larry H Miller Dodge Ram and Avondale. I recently purchased a 2023 Dodge Durango GT and was very impressed with Derrick's auto technical knowledge and experience as he explained features and the inner workings of this newer vehicle, which I have purchased. Derrick reflected in character a tenacious perceptional view in applying his experience to assist in any scenario; highly skilled in public relations and diversity to communicate with patrons from various areas of community, cultural society. Most definitely an asset to any company as He incites team camaraderie and support, strong interactive relationships to surpass service standards in benefiting all parties ;the companies departments to happy customers. Derek Parra creates a win-win outcomes. read more

Francisco in the service department was great. He was really friendly and has great customer service. I had a couple of maintenance services completed to my truck and I did not have to wait that long for them to complete. read more

Customer service is non existent donny Gonzalez is incompetent. Lies and giggles on the phone call. Simply asked how long for a diagnosis... his reply I DONT KNOW I HAVE CARS STILL HERE FROM THE MIDDLE OF APRIL... he was not professional at all. The car has been there 8 days. This has not been a pleasant experience . read more

Service is the worst. 2 weeks for one part they claim was in stock. Robert the service writer practices work avoidance and never returns calls. read more

LHM dodge has my truck for over 2 weeks...still not completed. Service dept is so far behind that it was over a week before they scheduled diagnostic work...worst service department of all time read more

John Pacheco was an absolute gentleman. He took care of my wife and I with ease. He explained everything thorough and broke everything down for us. 10/10 highly recommende, ask for John! read more

We have been waiting for 2 exhaust manifolds since July 2023. Here we are in March of 2024, no update, no answer, no response and every month we call to get an update, with no response! Please we have lef messages and no call back. If your waiting for our warranty to expire then just say it! read more

Ok so I got my truck on a different dealership because for some reason was 10k cheaper than at this location, but I took it here for its first oil change since they are close from my home, I made an appointment and left my truck there, the guy who assisted me called to confirm that it will be done within 20-30 mins and will call me back, we'll that never happened. So I went straight to the dealership and they were closed for the day. I had to wake up early the next morning pausing a lot of my plans. The guy who gave me my truck back and charged for the service was all business and no cust service experience at all. Honestly the least they could do it give a discount for the inconvenience but no. read more

If I could give a zero I would.These folks are adding $10k additional markup on top of loading up with after market crap. Screw them as Earnhardt is not adding mark up. Miller deserves all of its bad reviews they have received read more

I guess I should have expected horrible service after reading the reviews and 2 1/2 stars on Yelp .... (BTW the 1-800 # on Yelp is not right) I waited 2 weeks for a service appointment to fix my Truck Mirror. They kept my truck overnight because they had to order the part and apparently when it arrived it was broken - "Doubtful" My service advise Donnie told my wife and I that he was reordering a new mirror and would arrive some time that next week and would call us when it arrived to schedule the install. 2 weeks later no call from Donnie and when I called to inquire, he lied and said that we were to bring it back that following Monday - Hmmmm Without an appointment and without confirmation the reorder part had arrived. No that is not honest and you are not taking responsibility for your mistake. I assume you were busy and forgot - Nope Donnie stuck to his story and blamed my wife and I stated we heard wrong.... We did not. I'll wait for the Service Manager's response and invite that person to review our service order history of that part and suspect: * It never came in broken * The was never ordered * They were too busy to fix my truck I hope the owner reads these reviews because this service dept. is going to eventually hurt their business - Huge indicator = 2 1/2 Stars. Honesty Is The Best Policy read more

Let's talk integrity and customer service.. I know times are crazy and it's a seller market but I don't think an organization should ever lose touch with those two core values. I had chosen a specific vehicle that I had wanted to purchase and did a credit application online for them to pull my credit, and while in the middle negotiating the price of the vehicle and my trade in value, the sales manager decides to sell this vehicle right under my nose, MINUTES after I ran my credit with their organization. The only reasoning they wanted to give me was, because we had not locked in the price, and accepting their terms they decided to sell the vehicle to someone else. I think this speaks to this dealership's values and their commitment to customer loyalty. I have never had such a horrible experience. I allowed them to run my credit to show my commitment to making a purchase that day. I shall not name the sales manager and associate, but would like to share my experience as a consumer and someone who works in the customer service industry that upper management should emphasize on those areas. read more

Very poor customer service, Donny Gonzales was rude and unresponsive, I will never bring my vehicle to any Larry H Miller businesses ever again. DO NOT USE SERVICE DEPARTMENT AT THIS FACILITY! It took 2 weeks for diagnosis and 4 days to order parts and repair. Why did it take 2 weeks just to look at the vehicle? read more

If I could give it a 0 I would. Service advisor Jorge clearly hates his job and it's clear with how he communicates. Seem likely this facility really needs retraining with how to communicate effectively and professionalism. For one doesn't update when the car was diagnosed and leaves me waiting and as I ask for a repair time again leaves me waiting. I'd choose someone else if I were you. read more