Absolutely love Dr.O'Neils Rheumatology wellness office. Dr.O'Neil, her PA, nurses & staff take…read moresuch great care of their patients! I personally like the feel of a women empowered medical office. They truly want to get to know you and your medical history! They won't stop til they have answers and your input! If your looking for a Rheumatologist than look no further. They'll send you for any medically necessary tests and review test results with you in office or over the patient portal. They respond to your voicemails within 48 hours unless your a new patient and then it would probably be longer. Discovered Rheumatology Wellness Center in 2017 and will be here for a long time. Remember they are flexible as to your medical treatments moving forward. If your looking for a relaxing and calm office setting this is your place!

Rheumatologists are few and far between in this area, but we are fortunate enough to have an…read moreamazing one here in Cheektowaga. As you may have read before on reviews of mine that when it comes to Doctors one of the things I insist on in my or my families physicians is Compassion and Knowledge and this practice has that in Spades. Dr. O'Neil is amazing, she was able to effectively diagnose and start appropriate treatment for an issue that has just recently cropped up in a family member. So starting off, the office has a calm, peaceful vibe. Its not just the staff, the colors are muted and pastel, the music in the waiting room is calm, the staff is welcoming and the waiting room has something you almost never see in a doctors office: comfortable furniture. The Nurses and the Doctor herself are top notch also. My family member went in with a migraine brewing to a visit, and the nurses made the room dark as soon as they were done with triage and spoke quietly out of concern. The Doctor offered acupuncture (normally something they charge for) to stop it in its tracks. Now I don't know if I ever believe that stabbing yourself with thin needles is spots is a cure for anything, but within 10 minutes she felt the pressure diminish and within 15 minutes the pain was gone. This is just ancillary service btw, the actual issue that brought my family member in was nailed immediately and a proper course of treatment was started right away and that, I might add, started reversing much of the Symptomology immediately. If you have an issue that requires a Rheumatologist I highly recommend this practice.

the worst doctors office ever!! they don't care about the patients at all !!! they make you jump…read morethrough hoops to get your medicine! the staff is rude. most hardly speak english!! the dr amy munro does not care about her patients at all. would not recommend to a stray animal !!! again worst practice ever !!! if you have them, drop them and run!!

WNY Medical .. Located On Broadway In Depew Is Incredible! The Staff Is Wonderful From Receptionist…read moreTo Doctors! I Have Been With Dr. Amy Munru For Years. Dr. Munru Is Knowledgeable In Every Area Of Medicine. If Your Looking For A Primary This Location Will Not Disappoint You!

Front office sucks they never answer the phone and when they do answer the phone they hang up on…read moreyou in the middle of you talking/ asking a question!

Very large medical practice, with many specialists. It's very convenient for patients with…read moreco-morbidities to find all services in one facility. Close to shopping, dining, and government services all in the Southgate Plaza.

No one answers the phone. More than once I have sat on hold over 15 minutes. The major issue is…read morePaula (manager). She seems to deliberately not understand what you are saying to her and denies actual proof of what you are saying. Please believe the negative reviews. I hope the owners listen to the reviews that identify Paula as an ongoing problem at this facility

Been with Dr.Novelli his entire 43 years practicing. Compationate and always available to listen…read more Never one complaint in all these years about his ability. He and his staff are wonderful.

The staff is very unhelpful and they don't answer the phone and they've been having trouble…read moresubmitting my claim to my health insurance for nearly a year and every couple months they call and blame my husband's employer and me for them not having the correct information, but they've actually been billing a different employer the entire time

Incompetent, never an answers the phone, when they do they hang up or transfer you somewhere else…read more Today they transferred me to sisters hospital and even argued with me that I have to pay my health insurance not the dr. Ok fine

Very surprised to see all the negative reviews people have given this office. I myself am very…read morepicky about my chosen medical office; if I do not feel that I get the attention of the staff during my visits, or if I feel that the staff can't answer my concerns to my satisfaction, I will find another provider. I have been going to Lancaster Medical since moving to Lancaster area seven years ago. When I finally moved across town five years later, I decided to stick with Lancaster Medical as my primary care provider, even though that would mean 30-45 minutes drive one way per visit. That's how confident and comfortable I am in the care that they provide me. Lancaster Medical staff has always been courteus and personable to me, from the receptionists to the nurses and Physician Assistants, to the doctors themselves. My PC doctor is Dr. Kuehnling, and I have met him in person only once in the past seven years, but I know that he is in touch constantly with the PA that I see regularly in his stead. The PA, Emma, is always courteus and helpful, and never hesitates to answer all of my concerns to the best of her abilities. When she prefers to elevate my inquiries to Dr. Kuehnling, she always lets me know, and I can be sure that I will either get follow-up calls from Lancaster Medical later on, or I will get my answers when I make those follow-up calls. I have had needs to see a few different specialists so far. Each time, Lancaster Medical willingly provides me with referrals that suit my needs and requirements. I have not been disappointed in the kind of care they provide me. To make the most of your experience with Lancaster Medical (or any medical care provider of your choice), I'd suggest to be upfront and honest about the kind of experience you'd like to have with your primary care medical professional. If you prefer to meet directly with the doctor each time, say so, but be aware that the doctor will be busier than the PA and may not be able to see you as often. If you're fine with a PA but want to see a specific person, ask for that particular PA when making your appointment for the next visit. Also, please remember that like any other office, the staff is made up of humans who are busy, can't read minds, and may make human mistakes. If something is important to you, don't hesitate to make follow-up calls; your health is as much your business as theirs.

Mary Lou R Placed a call today at 12:35 p.m. January 23. I…read morewas "caller #9. I was going to hang up numerous times, but I really needed to see how long it would take to speak with a nurse. I went to "caller #2" at 2:55! Was "caller #1" at 3:35. It's now 4:35 and I'm still caller #1. Thinking at 5 p.m. the recording will go to "our office is currently closed"!!! Going to stay on, just to see what happens. It's now 5:15 still #1 and the office closed 15 minutes ago. Safe to say nobody works overtime to take calls, since they don't take them when the office is open! Looks like a personal visit is coming on Monday morning. WTF!!!! Nearly FIVE HOURS waiting to see what the hell would happen and NOTHING happened!

My husband had been a 20 year patient of Dr Bastible. He became quite ill; lethargic, severe…read moreswelling, hoarseness, confusion. She kept telling me he was a "conundrum". We finally went to Roswell and received diagnosis.... AL Amyloidosis with multiple myeloma. Although he began infusions he died 3 months later because his heart and kidneys had already sustained too much damage. She really should retire or keep up on her continuing medical education studies.

Normally experience is ok-ish but is it really a great idea to have gun nut magazines on prominent…read moredisplay in the exam room?? Maybe whoever runs the office is into "Rifleshooter" and "Shooting" or whatever but seems a strange choice for a place where people may be seeking referrals for mental health, depression , etc. Dont think I'll be back.

Two times now by two different doctors I have been left sitting for over a half hour waiting to be…read moreseen. Today the doctor was just sitting in the back. I had to leave and go back to work as their administrative staff was too busy to speak to me and I was late for work again due to this doctors office. Consistently terrible experience with this office and I've been going here for years. It has gotten far worse in the past year. I am incredibly sad that their customer service has gone so downhill as it use to be a wonderful practice.

My wife and I have been patients of Dr. Casey for decades. He is without a doubt one of the best…read moreGeneral Practitioners in the Western New York area. Dr. Casey and his staff are professional, warm and genuinely interested in us as patients and people. Getting an appointment is usually easy but, unless an emergency or serious illness is involved, it may be in a week or two. The office location offers plentiful parking and is easy to reach. The waiting room is fairly comfortable. While all the above are important, the most important consideration is the quality of the care. It is now and always has been exceptional. Dr Casey is very knowledgeable but he does something unusual for physicians, he listens. He doesn't dismiss or ignore he discusses. That's what makes him exceptional. I am not sure if he still accepts new patients but if you are looking for a physician you can trust, Dr. Casey is the one you want.