I am extremely disappointed with this place. The front staff is terrible. You walk in the front door and are typically ignored for the first five minutes as the receptionists give more importance to their menial tasks than their customers. There is typically urination and defecation all over the floor, which, needless to say, is gross. Whether you make an appointment or go for a walk-in, you will inevitably wait 45 minutes before being seen, because this vet office appears to always overbook its appointments. Makes going to the vet on Saturday for a walk-in a half-day affair, and going for an appointment during lunch in the middle of the week just as impossible. I question whether they keep proper track of the vaccinations they have given to your animals, which is really scary. Once I made an appointment because I was told my youngest animal needed another booster shot. I was doubtful because I was nearly certain that he had gotten all of them. I made an appointment and went in only to find out that he was already given his last booster already. The next time I was at the vet a few weeks later they again said he was missing his last booster. Frustrating, and somewhat scary, to think that they are just giving shots and medications without keeping proper track of them. A similar occurrence happened a second time, when they called me while my dog was boarding to say he needed shots. I asked them to hold off until I could see the records. On the day I was picking him up from boarding I called to have the records ready for when I picked up my dog (knowing the wait times at this vet), and the owner got extremely offended and suggested that "clearly I hated their services," acting like it was absurd that I politely requested my pet's medical records. Not surprisingly, the owner then acted as if I was making the whole telephone conversation regarding my dog's vaccinations up, because my dog did not in fact need any shots. All in all, the customer service is extremely lacking at this place, and I just ultimately have no confidence in the system they are using after multiple mistakes I have experienced. Note: I went to Critter Care after the utter unprofessionalism of the owner, and was pleasantly surprised. That vet is clean; the staff actually got up from their desk to help me open the door when I had a large crate in my arms (something the staff at Laredo Animal Clinic never did); and the whole experience was pleasant from beginning to end. read more