While the customer service here is excellent and I have had many wonderful experience having my…read morethree dogs groomed here. This last time left me speechless and not in a good way. I always get my three dogs bathed and add a haircut for my husky. It's hot in Laredo and she is 11 years old so I am looking to make sure she is comfortable. Now if you have any experience with a Husky and their double coat you know you can go short but not too short and you should never go so close that you can see their skin. To my horrible surprise I picked up Maya and her hair was so short you could see her skin. Not to mention she had places where the clippers actually caused damage. You can see pink irritated skin . Also they cut her on her neck. I am absolutely horrified. My sweet girl who loves getting groomed was not herself. I could tell the whole experience had been extremely traumatic. So not only am I looking at potential skin problems, having to buy her a sweater I also worry about her being traumatized!!! So my warning to all Husky parents do not being your fur baby here for a haircut

Kept our 12 year old lab here for 18 days during the Christmas Holiday. Very clean place with great…read morepersonnel. Would definately return.

We have 17 cats that have been, or very soon will be under the care of Dr.Leyendecker, and Critter…read moreCare. My wife has been loyal to Critter Care longer than she and I have known each other, 2009. In fact, the very first cat that Critter Care neutered and cared for, Cocho, just passed recently due to old age. This will be the 1st 5 star review I've ever given to critter care, at no fault of Critter Care's at all. Webb County, and/or the city of Laredo doesn't yet help any of the vet clinics in Laredo financially assist pet owners to support the cause of controlling a serious problem in animal overpopulation. I used to live in a city that offered free spay/neuter services. Ive always lived in a city where you could get the same, for a nominal fee. For any of these financial savings opportunities, you had to jump through a few hoops, driving far from your home, being placed on a waiting list, often months ahead, and etc... That doesn't exist, at all, in Laredo. You can save a little with the help of coupon savings by visiting LAPS, but even after that, it's still very expensive. Despite the exhorbeftent cost, I will eagerly give 5 stars to Critter Care today. Yesterday, despite not having an appointment, I rushed Nobu to Critter Care. Despite it being busier than I'd ever seen it, not only did they fit me in, but they cared about me. I seldom do, but yesterday I lost it and broke down, I openly wept. I was just certain my furry friend was going to be euthanized. I was later embarrassed and apologized, but the staff assured me it was ok, "your pet is a member of your family", I was hugged and cared about, they absolutely did not ignore this big blubbering man. The thing is Nobu, by far, is the smartest cat weve ever had. He can fetch, come to his name and go to his crate when it's time to eat because he's on a permanent special diet and I'm convinced that he knows it. Anyway, as I waited to euthanize Nobu, the doctor miraculously saved Nobu's life. Not only did her extra effort save our cat, her social ability and openness healEd my heart, she healed my wife's heart over the speaker on my phone also. Doctor Leyendecker genuinely cares about me, she hugged me tightly like you'd hug a member of your family. Shes told me on more than one occasion that she cares for her military service members and veterans, and she's proved it on multiple occasions. I am an army vet and now she's helped me out more times than I can count. In summary, I'm giving 5 stars today because Critter Care went way beyond the extra mile. They say, "You get what you pay for", that absolutely applies to Critter Care, Dr Leyendecker and the Critter Care staff.......

Worst service ever! Long wait times! They take there sweet time to check you out as well! Spent 2…read morehours for a vaccine! And had an appointment

I have been taking my boy Okami since he was 6 months old, he is now going on 4 years in April. He…read moreis the love of my life when he grabs his leash & harness that means he wants to go to Paws and Claws OMG when he gets there he runs to the back. I let him stay about 3 to 5 days As far as the staff, he loves every one and they know him by name. I know they spoil him because when I pick him up he's jumping and and trying to go back inside. that's just 1 of my huskies The staff is very nice polite always greet us by name when we walk in. Cindy the girl at the front desk she is amazing I have no idea what kind of magic she has over my babies but they adore her and Kathy she has been their since the first day I took Okami Thank you Paw's N Claws for taking my babies

Negative 20 rating!!!! Do not take your fur babies here!…read more We paid for extra time outside and after a 3 day stay, my husky came home covered in feces,vomit and kennel sores on his front legs. His teeth and paws were red from scratching and chewing and he was clearly in distress. After a visit to the vet they told me he was left in a kennel too long and his his paws and teeth being red were a result of him clawing to get out. I called and told my concern to the worker and a manager never called me back, no refund, no addressing my issue at all. I warn everyone not to go there.!!!!

Years of experience behind her 30+ she gives fuller service to small dog breeds excellent groomer!read more

Best way to bathe your pup with out the stress! Easy to use and they provide ALL you need. From…read moreshampoos to dryers and brushes! (Shampoo conditioners, brushes, deshedding shampoo, deshedding brush, towels, dryers, etc) Inexpensive .. no matter size of your pet. Supper recomendable