amazing response time. Gets things done quickly especially in an emergency…read more prices are as good or better than any other place in the city workers are polite and looking to help at all times. can't recommend enough

In response to the owner's review, why would I trust you to fix a mistake when your employees…read moreclearly couldn't get it right and denied any wrongdoing in the first place? I politely requested a refund because I clearly had to go somewhere else and pay for the same service again, and your employee flatly refused. After a decade of bringing my clothes here, I feel that flat refusal was poor customer service. Your employee could clearly see that the two pants were different lengths and therefore should've acknowledged their mistake.

I had the unfortunate experience of using this dry cleaners for alternations. I had a lot of…read moreclothing items that needed to be altered and was able to show their seamstress which areas needed work. This was a large order costing me around $350 which to my surprise upon picking my order a month and a half later, found the quality of the alterations to be below subpar. There was one item of clothing that wasn't even altered which was incredibly frustrating because we carefully went over all the areas that required attention in great detail. When I attempted to tried to address my dissatisfaction, I was quickly told that they "did make alterations", yet were unable to show me exactly where. I explained that I have tried the clothing on after the job was done only to find that they did not fit. Seeing that I was disappointed, they only offered to fix one clothing item and disregarding the other items. They never bothered to offer to redo the job at free cost, instead expecting for me to pay even more money for a job that they did not met. I'm sure their dry cleaning services are great but their alternation services are below standard. I will not be using them at any point in the future. 1/10 would not recommend.

Always happy to help fix my clothing at a perfectly acceptable price. I will always go back to…read moreAthens.

This is a great place to take your clothing for tailoring and cleaning…read more I had them do some alterations on a dress that I had that was a little too big for me and they did a great job on it. The dress fit me perfectly when I got it back. I have also had them do a couple of dry cleaning jobs for me and they did an excellent job on that as well. My items have always been ready for pick-up by the time promised. If you're driving here there is a small parking lot behind this place and there is also street parking available directly in front of their storefront. The people working here are always friendly and they are a pleasure to deal with. I will continue to come here for all of my tailoring and dry cleaning needs.

Brought a fleece jacket in for dry cleaning, asked to remove the cat hair and lint on it. The guy…read morewho took it in said yes they can do it. When I came to pick it up 2 days later, the jacket was in the plastic bag and she charged me an expensive quote. When I further examined the jacket inside the bag, I noticed there was still a lot of cat fur and lint on the jacket. Looks like it was barely touched and cleaned. She told me the hair couldn't be removed and used a lint roller. Ok, so what's the point of bringing in for dry cleaning if you can't remove the hair? Especially when I first dropped it off, I was told the hair could be removed. Don't go here, waste of $, and you can easily clean a better job at home by yourself. Looks like they don't even do a good job "dry cleaning" cause jacket looks exactly the same when I first bought it in.

I took my uniform here and when I came to pick it up, they said it was picked up 2hours ago and…read moredidn't know who they gave it too or anything. I had to repeatedly ask questions and see what I can do about it because the worker was basically just trying to leave it at that. Thankfully the person came back the next day realizing it wasn't theirs and I was able to get my uniform back but that was no thanks to the workers. I truly believe if the customer never came back I would have never got my uniform since they couldn't even tell me who they gave it to.

Very satisfying the machines really cleans your clothes great always someone available to help you…read moreand it's always very clean overall parking right at door a few eating spots are steps away just a great laundry day at dependable on DOT AVE

This place seems to have a lot of potential but I'm fully shocked an disappointed from my recent…read moreencounter. I had clothes and bedding picked up from my house. I didn't hear from them for 2 days (I thought it was a 24 hour service). I called and was told it was bc my card didn't go thru; made sense bc I had lost my card. It was now Saturday and my stuff was waiting around bc they did not make me aware of the issue. I was told it would all be delivered Monday. I showed up to grab it myself bc I needed my bedding. I was then told my comforter wasn't ready and would be delivered a week from the drop off (I didn't order any special service for it). I get home and my comforter was in the bag... I have no idea what they were gonna deliver next week. I open up the comforter and it has bleach stains on it. Brand new comforter is ruined, time wasted, super frustrating. ~~ Update: They paid for me to pickup a new comforter at Target & refunded my original wash cost. Part of the issue was that I didn't have the correct colored bags at pickup. They may be more 'dependable' when the system is understood and followed

Wonderful staff, an excellent tailor and quick service. The location can be a pain but so is…read moreeverything about East Milton Square.

Outrageously overpriced dry cleaning bill. I dry cleaned three two piece suits and left with a…read morebill of over a hundred dollars. Candidly I was attracted by their parking lot and did not ask prices before dropping off. (I have never worried about dry cleaning prices before.) I will not be back due to price. However, I have no complaints about how the quality of the cleaning.

The ladies were kind and very helpful. I was prepared to wait a couple days for my suit but they…read morefinished same day. The fit was exactly what I wanted.

I always bring my dry cleaning and alterations here. Anna is terrific! I like how she explains what…read moreis and isn't possible with a cleaning or hemming issue to set expectations up front. She is warm and welcoming each time I stop in, and I'm pleased with how my clothes turn out!

Anna is a pleasure to work with, highly recommend this place for all your dry cleaning needs and…read moreneedlework.

they did amazing work! not only were my alterations perfect, the communication and customer service…read morewere top notch as well. I would definitely recommend them and plan on using them again in the future! (:

I love cottage Tailor and I will be coming back. I spoke with Hannah over the phone and Ella was my…read moretailor. Ella fitted me and did all the tailoring fast, but also listened to my requests of not hemming too short. Price was so reasonable and customer service was impeccable. Go here if you're looking for quality service!