Came in to drop of 10 items and got them back cleaner and fresher than ever! The location is ideal for those that work in the area and just want to swing by to drop off their stuff. There were some stains on my silk shirts, which other locations have not been able to remove and lapels was! i was truly happy to see that! I will definitely be brining back my dresses, suits and wool sweaters here! They also provide shoe services! read more

Superior service. Very fast regular service. No need to pay to "rush" like some places. Prices are reasonable.

I am a woman who owns Oxford shirts. These folks use a laundry press that will accommodate my shirts. No more of the usual laundromat "$2 to launder a shirt...unless you're a woman, in which case that will be $8 because our machine won't accommodate your shirts." Prices on dry cleaning and alterations have been very reasonable. Love this place. read more

I've been here multiple times in hope that it'll get better, no chance. $95 for dry cleaning? $20 for a black dress with a "stain" I never mentioned, it was lined so I was up charged for that and the fabric type-rayon. Their alterations is extremely overpriced. $12 for a loose pocket seam stitch, I could have fixed it myself. I have paid $5 elsewhere. I had a dress hemmed that was spandex and did not need a hem stitch, just a cut-$40, I've paid $20 elsewhere (for better service, it was jagged and uneven). They up charge without telling you until you're at pickup, based on things you don't point out. I've had items dry cleaned here before and it's a different price each time. Not coming back. read more

This is very expensive and they charge extra for everything. Nothing matched what was actually posted due to fees for lining and stains. This place basically has a lisence to steal. You are better off going somewhere else or just buying something new instead. read more

I dropped off my dry cleaning and the employee actually went through each item while I was there. She was very pleasant and explained the breakdown in costs for each item. Additionally, she answered any questions or concerns that I had. I loved that she provided me with an estimated cost of all the items. I had an extremely positive experience at Lapels and will return for any future items requiring dry cleaning. read more

I took a bridesmaid dress to this Lapels to be cleaned. When I went to pick it up approximately 4 weeks later, I was handed a letter from a dress preservation company stating that my dress could not be fully cleaned. When the associate showed me my dress, it looked as though it had not been cleaned at all! I asked if i could be given a discount from the $150 they were charging me, and all the associate offered me was a $5 voucher that I will never use. I was never told that my stains may not come out fully when I dropped the dress off, or any time during the process. If I had been notified of this, I never would have gotten it cleaned as it's proven to be a waste of money. I simply wanted to do so in the hopes that I could donate the dress. When I reached out to Lapels management, they told me that according to the cleaning company, my dress had to be cleaned three times before they decided to stop in fears that the dress would be damaged. I explained that I was never notified of this before, during, or after the process until I had complained. I would have told them to have stopped their efforts. After weeks of back and forth of trying to get a partial refund, I am shocked at how poorly the situation was handled. Clearly this Lapels needs to work on their communication with customers so this will not happen again. read more

I went into the store to have some black pants cleaned. Since I was new, they asked to me to fill out a contact form. On the form it asks if I want them to remove stains for an extra $2 per garment. Since I know that most stains come out in the regular cleaning process and that most other cleaners consider part of the service is to remove stains, I chose "no" on the form. The counter person informed me that if I selected "no" then if a garment had a stain they wouldn't clean it at all. I have never seen this at any other cleaner and I worked in the dry cleaning industry for over 10 years. I think they are just trying to upcharge to make more money. Just charge me a fair price up front and don't try to make extra on the back-end. read more

I love Lapels. Not only did they offer an amazing introductory coupon when they first opened, but it is the best dry cleaner in town. I have been bouncing around to a few others in Burlington and never truly satisfied. I have been to lapels twice now and intend to go back. One night I was stuck in traffic and the sales associate was nice enough to wait an additional 15 minutes for me. I am extremely happy with the results of the dry cleaning as well as the customer service. read more

Miracle workers!!! I wasn't looking for a new dry cleaner (happy with the reliable/privately owned service I've used in Boston for many years) but I noticed this store on my way into Starbucks one day and I was impressed by the hours of operation, 7-7 on weekdays. I returned a few days later with a typical order (a few sweaters and dresses/skirts for work). After I met Brian and he explained options (such as the 24 hour drop-off box and personalized options for routine orders, etc.), I was impressed with their reasonable prices and especially with the extra customer services... so I placed my first order. 24 hours later, I got my confirmation email and returned to pick up my order (which came out great). I also brought in a very old and tattered pair of black UGG boots that I was nearly ready to throw away. Since I had noticed their list of shoe services and read a brochure on the restoration process they offered, I asked Brian if my favorite UGGS (which were originally purchased in Australia and style is no longer made anywhere online) were even worth trying to have restored. He was upfront when he saw how bad they looked and said he wasn't sure but he would consult their shoe service professional and let me know either way. There was never any suede protection applied ans I wore them for years in snow/rain like you're not supposed to do. The most noticeable damage was the obvious salt stains that were all over the toe areas of both BLACK boots so I had no expectations for them to be wearable again. In a few days, Brian called me with a very reasonable estimate ($60? I believe). Approx 2 weeks later, Brian literally shared my excitement and shock of how incredible those old haggered UGGS had been restored to life!! They look like new again and I was ready to throw them away! I am a devoted customer to this store now and I cannot say enough about their customer service, shoe/handbag restoration services, and exceptionally awesome manager Brian. He loves what he does and he takes tremendous pride in his work. I can't say enough about this store!!! read more