Very nice staff! They were extremely meticulous on my suit and pants. I was very impressed and glad I found this tailor. They make you feel comfortable, excellent service. read more

Price was very affordable. I tried to get my dress pants hemmed in Boston - $50. Here it was $20. Couldn't get a better deal than that! Before you drop off your clothing with them, they double check with you to make sure that you're satisfied with the measurements with which your clothes will be tailored. The quality of the results were impressive! Great stitchings and fits perfectly!! read more

UNFORTUNATELY, BEWARE! I brought in a dress for alteration on 6/4/24. The woman mentioned that her husband/tailoring partner was sick with a bad back, but she promised to have the work done by 7/3. On 6/28, I dropped by to check in and the woman was there but she told me her husband was in the hospital having back surgery. She still had my dress but admitted she couldn't guarantee that it would be done in time. I sympathized with her situation and took my dress back to be done elsewhere. I couldn't help but wonder what other of the MANY garments in her shop were not going to be done in time... Note that this is probably a temporary issue... read more

Since my favorite seamstress at Lord & Taylor was unavailable, someone recommended V.I.P. Tailor, which was conveniently just upstairs from them at the mall. I did find V.I.P. to be on the pricier side but worth it. As previous reviewers have said, any store at the mall is going to cost more than normal, and the dress I brought in had a flared skirt and a liner underneath, which was why it was more expensive to hem. They charged me $58 and I had to wait about a week and a half for it to be ready, which I expect is pretty standard at this time of year when everything's filled with weddings, proms, etc. I was slightly apprehensive after reading all the negative reviews, but I was really happy with their work. They did a great job and I love the way it came out! The owners are very nice as well. I'll definitely be back! read more

I brought a Halloween costume in that I needed tailored by the following Friday at 4pm. Told them I would pay extra to make sure it was done by that time. They gladly accepted my payment and wrote 4pm on my slip. I come in at 4:20 and they tell me it's not going to be ready until 5pm as they're sitting down eating.. I could not have stressed enough to them that I needed this done by 4 when I initially came in and they were laughing telling me it would be done on time. I'm not hard to please but not one single apology or anything.. instead they tell me "go shopping". Bad business. read more

The BEST tailors ever! I've lived in San Francisco for years and whenever I visit family in Boston, I bring my clothes that I need to get tailored to here. They are incredibly amazing! We've been using them for a long time - I've brought everything from jackets to dresses to jeans to shirts and more. I will definitely continue to come here, and 100% recommend them! read more

Go to http://www.viptailor.com/ See the women with the big friendly smile? Ya well she's a total bitch. I went in there to get the sleeves shortened on a coat I bought at Macy's. She quoted me $38. I told her that Macy's quoted me $25 but I'd pay $32 if she could be it done sooner. She said $38 and waved me off and turned her back on me. read more

I had a pair of pants hemmed here - a very simple procedure. I wore them several times, had them dry cleaned once, and the hem came out. I called and very politely asked if they would fix them at no cost, since I have never had another pair of pants that the hem didn't last, especially after one dry cleaning. They refused to do it and were actually rather rude. I can assure you that I was very polite and did not get aggressive or stern at any point. The call ended with them hanging up on me. Don't ever go here. read more

I am a store manager for a men's clothing store that is currently without an on site tailor. We have been using different tailors in the area to meet our tailoring needs, without incident until last week. I sent a jacket to another tailor for the sleeves to be taken up, and was horrifed when I picked it up. The buttons on the cuff had been sewn to the top fabric and hung loosely and in different directions. The spacing of the buttons was terrible, and the vent on the cuff had been sewn shut as well. It was truly butchered. The customer was to pick up the item on Sunday, and I realized the poor work on Saturday evening. To add to the stress of the situation, this all happened on fourth of July weekend. Needless to say, finding a tailor shop open on Saturday evening for a Sunday pick up is nearly impossible. On a holiday weekend, even worse. Having worked in the Burlington Mall before, I was familiar with VIP, but had never worked with them. I called, and they said they would be happy to help me with the dilemma. I dropped the jacket off Saturday evening about a half hour before they closed, and it was ready for me when they opened the doors on Sunday. The work was impeccable. I could not have been any more impressed with the quality of the work, especially given the quick turnaround. My customer was thrilled with his jacket. I would recommend VIP Tailors to anyone looking for a tailor in the Burlington area, they do great work and go above and beyond for the customer. read more

They are not cheap but with all due respect; no services inside a mall are. They have been alternating my jeans and suits for years and to date I have not had a single issue. They are very friendly and the 2 changing rooms are always clean. The lead time is typically between 1 and 2 weeks depending on how busy they are and the complexity of the work to be read more

Was greeted by nothing but disrespect when i called looking for a my suit to be tailored. The disgruntled employee shut down and insisted that custom tailoring was not in their described job abilities read more

Extremely expensive. Not problem with the product but was charged 240$ for a wedding dress hem and slight take in at chest. Definitely would research prices elsewhere first read more

Needing basic business attire in a pinch, I bought a suit at Jos. A Bank across the street (some would say that was my first mistake), and the salesman suggested that I take the pants to this shop at the Burlington Mall for hemming. He said he had been referring people here "for years" and had "never had a problem." I strolled over to the mall expecting to become a small part of this track record of excellence. I walked in to speak with the husband and wife running this place. To their credit, they were able to take care of the pant alteration relatively quickly. They charged $20 for doing it within the hour, versus $15 for doing it within a few days. The former price is to be expected for rapid service, though the latter seems a bit high for the area. But it's in the mall, so perhaps that inflates the price. The man who took my measurements was professional enough. He's not going to win conversationalist of the year, but he took the measurements properly, albeit with a no-nonsense attitude. Again to his credit, he also noted (correctly, as it turned out) that the pants sold by the salesman were too big, as the waist bunched a bit. But we can get to that problem in a Jos. A Bank review. He took care of the pant hemming, and they were ready for pickup at the time promised. Here's where things started going downhill. When I walked in to pick up the pants I realized that the stitching had not been removed from the suit jacket pockets - I had forgotten to mention it earlier. I asked if he could take care of that for me; after all, I had just used his services and it takes almost no time. He looked at his wife - a person who has seemingly inspired fear and loathing among my fellow reviewers - and spoke in a rapid fire staccato in a highly animated tone. Alas, their conversation was in a different language, and is thus lost to the ages. When it concluded after about 15 seconds, he turns to me and says "$20." I actually laughed and said, "Really? To pull out the stitching?" He nodded vigorously. Knowing that this task would take less than a minute with a tailor's stitch remover, and mindful of the fact that I was already overpaying for a simple procedure, I told him to forget it. Still in disbelief, I paid for the hemming, irritated to have given him even this limited business. Shortly thereafter, I brought my jacket to a tailor in downtown Reading (Magic Cleaners, incidentally), and the kind woman there did it for free. I insisted on paying her for it, of course, but it just goes to show you the difference in service. So in short, V.I.P. Tailors, you can pat yourself on the back. In an attempt to gouge me you have instead assured that I will never use your services again. I would advise prospective customers to use these folks only if they are in a time crunch, because they seem reliable even if their fees are exorbitant. Otherwise, I would look elsewhere. Not only are the people gruff, they seem to have little regard for building customer relationships. read more

Beware . . . if you have a service establishment in a high-traffic mall just outside Lord and Taylor, you have little need for word-of-mouth referrals nor do you have an incentive to provide quality service. Right out of the box, Mom and Pop have a (conveniently?) limited command of the English language. So any attempt at a discussion beyond the basic 'how long do you want them" and "when do you need them" is frustrating. I had two identical pairs of slacks that had the same imperfection in the seat. Mom's first response was "there's nothing wrong". Rather than going somewhere else, I pushed back because my pride tells me that I'm not imagining this. Pop joins the fray. She then recommends a "fix" ($15 per item) that, in the end (no pun intended) did absolutely nothing. When I picked them up, I went going through the same discussion with the same response - - "there's nothing wrong." To be fair, they were part of two suits. Hemming and sleeves were OK and they delivered on time. But I don't recommend using them for anything else. read more

If I could give no stars I would. My friend and I went in. He had brand new suits, needed a simple hemming on the pants. Two suits. They made the marks on the right leg of each pant on the inside part. We figured everything was fine, grab lunch and he gets a voicemail saying there's an emergency. We go back and there's a very deliberate cut mark, made with a Scissor Or razor, on the left leg of the pants an inch above the chalk mark. I asked what happened, that the pants were fine when we left. They said it was there. They didn't charge him but they definitely damaged his pants for no reason. We had to see if the store would accept the return. I would never go there again. read more

I've brought several slacks, dresses, blazers and blouses here for past 3 years. They have always done a great job and been able to figure out where to tailor to get dresses to stop buckling at the back of the neck or tighten loose straps. I'm curvy petite, so no matter what, I usually need something tailored. I simply factor in tailoring costs with each potential purchase. read more

My daughter and I went in today to drop off a flower girl dress. My daughter, age 8, became stressed when they started pinning the dress for the alterations. The two people who work there were so amazing. They were calm and patient with my daughter. They gave her the space she needed to handle the unfamiliar situation and worked with us to get the dress pinned for a successful drop off. They didn't have to be so understanding, but they were. I will definitely be back again! read more

VIP Tailors was one of 4 places I had called from referrals for my daughters first holy communion. I had spoken with Brian who was calm, pleasant and professional with any information I needed also very forthcoming with prices, hours of business etc. He was also able to fit my daughter in for an appointment the following morning then have her dress ready within 48 hours. Decent price too...I scored! My rating is 5 stars for this business for best hospitality under pressure during the prom season. read more

I recently had to go on a trip and needed 9 pairs of pants hemmed in a matter of a few hours. I showed up at ten in the morning when they opened & the family couldn't have treated me better. I had my two small children with me & pressed with time the women & husband had put aside their work and I was walking out of the mall with my tailoring before noon. Cant thank them enough. I will go back with future needs..... read more

They messed up my brown blazer 3 times. I needed it sized and fitted, then it was too small. Returned it and they charged me to make it bigger. So they did and now it's even bigger than before. I asked what the hell is their problem. Then they took it back and will do it free of charge. Still waiting. Hopefully it comes out right this time. But I will defff never return read more

Dropped a dress off for a simple hem two weeks ago, called yesterday to see if it was done and if I could pick up one day early, they said it wasn't done but promised they would finish it that day and call me as soon as it was done. I didn't receive a call, so decided to go pick it up the next day at 1pm (when it was supposed to be done). Drive all the way there, and it's not done. Have to wait until 5pm for it to be finished, and then they charge me $48 for 10 minutes of poorly done hem. Next time I'll safety pin it and save myself the 2 hours driving and parking. Poor communication and late delivery, for a $12 hem I might live with it but not for $50 read more

I have to write this review about VIP Tailor at the Burlington Mall. They don't come any finer!! I am a perfectionist about clothes fitting to a T!! Believe me I've been to all the local tailors, and even the department store alterations. NONE of them compare to the level of quality you will get at VIP. It's like tailors to the STARS!!! Extremely detailed and their finish work always amazes me---More than I could ever expect !!They have great suggestions to make the outcome even better!! Extremely professional and to make it even sweeter they couldn't be more nice! A family owned business that strives on being the best!! I would HIGHLY recommend them if you want top notch workmanship!! I will be a LIFE LONG customer!! Great job VIP read more

I really like this place. Not the cheapest place to get work done, but I have had them do a number of suits as well as True Religion jeans and I have no complaints. They do a better job than most on the True Religion jeans as well, because they maintain the original cuff. I know that it is more painstaking to accomplish this. read more

I've been using VIP for my rush tailoring jobs for about 3 years & I have been very satisfied with the quality of their work. You pay a little more but they have had many things ready for me within an hour. They are probably not the warmest people but have been very polite & professional. No complaints here. I don't live that close to the Burlington Mall so I use them mostly for the things I need in a hurry. read more

I brought two suits in for some alterations. These suits are amazing! Great job! I highly recommend them!

Had a great experience, I had a pair of True Religion Jeans hemmed and they did an awesome job and they were ready a day earlier than promised!! Highly Recommend. read more

Great local tailor have gotten several suits done there with many alterations from tapering pant legs and arms to hemming legs for a more tailored GQ look and they do a wonderful job, sometimes they are super friendly and other days not as much but regardless the work is top notch! read more

VIP Tailors saved the day for my stepdaughters bridesmaid dress. I went to VIP tailors because I was in a pinch with my stepdaughters dress for my wedding. The original seamstress did alterations, but the dress didn't fit right and there was no way the original could get the dress done in time. VIP took met with us as I was in a panic. They saw that the dress needed a considerable amount of alterations and I needed them within a week. They almost completely reconstructed the dress, for a reasonable price. I wish I had gone to them first. I will definitely use them in the future. read more

If you want an absolutely amazing tailor this is the place. I have had many things altered here and one item comes out better than the next. The dress for my sons wedding was 1 size to,big and she did such a beautiful job , it fits like a glove!!! Could not recommend them more highly . read more

I love this Taylor! I had a bridesmaid dress that had to be taken in. It fit me like a glove when they were done!! I recently dropped off a second dress that needs to be hemmed. They deserve much better rating than is given here. read more

Let me begin with how accommodating they are here, I needed a hem on new suit for my husband within 3 days and they were able to do so even though it's normally a 10 day service. I've gone here over the years and have always been satisfied but doing this quick hem made me appreciate them even more. I highly recommend this great shop. read more

I give v.i.p no stars. I brought in a $300.00 Parker dress and paid $100.00 for alterations!! Paying for good work is priceless to me. So even that quote when I dropped the dress off did not phase me. When I went back to pick up the dress, just looking at it I could tell the hem was off. After trying it on...the back was almost an inch shorter in the back than the front!!! I live 45 minutes away without traffic and needed this for a wedding that weekend. I did not have the time to drive back down there. Although the son gave a slight acknowledgment that the hem was off he did not offer to fix it ASAP. I had no choice but to pay and wear it to the event. I wore it to the wedding and the seams on both sides where he took it in started splitting mid-wedding. I brought the dress back to v.i.p and spoke to them. They were unapologetic and could have cared less. Shame on them!!! To post I think I have to give them a star :( read more

I went in to ask a quick question (really quick) about getting my pants tailored and the woman was extremely rude. Told me in the rudest way that she was busy and go talk to the male who was ironing, yet she was doing nothing. She has no customer service skills what so ever. read more

Terrible, terrible, terrible. I'll start out by first saying, I can sew and use a sewing machine. I came in with a dress that needed to be sewed on the seam, thread came loose and just needed a quick fix. I would do it myself but I am busy and willing to pay for convenience. The man gave me this whole thing that he would need to take it all apart including the zipper and that it was too much work. Really? It's a a quick fix, he then quoted me $20 for the small fix. Really?!?! He kept saying it was too much work, i told him it's easy i can do it but I'm busy i run a business, have kids etc....he pretty much refused to provide the service that the business is there for. He told me go hand sew it myself .They gave me a hard time the last time to have a dress hemmed. NEVER AGAIN. Worst customer service. So bad it earned my fist yelp review. Please don't start a business you can provide service for. So many actual tailors out there. read more

I had an incredible expierence with a bridesmaid dress...high quality work and caring customer service. Will definitely visit again! Thank you VIP! read more

This place is AMAZING!! I had purchased a formal dress to wear to my sister in laws wedding on September 13, 2014. They did the alterations and i expected them to do a great job, after all it was a bridal boutique. Instead, what i got back was a dress almost beyond repair!! I was in complete shock!!. I took it to VIP tailor to see if it could be salvaged. I only had about a week before the wedding to get it done. Well, I just picked up my dress and it came out beautifully. She had her work cut out for her but she got it done! I cant say enough about was great work they did and have done in the past for me. read more

The BEST tailor in the area! Recently changed owners. Family run - father and mother are tailors and they are absolutely fantastic. Highly recommend for difficult alterations such as dresses, suit pants/jackets and shortening of blouses. I live in Boston, and I drive to Burlington so VIP for all my tailoring needs. read more

I don't understand why this place has bad reviews. They are not the warmest individuals, but hey I'm not asking them to have dinner with me! They are expensive, but I don't mind paying because they do the job correctly! I have brought numerous pants and skirts and requested them to be taken in not only in the waist but the thigh and butt area and they always do a perfect job. They correctly line up the pattern/print in the fabric and interior liner as well. I usually buy my bottoms on sale for around $30 so I don't mind paying $30 for them to fit me perfectly because I know I will wear them FOREVER. read more

If i could give this place a ZERO i would. I was told on the phone that the hem on my pants would be $20 if i dropped them off Monday and picked them up Tuesday night. I was charged $47 dollars. I explained that i was told $20 over the phone but the man kept telling me "no no same day extra charge". I explained that it WASNT the same day AND that i asked him how much the total price would be to pick it up the next day and was still told only $20. I then showed him his website which states that there would be an extra charge for "one hour rush orders" (which mine wasn't a rush order) but no written or verbal notice of a charge for next day pick up. He stared blankly at me and said "one hour and same day same thing". UM NO THEYRE NOT THE SAME THING. Plus I didn't pick it up the same day!! He wasn't understanding (or he was and just feigning stupidity) and wouldn't give me my pants until i paid this inflated price. This place is an ABSOLUTE RIP OFF. BUYER BEWARE!!!!!!!! read more

little bit of a language barrier, but they def know their trade. i think the price and turn-around time are very reasonable. i trust them with my suits adjustments. i wouldn't hesitate recommending them. read more