I needed to be seen for an eye injury. I had never been to this place and they could not have been…read morenicer. From letting me pick the most convenient appt time, to easy registration (they pre filled in the form as best they could from our phone conversation). EVERYONE was very friendly and professional in their manner. I was seen by both Dr. Rivera and his associate Dr. Rey. Both were terrific. I will definitely return for regular visits and care. PK -Charlestown RI

This is a very sad situation indeed! Dr. Hogan is an excellent eye surgeon but somehow has…read moresurrounded himself with a rude, inept, and sloppy administrative staff. After mentioning my concerns to Dr. Hogan about the staff's failure to return calls in a timely manner and failure to notify me of the time of scheduled surgery, he supposedly spoke to his office manager. At my next visit, his staff retaliated and was exceptionally rude to me and suggested that I was the one with an "attitude problem." Anyone seeking serious eye care should avoid this practice at all costs unless you are looking for the same problems I am reporting here. A review of other comments below reveal that I am not Dr. Hogan's only patient with an "attitude problem."

Dr's Kathari & Goldstein are thorough, caring & Take the time to answer all questions. Dr…read more Goldstein was thoughtful & beyond kind in addressing my Mom's Macular Degenerative condition. In addition, The Optical Shop offers a fabulous selection & great service!

Loved the service I received from the Optician, Ken. He took the time to figure out why I was…read morehaving problems with my old glasses that were purchased elsewhere. I was able to figure out my issue. He now has a customer for life!

I have had an awful experience here, from no optical details on receipts, being charged for a…read moreco-pay I didn't owe, and miscellaneous charges not specified. Steer clear.

From the owner: Ophthamology clinic in westerlyread more

He is an amazing eye doctor. He really cares about his patients. The whole staff are very friendly…read moreand make you feel like part of the family.

If there were a "minus star" rating, I would submit it. Dr Falck is not just a mediocre doctor (at…read morebest) but also a charlatan trying to charge me for a no-show appointment that I had never made. I posted my complaint with the BBB of CT and I'm awaiting a response from dr.Falck's office. Based on my family member's negative experience with cataract surgery with dr. Falck, I would NEVER seek an appointment with this doctor. They claim I had an appointment on November 28, 2025 -day after Thanksgiving. Who would ever make an appointment for a day after Thanksgiving? Aside from the fact that I've spent every Thanksgiving in Europe with my family in the past 5 years. It's a disgrace that dr. Falck's office is trying to make money on fake "no show appointments". Is it because they can't make money in a legitimate way? I come from a family of doctors: father, mother, grandfather - and I have great respect for the profession. That's why it really offends me so deeply that a doctor could act in such a dishonorable way. Future potential patients... just be very careful that this is the doctor you want to deal with. Eva Page I just saw from Bambi P. review from Dec. 15, 2014 that this is their usual practice - charge for no-show appointments that the patients have never made. Absolutely disgusting!

aside ft the long waits, this doctor was furious when u came in with a list of questions &flung…read morethem across the room!! and he completely screwed up my cataract surgery!! don't go!!

If over an hour long wait is wait you require in a doctor, this is your place. The waiting room is…read moreconstantly full that it's almost comical. I am constantly making my appointments and not getting in until at least an hour after the scheduled time. When I decide to wait to show up, I get a phone call from their office telling me that I'm "late" for my appointment. I went here on a recommendation of someone, but there are doctors that are just as good in the area, that won't keep you waiting.

I have been going to Dr Sheren for many years and I absolutely love him. He's not only the best out…read morehere in my opinion but he's extremely personable as well. I had an emergency situation once and his Southold office took me in immediately, no push one for this, a person answered the phone, listened to me, consulted with Dr Sheren and had me come right down. When I thanked Dr Sheren for getting me in so quickly, he said "that's what we're supposed to do." Well yes I thought, but what doctor does that today. I'm not sure why Dr Sheren chose to practice here but he's a goldmine.

He's the best! And he knows it! Don't trust anyone else with your vision he has the experience…read morevery knowledgeable of light adjustable lens implants. It's like seeing in ultra high definition!!

I've been a patient for several years and go back even further with Dr. Kaufold. They're as…read moreprofessional as one could possibly expect and in addition, are friendly and caring. Dr. Kaufold performed my recent cataract surgeries flawlessly. I was anxious going into the first one and he expertly put me at ease before and during the procedure. As a result of how smoothly the first went, I was calm from the beginning for the second procedure a few weeks later. I enthusiastically give them my highest recommendation.

After my annual eye exam, the staff just scheduled my next appointment with the new physician on…read morestaff. No one asked me if this was OK or informed me that was what they were doing. i understand they are trying to build a client list for the new member of staff but it should always be with the patient's permission. I didn't notice this change until I arrived home and looked at the appointment card with the new physician's name. Very sneaky. I should have been informed immediately in the office! Not have to make an unnecessary phone call to change the appointment from home.

DON'T GO THERE. I went for a routine annual eye exam and they ran this visit through my med plan…read morevs. vision plan and claimed it was a medical exam with a diagnosis of dry eye, age related deterioration, and the start of cataracts. This is a scam. I called to see why they didnt run this through my vision plan and she stated 'It's was a medical exam with a diagnosis'. Save yourself money and time and don't give them a cent of your money. Don't go!!! I was in the chair no more than 10 minutes and out the door. They did nothing different than any other eye doctor has done. BILLING SCAM!

They charged me $403 for the glasses and $446 for the eye exam for a total of $846 for one visit…read more They didn't warn me in advance what these amounts would be. I was unpleasantly surprised. You can do better elsewhere.