DO YOURSELF A FAVOR AND GO TO HOME DEPOT INSTEAD. STAY AWAY FROM THIS LOCATION!…read moreI thought this was a good place to shop based on the reviews, but unfortunately, that has not been our experience. The communication at this location is truly horrible. We purchased baggers for our lawn mower, but they were not installed properly. We explained that the grass was not going all the way into the baggers and was getting stuck in the tube. We even showed them pictures and videos demonstrating that the lawn mower was not functioning properly with the baggers installed. They told us they could order a new belt and spring to fix the issue. We waited three weeks or more without receiving a phone call. Eventually, we called them and discovered that the parts had been at the store for about a week. Apparently, they had sent us a text message, but we never received it. If a customer is waiting for important parts and does not respond to a text, wouldn't it make sense to follow up with a phone call? When I went to pick up the parts, I asked whether we could return the baggers. They told us no because the purchase was financed, and they accused us of tampering with the equipment, which we did not do. He got defensive because he was the one that installed it incorrectly. He should not be installing baggers at all. At that point, we replaced the belt and spring, but even after changing those parts, the baggers still did not work properly. I ended up calling again and asking for RJ and was put on hold for 30 mins and then the call dropped. I called again saying the same thing and was told RJ wasn't there. So why was i on hold for 30 mins if he wasn't there???. After calling again later on their next suggestion was to remove the baggers, charging us $50 for pickup and another $50 for drop-off. To make matters worse, they suggested that we sell the baggers on Facebook Marketplace. We purchased these baggers this year, and they are brand new, from when we first received the baggers with the lawnmower it hasn't been working properly. We should not be experiencing these kinds of issues with a new product. We went back and forth with them, asking whether there were any other options, but they told us there was nothing else they could do. I then contacted the company directly, and they told me they could inspect the lawn mower. Interesting, because we were previously told that there were no other options! The company also informed us that, upon receiving the baggers, we had 90 days to return them if we were not satisfied. Unfortunately, that return window has now closed, and we were never informed of this policy by the store. The company offered to inspect that we accepted but after some thoughts we declined due to it being the same store picking up the lawnmower. We wanted absolutely nothing to do with them after asking numerous amount of time if there was any other option. Moving foward we went to a different company that was willing to assist us in the matter and didn't advice us to sell on facebook market. Based on our experience, it feels as though they are more interested in selling a lawn mower than providing proper customer service afterward.

In addition to having the best prices for aggregates in the area, Jimmy and his guys always make…read moresure you are super happy with your project. Thank you very much! My driveway looks fantastic!

Worst business I have been to. I went here because they were listed as an authorized Stihl Dealer,…read moreso I figured they would know what they are doing. Unfortunately, this was not the case. I went there to have 4 Stihl chainsaw chains professionally sharpened. When I arrived, 2 employees were there and barely greeted me. They both seemed very un-enthusiastic and there were no other customers. I got the feeling like this place was in the process of closing down. I left my 4 chains with them and came back the next day to pick them up. One chain was rejected due to a missing link, one of the remaining 3 chains seemed barely acceptable and the other 2 were obviously unacceptable. The top sharp portions of the chains were curved back at the tops of the links in the opposite direction of the blades' cutting direction. The employee tried to convince me that these curved sections would break off as soon as I started cutting and they would be fine. They just sharpened the chains on a machine and did not inspect them. I told them that this was not acceptable, and this is not how even brand new chains are delivered. Common sense would clearly dictate that this would not work very well and that this sharpening was unacceptable. They told me they would take them back and show the manager and the manager would sharpen them himself. I came back the next day and the curved portions were ground off in a rough fashion and 2 of the chains were still unacceptable. The manager didn't bother to come out and talk to me, not a good way to treat your customers. The employee tried to convince me that the curved cutting edges would just break off and not cause a problem. I disagreed and the employee then offered to sell me 2 new chains and he would credit me the re-sharpening fee. This offer clearly benefited him more than me as I now spent $$86.67 instead of the $43 just to re-sharpen my slightly used chains. But I accepted this as I wanted to get out of there as soon as possible. I spent twice as much as I should have but at least I had 2 new chains. But, I was not offered any type of discount to cover my extra expense for the additional trip and time wasted there. The employees didn't care, they were not trained very well, management didn't care, communication was poor and barely existed. I will never go back. Sorry to give such a bad review but this was really a bad experience for me. If I could give them a "zero" rating I would.

Wow, Kinda shocked at the negative reviews, Been going here since they opened and never had a…read moreproblem with the service or work performed. Jose is very knowledgeable and friendly, same with Mike . Ive owned a lawn service for over 20 yrs and used to go to Ridgefield power, Long / Short, saved over 500 0n a new 48 inch scag compared to other places that sell them, I get all my service done there and have never had a problem. Don Murphy Murphy Lawns

My experience with Marvin representative, John Barnick was outstanding. Professional, polite and…read moreprompt. Highly recommend if shopping for Marvin products.

Renovating a 100 year old house and they had replacement Cedar sheathing to repair the rotted…read morepieces in stock. The sales person gave us some options and helped to assure we were selecting the right materials for the job. Good old fashion customer service and respect with excellent knowledge of historic homes.

My husband and I were shopping for ideas to remodel our master bath. We were not on the same wave…read morelength regarding color or style. Happily, Laura Palmer helped us get to a happy medium and was very patient and suggested lots of options. We are both happy with the the new look!

My family & I received fabulous service from the whole team at Tile America in Brookfield....from…read moredesign ideas, to ordering; everything went smoothly & the bathroom tile is perfect.

While their countertops are amazingly beautiful their customer service when a situation arises is…read moreunacceptable. We paid $7.6K for countertops and our brand new oak flooring was scratched during the process and they will not accept accountability. Their response was, and I quote "You should check with the plumber or electrician or who every came after us on friday". Well guess what, no one came after them on Friday so it's not possible the scratch was from someone else. In addition, when they arrived to template the countertop I advised Hector that I had a butcher block insert for the sink, of which I showed him and he said no problem, well the butcher block did not fit in the sink insert when they installed it. Lastly, the newly taped walls were scratched upon installation as well. I will not utilize or recommend Douro Granite and Marble LLC in the future.

Without a doubt one of the most professional and competent group of people that I have ever had the…read morepleasure of working with. They graciously accommodated each and every request and delivered precisely what they promised. Customer for life.

Very professional service! They work very hard to find you the right product and make sure it gets…read moreto you when you need it. Lori and Annie are the best!!

No matter what tiling project we're thinking about, we always start (and stop!) at The Tile Shop…read more Their fantastic selection is beautifully displayed and we always find something we LOVE. Beyond the great tile selection, their knowledge of the products and how to best install is amazing and they happily share the tips of the trade. Price are fair, too. It's such a pleasure to work with Lori who knows her business and has a great eye for design as well as Francis, the manager, who always has good advice to offer. Can't recommend The Tile Shop in Brookfield more highly!