Every time I've gone in to this bottle depot to make a set of returns for the return it express program, they've had a different procedure on how to do it, and I've been yelled at every time. How it's supposed to work, is that there's a kiosk drop off point setup, which there is, you type in your phone number, a label gets printed off, and you drop it off into the bin next to the label printer machine. After the first week of this new system, the door to the bin was shot tighter than the gates to Mordor,and increasingly abstract and hard to follow set of instructions and written on a note taped to said closed and locked door we're posted. None of the times I've gone in there to return something, has the instructions or procedure been the same. Today they expected me to go around to the truck delivery entrance out around the back of the building, with all my returns, end dump it at the back entrance. When I just placed it on the counter, and started walking away, the staff began shouting at me across the room, berating me for not understanding exactly what they meant with their chicken scratch. The minute someone starts shouting at me and lecturing me in a place where I am the customer, is the minute I stop listening to their directions. Expect to be shouted and yelled at if you make the slightest mistake. I have complained to head office. Whatever stress or bad s*** is going on in the staffs day, that does not give them the right to yell at or lecture their customers. read more