I always have great service at this salon. The staff are friendly and attentive. Always on time.read more

First time here---beautiful setting---very calming and serene---Sang was wonderful----taking care…read moreof my raggedy gel nails (the result of an unexpected unloading of my son's household effects into our garage)---with care and expertise---she made suggestions regarding how to take care of my beautiful newly gelled nails including use nail strengthener and cuticle oil---you would not know how ugly my nails were going in---no sign of the uneven breaks or splits---my 73 yr old hands look Hollywood again! Now to my pedicure---what a hoot!!!---the lovely lady (I did not get her name and she didn't speak english) who did them set the massage chair to just the right setting (I sat and giggled and purred throughout the whole procedure)---she cheese grated my callouses off my soles--- massaged my feet using reflexology techniques---put schmeer on my legs and feet to made them smooth and moisturized---this is what heaven feels like! Will I return---heck I want to move in!!!

Amazing service!! I walked in at about an hour and some before work and asked if they could have it…read morefinished before work and I was on time for work and my nails look amazing thank you!!

I went this morning for a manicure and the young guy did a great job. Even put a design on my…read morenails. When in Victoria next I will go there.

My daughter and I had pedicures. Neither of us enjoyed the services - our two technicians worked as…read morethough they had no confidence. Mine didn't cut my nails and filed them super softly. It was very strange - as if she was afraid to touch my feet. I ended up having to cut and file my nails the next day. She commented several times she only works there one day a week and perhaps that should have been my first clue! She worked as if she'd never done a pedicure before. My daughter said her service was similar. There was a regular customer in at the same time with the owner. Both were friendly but soooo loud. It was odd for a day spa for it to be so noisy. Again the experience was kind of strange. We wouldn't go back. There was no malice or pain involved (thankfully), but the quality of the work was really low. And it was far more expensive than the place we usually go (the pedicure was $65 to start with plus a tip which I felt compelled to give). Both of them were very lovely people, but the pedicures were of poor quality. We don't recommend the services here.

Very good. I'm a returning customer. Ruby Butterfield is a…read morevery talented nail technician. Excellent place to get nails & pedicures.

VERY VERY BAD SERVICE. Would give a number less than 1 of I could. I have only gone twice (when it…read morefirst opened 5 years ago & then today). Both times had the same horrible service. I asked just for a manicure & she kept on saying deluxe & gel, and could barely understand her because she had a hard time with English. She wanted to charge me more, and I heard other workers trying to do the same thing to other people. I said no, just regular manicure. She didn't take off all my old gel polish. She then had me put one hand in the manicure bowl that had cold water with nothing in it. I literally just finished putting it in, and she pulled it out to start cutting cuticles. She finished cutting the one had that was less than 2 minutes, and then did the other. She then made me get up to wash my hands after cutting off the cuticle, which she only spent less than 5 minutes on. Usually places have a damp clothes and do it for you. My nails looked like what they would if I did it myself at home, barely took off any cuticles & my nails feel like when you break a nail. Once I sat back down, she said choose nail polish. I got up & was looking around for a box with all the colors displayed. I had no clue where they were. She then just pointed and yelled, "There." It was just where all the nail polish are kept up with numbers on them. She rushed me to choose a color, then yelled and asked for me to bring it to her. She then put the clear on. It was still wet, and then she put on other nail polish. She then pointed at the place to dry them. I was wainting for her to turn them on, and she then yelled and turned it on for me. She then put the top coat but missed some parts of my nails. Picture was taken when I got home 30 minutes after.

I usually go to a spa style nail salon in Langford (Talons) but I was near this location on Sunday…read moreand decided to get a gel pedicure. I walked in and luckily did not need to wait, and noted that all the nail techs had customers either getting their hands done or seated at the pedicure tubs. The woman that did my feet did not talk at all to me except to ask what color I wanted, and was extremely rough! I had to ask four different times for her to be more gentle. I am not that sensitive to the "normal" levels of discomfort one might have if they have cuticles trimmed/callouses sloughed off. The lack of any care given whatsoever to my requests was frustrating, and barely acknowledged. I gave up towards the end of the pedicure when she transitioned to painting my toes. My big toe on my right foot was hurting immediately afterwards, and it wasn't until I got home but I noticed a cut in the left corner of that toe. The polish itself looks nice, but the fact that she was so rough that she cut into my skin deep enough to require me applying Polysporin every day since is not OK. Due to the pain and discomfort and all-around lack of professionalism I had been treated to I called the salon near the end of day Monday to advise the owner/manager of my experience. The woman who answered the phone said that he wasn't there, but that I could tell her what happened and she would let him know. I stated that my toe is still extremely painful, and despite me requesting the nail tech to be more careful and less rough, I ended up with a slice on the end of my toe just under the nail. She certainly did not seem interested and did not ask for my contact information. I provided it anyway and asked for a callback. I understand the logistics of getting customers in and out quickly, but at some point there needs to be someone mandating professionalism, ethics and processes to follow when a customer ends up with a cut due to employee negligence. If I thought it was innocently done I'd have less concern. She did NOT care and made no effort whatsoever. It is now Wednesday and I have not heard from anyone despite leaving my name and phone number. I am still treating my toe with Polysporin as it is still an issue. The pain isn't as bad as Sun/Mon, I guess it's closing up. And have sidestepped infection hopefully. I am beyond not impressed, and I will never go back.

I 1000% recommend West Coast Nails for all your nail, tanning and waxing needs! Lyndsey is the most…read moreincredibly talented nail tech I've ever been too, I've been to many! I'll never go elsewhere! Lyndsey's prices are great, her work is amazing, she is extremely friendly and my nails and waxing have never been better or lasted as long as her work does! You won't be disappointed!

Boy these reviews are brutal! I go regularly for gel nails and they're always friendly and nice…read more You just have to find the one whose work you like. Love the pedicure chairs, and they always do a good job. If you don't like the work of one tell them to get another.

They burnt off my upper eyebrow during a wax ( I also have delicate skin so not sure if that was…read morethe real reason), i didn't even ask for a refund but when called cause it got bad two days later the owner hung up on me as I was explaining what happened.

Great friendly service, my nails always look great when they are done. Everyone is so friendly,…read moreI've walked in before and they've been able to help me right away.

Unfortunately not impressed with quality just got done this morning already not looking greatread more

Very arrogant and unprofessional. Due to some serious health issues I missed two appointments…read morewhen in hospital. I was reprimanded by the manicurist for this and he told me he would no longer see me. I am not irresponsible and didn't deserve to be treated like a disobedient child.

Very very rude and theif. They cut my nails very, very short. I wasted my money and time going…read morethere. Told me about increased price in halfway of process. It was an awful experience. I was so disappointed after service. My nail was broken, and he put new acarlic material on top rather than replacing it with a new one. My nail was hurting a lot. When i called back to share that with that guy l, he was very rude. Very bad service. I will not recommend this place to anyone. There are many more places better than this.

Oh my goodness, my new fave salon. Amy is the best stylist I've ever had. She listens, knows what…read moreto do and is super professional. Her colour sense is awesome (balayage!!) and she always makes me feel beautiful. Thank you Amy!!