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Lane Bryant

4.5 (8 reviews)

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Kohl's

Kohl's

(40 reviews)

$$

Slowest return process EVER. And most unprofessional, also. I had to do a return for a Kohls.com…read morepurchase . I had the receipt on my phone with the barcode, etc. It had only been less than a month since I bought it, so I knew the time frame was not the problem. Two cashiers and a manager could not figure out how to process the return. FINALLY. 40 minutes later, a fourth employee comes to the register and finally got it figured out. Really? Really? I still can't believe the lack of common sense these people have. I thought I was being Punk'd by Ashton Kutcher. I've never had a more horrible return experience in my life. Be careful what you buy at Kohls.com. Employees have no idea how to process an on-line return. It will take a minimum of four employees, and A LOT OF TIME to get it resolved. Hopefully, this Redding store will be the next to close.

I'm up here in Redding usually at least twice a week, so I like to use this Kohl's store to do all…read moremy Amazon returns. Not that I have a ton of returns, but when I do I come here. The return line is not bad usually and all I do is drop of the return with a return label and scanned and off we go! The Amazon credit is processed almost as soon as it gets scanned and a few hours later the money is back in my Amazon account. The staff seem like they know what they're doing ... at least for Amazon returns. As for the rest of Kohl's ... I really don't have any shopping to do here. Every once in awhile I'll get something like a t-shirt on sale for like $5.00 or something. It's a very clean store. The parking is easy and I noticed they have a ton of handicap parking if that's what you need.

American Eagle Outfitters

American Eagle Outfitters

(7 reviews)

$$$

I went into the American Eagle in the Mount Shasta mall I informed the staff and the manager that…read morethey weren't in compliance with the Americans with disability act, and I was given very short one worded responses so I left in a retaliation of asking for the district managers email I instead received phone calls and voicemails from the store manager, even though I had not left my name or number with any staff so she took it upon her herself to look me up through my loyalty number all because I was trying to get a hold of her boss and let the district manager know how I was treated so beware if you raise any kind of eyebrows in that store they will look you up and take it upon themselves to try to rectify the problem and after calling customer service they kind of just said well it is what it is and didn't want to try to help the situation. In fact they made it worse by saying well you signed up so your information is now up for grabs so beware and shop at your own risk

My fav store to shop in at Mt. Shasta mall hands down! Not only do they have amazing durable…read morequality that's so comfy. The employees there make the experience great! Jenny, Gabe, & Joadie are some of the managers there that I have met over my three years of working in the mall & shopping at AE a lot, & they are such a STRONG team!!! They always remember my name & help me use my coupons & find new things! They are so fun and they don't over due it, like in a customer service down your throat kinda way. They are AWESOME :)

Lane Bryant - plus_size_fashion - Updated May 2026

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