Idk what happened to this store in the last couple years but I would not recommend coming to this…read morestore. Staff is friendly but not helpful. Staff used to be really helpful. They hardly carry the most common sizes. Or don't order enough to begin with. And they make up their own hours. Mall doesn't close until 8pm on a Saturday, torrid closes at 6. No reason given. I wish I could make up my own hours at my place of employment. Steer clear and go to the next closest Torrid.

I love torrid and everything about it. But as you know it's a plus size store, and when one is plus…read moresized they don't exactly love trying on jeans or shorts. I went in about a month or two ago and I got bombarded by an employee after I tried on the clothes, I (already upset that jeans didn't fit) just wanted to get out and go home . This particular employee said very loudly "not gonna buy them? Why not? " I said they just didn't work . Again she asked me "but why?" And I said "if you just know they didn't fit "and I walked out. I have never felt more ashamed . Another occurrence with a different employee ( I think management actually) I went in to get shorts and was checking out , I usually like to talk to people so I tried to start a conversation with the manager and ask how her day has been and such. She was very short , not personable, and kinda rude to one of her employees. Now I love Torrid, but some things need to be looked at , at this store.

The manager is amazing. She always looks fabulous! I'm always greeted with a smile and a positive…read moreattitude when she is there! I enjoy shopping here!

Why did I even go here...cause I was desperate! This store…read moreis the reason why nobody shops in the storefronts any more. These guys will be out of business and not even have jobs because they are horrible unfriendly unhelpful and make you feel like you're bothering them. when you asked for explanations about stupid crap, like why are they no longer allowing u to return seasonal cloths anymore and they get smart ass with u it just reinforces why they won't have jobs in the near future And when u look around at what they actually have it's sad, I mean the majority of the clothing they have are workout cloths...and I can go to Dicks for that? disgusting, unfriendly, horrible and sad ...again this is why other competitors online are kicking your ass and this store won't be here in the future. Don't shop here, even if u r desperate it will only make you upset.

I haven't been to this store physically, but purchased something online! It shipped out super…read morequickly, was well packaged, and came with a handwritten note! Would highly recommend shopping with them online and would definitely stop in if I was ever in the area :)

I was walking around after sharing a nice dinner with my girlfriends after work and decided to stop…read moreinside this cute boutique I saw. On the outside, it looked cute and inviting. However, I was immensely disappointed in the costumer service. The workers there were snobby and rude, and my friends and I immediately wanted to leave. A few minutes after looking around inside, one especially cruel employee said (and i quote) "Ladies, you need to move. There's people who want to use the fitting area and are actually going to buy stuff" Now, this not only implies assumptions that we will not be able to afford their clothes but also makes us very uncomfortable. The clothes are cute, but between the horrific costumer service and the prices, my friends and I will not be returning any time soon.

I went into this store with my husband. We were there for 45 minutes. He tried on a few sports…read morecoats, shirts & pants. No one offered to help or even greet us. When we went to check out, we waited for someone to help us. When the purchase was over $500 the sales lady proceeded to ball up his dress shirts like dirty laundry. I took them out & folded all three of them myself.. Then she balled up his sports coat & my husband had to ask that the coat be hung and bagged. For a high end men's store the customer service & lack of polish was horrible. We won't be back.

I got a suit here and the process was so smooth! The staff was very helpful and it was very easy.read more

As a plus size girlie it can be hard to find quality clothes at consignment shops, so it's always…read morerefreshing to find one dedicated to plus size clothing. This shop had a ton of cute stuff in it and the girl working there was really sweet and funny. I got a gorgeous velvet dress that I wore to NYE and everyone loved it

Do Not order anything from this company. I returned merchandise over a month ago. They keep saying…read moreit takes 10 days to process a refund, well it's way past that! They claim they don't have supervisors. And you can't talk to anyone in the United States!! Horrible customer service!! No excuse!!

Great selection, not too high prices, employees were extremely nice and helpful. When I walked in I…read morewas greeted and was explained the sale price. I was I was approached again by another employee to help. Never been here before but it will now be my go-to store. Good job fashion to figure, you're doing it right!

This store is absolutely wonderful. I found out they put a Torrid in my local mall and I jumped at…read morethe chance to check it out. There aren't many options for plus sized clothing in York besides Lane Bryant, so I'll drive the extra distance just to find clothing that isn't made for 40 year old women. I am 20 years old, after all. Torrid carries sizes 12-28, and their clothing is what I would describe as alternative chic. In case you didn't know, Torrid was created by Hot Topic for plus sized women specifically. First of all, the staff is extremely friendly and knowledgeable about their brand and it's sizing systems. A staff member helped me find the perfect jeans, which is absolutely unheard of for me. They were all warm and considerate, and kept checking on me while I was trying on numerous items of clothing and taking pictures. I was never once treated rudely, and their staff followed the practice of watching the customer but only butting in when the customer asks questions or looks confused. It makes the shopping experience better, because most other stores treat me like I'm stealing if I spend a significant amount of time there, or they follow me around and comment on each item I even look at. Torrid's clothing is trendy yet also made for comfort. I can't imagine trying on something of theirs and feeling like I have to take it off right away. They had everything you can imagine from sweaters, dresses, skirts, jeans, lingerie, shoes, jewelry, fragrances and more. Unfortunately I can not fit into their lingerie due to needing a larger bra size than what they stock, but I tried some of it on anyway and it was very comfortable and made me feel sexy despite being the complete wrong size for me. Their prices were slightly high for certain items, but other items were very reasonably priced. My favorite part of the store were the fitting rooms. When you walk into the fitting room area, you're greeted with a huge space with chandeliers, leopard print carpet, amazing lighting, and huge mirrors. This area is also air conditioned. When you go into an individual fitting room, it's very spacious, very well lit, has a huge mirror, and a fan up in the corner that you can control as you please. I've had the feeling of being hot, cramped, and sweaty in way too many fitting rooms in the past. Torrid's fitting rooms made me feel comfortable and important. They truly thought of every detail to make the fitting room experience a positive one for plus sized women, rather than just throwing together a fitting room area like Lane Bryant (where I've always been drenched in sweat as I try on jeans and sweaters). I love the fact that there's now a good plus size store in this part of Pennsylvania, because it's been long overdue. If you're plus size and want to be treated like a Princess, go to Torrid as soon as possible.

This clothing boutique has some very interesting options for those looking for something a little…read moredifferent but not childish. Their styles are varied and made for a variety of body types, but don't expect everything to work for everyone. The cashier is very helpful, even going to the back to get a dress in a size not out front and steaming it out to make it ready to wear. Overall, if they have what you want and fall within what you can afford , they are a great place and worth the trip.

Extremely expensive $$$$ They don't order sizes bigger then…read morea medium/ large. :/ Extremely expensive $$$$ They don't order sizes bigger then a medium/ large. :/