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    Torrid

    5.0 (1 review)
    Closed 11:00 am - 7:00 pm

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    11 years ago

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    Windsor

    Windsor

    2.0(2 reviews)
    0.1 mi

    I really love the clothes here and always find what I need. The store is clean and always in order…read more However, the staff isn't consistent. Most times I go in and they're less than helpful. If you need help in the dressing room - forget it. You wind up having to get new sizes yourself. Good quality and decent prices.

    BEWARE! To say my experience was horrible, is a complete understatement. I went into the store to…read morereturn one shirt ($18.83) and exchange another shirt ($23.03) for a different size. Both shirts were bought online with a 30% off discount totaling $41.86. When the girl was checking me out she did the return and exchange all in one transaction. I left after receiving my receipt and a different sized shirt. It wasn't until I walked out of the store did I realize the cashier failed to return ALL of the money that was owed back to me ($18.83) for the shirt I returned. Instead, she only refunded me $8.96. Stunned that I was ripped off, I returned to the store and confronted another employee about the return. She then told me to wait for the same girl to checked me out before to return to the register. I then confronted her about the return and told her that she shorted me money on my card. She then tried to explain to me that she could NOT do an "even exchange" since I returned the shirt IN STORE and the price of the exchanged shirt would cost me the original price ($32.90)! Shocked that she failed to bother explaining this to me to begin with, I told her I would not like to keep the exchanged shirt since I was tricked into thinking I was actually getting an even price exchange. She then returned the shirt and told me that I could not receive the full $32.90 I was originally charged out of the returned items since an exchange would be "final sale". Somehow, she gave me back $8.96 when I returned the exchanged shirt (didn't make any sense to me at all). I told her it was unfair that she would cheat me out of the full amount of money I was owed. Her and the other employee did not fully understand how to return an online item for an even exchange and basically told me that they couldn't do anything else to resolve the situation! They failed to offer me any number for corporate, nor call a supervisor regarding the blatantly obvious issue. Both of the employees felt comfortable letting me walk out of the store ripped off and dissatisfied. I left and immediately called the Windsor customer service number and told the operator, Brianna, how poorly the entire situation was handled by both of the employees. Brianna immediately told me that the situation never should've occurred and worked hard to resolve it. I honestly would never shop at any other Windsor store after my poor experience if it wasn't for Brianna's help. Windsor has excellent quality clothes so to have this kind of an experience in their store was very disappointing for me. If you dare to enter this store and spend your money here (god help you), make sure the cashier gives you the right change/amount on your card back, and do not let these employees steal money from you. I'm sure I'm not the first customer they ripped off!

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    Torrid - womenscloth - Updated June 2026

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