I've always been a big fan of Torrid - since way back in 2007 when I first heard of them. I was…read moresuper excited when I moved here to find that there was one so close to where I was living and immediately headed to the store. I chose to go in the middle of a week day, knowing that there would probably be a few other shoppers, but that it wouldn't be terribly busy, and I would have a chance to look around at the new products, try clothes on, and chat with the employees (who, at other stores, have always been super nice and friendly). There were 3 employees - 2 managers and a third lady who was putting out clothing she was bringing from the back. She was very nice - greeted me (the other two had not) and was very excited to help me find anything that I was looking for. As I started to tell her what I had in mind, one of the 2 managers came up and told her to go back "where you belong" before taking over with me. She then proceeded to "help" me find things, but did not actually listen to what I was looking for - showing me items that she thought would be "perfect" but were nothing like my style. This is NOT how I have been treated at other Torrids. I decided to just look around for a little bit, hoping that when the third employee came back out, I would get a chance to engage with her some more (I liked the way she was dressed and she seemed to really care what I had to say). The manager went back behind the counter where the 2 managers laughed, played on their phones, talked about the clothes they were going to purchase, discussed sex and other inappropriate things, and made fun of another customer when she left. When the third lady came out again, I asked her for help, and again the manager came back up to us, saying to me, "I thought I told you to let me know when you were ready." The third lady quickly walked away and I asked the manager if I could go into a dressing room and try on the armful of clothes that I had. After she was done talking to some guy that came in with food for her (a good 8-10 minutes), she finally let me into a dressing room. While I was back there, the two managers came in and started trying on clothes in their own rooms - while the third employee was in the back still, leaving no one on the sales floor. They were loud, aggressive, and unruly... and I left before I even finished trying on the clothes. While doing some purchasing on the website, I decided to give them a second chance and had my items shipped to the store. I had a coupon that I wanted to use when I got there and chose to go on a Friday evening with a friend. I had to deal with one of the managers again, and 2 more employees - one in the dressing room and one on the register. There was a long line and the manager spent the whole time talking to some of the ladies in line about how she was getting her own store and would be moving soon. She didn't greet anyone, offer assistance, or let these ladies get a word in. When a lady asked for help, she sent her to the dressing room to get the employee back there because she was busy. She did not make an effort to get on a register. Several customers put their items down and left the store without making a purchase, and the manager went on to make fun of them to other customers. I ended up leaving without my packages because there was no one available to help me - the other two extremely busy with customers. I went back a few days later and, as I walked into the store, realized that I would have to deal with both managers again. Once again, I had to wait until they were done playing on their phones to get any assistance. When the other one went to the back, I complained to the store manager about my experiences and she laughed in my face. She told me that, as a customer, I have no idea what her job entails and just because she's standing behind the counter doesn't mean she's playing around. (She was. They were showing each other pictures and laughing, which was clearly shown through the mirrors behind the counter.) She complained that she doesn't get an office to do the work in so she has to stand behind the counter and she has a lot to do and doesn't have time to deal with "needy customers." I was appalled... and shocked into silence. Again, this is NOT the behavior I have come to know from Torrid. I took my packages and left. And I have not set foot in the store since. A couple of days ago, I met a lady in the food court of the mall that this store is located in. I loved the outfit that she was wearing and asked her where she got it. Torrid. Turns out she's a manager there. I was talking to her about my experiences and asked about the third lady who was so nice. Her response? "Oh her? I got that b**** fired" and then she laughed. I will be going to Gettysburg or Lancaster from now on. Or just paying for the shipping to my house. Better yet - I may just decide to not shop with Torrid at all in the future because of this.

Idk what happened to this store in the last couple years but I would not recommend coming to this…read morestore. Staff is friendly but not helpful. Staff used to be really helpful. They hardly carry the most common sizes. Or don't order enough to begin with. And they make up their own hours. Mall doesn't close until 8pm on a Saturday, torrid closes at 6. No reason given. I wish I could make up my own hours at my place of employment. Steer clear and go to the next closest Torrid.

The manager is amazing. She always looks fabulous! I'm always greeted with a smile and a positive…read moreattitude when she is there! I enjoy shopping here!

Why did I even go here...cause I was desperate! This store…read moreis the reason why nobody shops in the storefronts any more. These guys will be out of business and not even have jobs because they are horrible unfriendly unhelpful and make you feel like you're bothering them. when you asked for explanations about stupid crap, like why are they no longer allowing u to return seasonal cloths anymore and they get smart ass with u it just reinforces why they won't have jobs in the near future And when u look around at what they actually have it's sad, I mean the majority of the clothing they have are workout cloths...and I can go to Dicks for that? disgusting, unfriendly, horrible and sad ...again this is why other competitors online are kicking your ass and this store won't be here in the future. Don't shop here, even if u r desperate it will only make you upset.

This shop was recommended by a friend, much younger than me, but the clothing is classic and…read morestylish. I purchased two blouses, a sequined sweater, three pair of Christmas socks, my secret weakness, and earring for just a little over $100. A perfect holiday pick-me-up on a cold, gloomy day. Sales staff was helpful without being pushy. PS, lots of nice slacks and patterned leggings.

I don't live near the Lancaster outlets but visit there regularly just to shop here. They have…read morereally cute clothes for the office, going out, or casual days. And they often have BOGO or other sales going on so I usually leave feeling like I got some great deals. Also the staff is very friendly. Love this store and highly recommend!

Three Little Birds always has such a great selection of unique and stylish clothing. I love this…read moreboutique and would recommend it to everyone.

This clothing boutique has some very interesting options for those looking for something a little…read moredifferent but not childish. Their styles are varied and made for a variety of body types, but don't expect everything to work for everyone. The cashier is very helpful, even going to the back to get a dress in a size not out front and steaming it out to make it ready to wear. Overall, if they have what you want and fall within what you can afford , they are a great place and worth the trip.

Visited looking for a few pieces to add to my business attire wardrobe. I love the Allie bootcut…read morepants and also love the new patterns/colors they are coming out with! Service here was awesome. I was greeted immediately upon entering the store and the very friendly lady helped me find what I was looking for along with showing me some other nice pieces. This is a nice size store with a lot to choose from. Make sure to watch out for deals and coupons, as you should never have to pay full price here!

When I am in town I come by to check out clearance items. They usually have good deals since it is…read morea stand alone store and they get a lot of merchandise. The staff has always been friendly and incredibly helpful. I am a low maintenance customer but they have even offered to order and ship my purchases to my house for free since I live out of state. The one thing that irks me about Lane Bryant is the hard sell with the phone # and texts and e-mails and blah blah blah. I just want to pay and go and if you are going to offer "deals", then just lower the price already. But I suppose most people like a "sale". The store is well lit and laid out nicely. It is not cramped and you don't feel like you are in a maze. Half of the store is dedicated to cacique and the other half to clothing.

Worst customer service ever!!! When I opened an account I…read morewaited for the bill. I never got my first bill but received my card about 3-4 weeks after opening the account. I called the card to pay it and she told me I had a late fee. I tried to explain I'm calling as soon as I got anything and all I have is the card no bill and she said she can't do anything about it to call back when I get a bill so I cancel the card since I already have a late fee first month having the card. She says all rudely I'll be happy to help you with that. She closes it I get the bill and then they said we can't help you at all since you closed the account it would have been nice if that rude ____ would have said that before I closed it but no why would they look out to help you I mean it's only CUSTOMER SERVICE. So I had to pay it after talking to many customer service reps that all said there's no help available. My other problem with customer service is it's suppose to be a place to get help but they hire people that have such a deep a accent you can't understand them and honestly I don't think they understand you either because all they say is we can't help you. Victoria secret has a 2.2 star rating for their customer service that's BAD! Don't they understand when people close their accounts over something stupid like a late fee THEY LOOSE MONEY IN THE LONG RUN. Besides all that they the quality has gone way down save your money and shop at a thrift store the quality and customer service has to be better. Save yourself a headache and don't open an account!!

Great location and fantastic customer service! I visited…read morethis location while on a break from sporting event and I was blown away. I honestly planned to get a gift card only but the semi clearance sale racks reeled me in. This location is smaller then the ones I am used to here in MD but it made it easier for me to capture some great buys. The clearance rack was neat and orderly by size and style, two employees asked to assist me & I was really impressed. The semi annual items are current in season items that I've paid regular price for and love. It was a no brainer to stock up on some goodies in different sizes. The counter lady was really nice and pleasant and made my check out process a breeze. If ever in this area again, I would not hesitate to stop here again to grab some good buys and excellent customer service! Oh, & the semi annual items were an additional 25% off!!! I swear I can't make this greatness up!

I'm not usually one to shop and pay retail but there's a backstory…read more Found a pair of great fitting jeans at a thrift store. The fit was so perfect (and I have a hard shape to fit, skinny legs, thick waist) that I googled the label in hopes of finding more on ebay. The brand is Westport and the logo says W62 - so if you ever see this brand in your thrift store travels scoop them up! Anyway..... Low and behold they carry these jeans at Dress Barn. I do own a few Dress Barn labels from my thrifting scores but never pants. That fit was so perfect I had to go and get more and it was perfect timing too because I just happened to get Tanger Outlet coupons in the mail - double score! I called the store and described what was on the label of the jeans I had and she quickly found a pair and put them at the counter for a 24 hour hold. $29.99 (on sale) is still a bit more than I like to spend, even with the 25% Tanger but that fit.... All I can say is I walked out with not one, not two, not three, but FOUR pairs of this great jeans, all for a whopping $40!!! And that total includes a scarf! How you ask when they were $29.99 a piece? Well.....they had some sales racks in the back and I can never walk past a sales rack. Turns out they had the same jeans, same size only in petite on clearance (which actually fit even better) combined with my 25% Tanger coupon. The $40 total also included a great infinity scarf I found on clearance in the 70% section. Actually there was quite the collection of clearance items for 30%, 50, and & 70% off. Love me some clearance racks!!! Aside from the clearance racks the regular priced items were very fashionable and they had plus sizes in the same styles as misses. I loved the majority of clothes they had and any of the pieces could easily fit nicely in my wardrobe for casual and business, but not at those prices. Not that they were bad, they were just...well, retail, and um I don't pay retail, hence the 4 instead of 5 star rating. The two sales gals were wonderful as well, one even worked there for 20 years, that's unheard of in retail. The dressing rooms were clean and well lit. Overall the store had a nice flow and pretty displays that made it hard to walk away (must.remember.I.don't.pay.retail). One thing is for sure...I will be back, and often, to check those clearance racks!

As a plus size girlie it can be hard to find quality clothes at consignment shops, so it's always…read morerefreshing to find one dedicated to plus size clothing. This shop had a ton of cute stuff in it and the girl working there was really sweet and funny. I got a gorgeous velvet dress that I wore to NYE and everyone loved it