I had an order I got in mail that I did not order and was told to take to my local store. God bless…read morethem they were so sweet and tried so hard to help me figure out how to return an item that was obviously sent to me by mistake but it wasn't so easy. The young ladies that work in the store at this location are top notch. They got on phone to work thru it and in end I was happy it worked out. I love rack room when they have sales and I'm sure I'll come back to shop soon.

I buy all of my shoes here whether it be casual, athlectic, business, or beach shoes. They have a…read morenumber of different discounts and daily specials that make it easy to stock up on shoes for you or the family without breaking the bank. The staff is always friendly and helpful they care about their customers and make it a point to talk to each and everyone of them. Everytime I come in they remember me and ask about my daughter if she isnt with me.

I was in need of workout bike shorts and tanks and PINK was running a Spring Sale with items 40-50%…read moreoff. I scored a cute tank, bike shorts and a adorable sports bra for my little girl under $50. Staff was wonderful and accommodating. They had styles easily sorted for us to find even when shopping clearance. I will definitely visit this location again when in the area. The store layout was clean and easy to maneuver through. Checkout was seamless.

Kuddos to the staff here. I walked in and someone asked if i needed help. Was sent over to the…read moredressing room area and Justine was so helpful. Brought me several different bras to try on. Justine had to go on break and Alyssa took over and was just as helpful. Ordered the bras since they weren't in the store (due to my size). Price was what I expected. I tried to buy a bra at Belks, but the size was not what it was marked. I will never buy any bra except for a VS. Thanks for Great service.

I am so impressed with this store! I always shop online but I found out that they had a brick and…read moremortar location here so I happily stopped. Jayde and Brianna were so helpful and nice. Thee store is really clean and I cannot wait to be back!

Angelina is amazing!! More employees should be as helpful as Angelina. Started our vacation being…read moretold the outside pool at hotel was closed. Due to Forest fires in our vacation area we had to move hotels. The coastal hotel we ended up at had both indoor/outdoor pools open. Stopped in Torrid at Jacksonville NC for a swim suit. Angelina advised us corporate refused to send swim suits to this location. How outrageous is this!! A coastal area, thousands of people visit year round due to military base and beach. There is literally nowhere for a plus size gal to buy a swim suit!!! Really Torrid.... Come on. If Angelina had not been amazing and checked the returned items I would have spent five days on the Atlantic coast with no swim suit. Angelina is great!!! I only gave five stars because Angelina saved the day.

I was pleased with their customer service when I shopped there the other day. I spotted a pair of…read moresandals that I really loved. It had a sale tag on it and also an advertisement on the shelf that read BOGO 1/2 off. When i asked if it applied to all sandals in the store, they said that mine was not BOGO 1/2 anymore because it was on sale. They insisted that the sandals I picked up were misplaced on the shelf by another customer. I showed them where I got them and that every sandal on the shelf had sale tags and that mine were indeed, not misplaced, They were kind enough to honor the BOGO 1/2 off, which i appreciated. On a side note, I feel that they should have a seating area like other AEO locations. I would have shopped longer if the kids I brought with me had a place to sit and entertain themselves.

Me and my boyfriend came into buckle b in Jacksonville last Saturday and let me tell you Hailey,…read morerose, and Jack I believe is his name had the best customer service I have ever experienced in the store. So kind and friendly! If anyone is needing help or just needs to talk they are so open and welcoming. The atmosphere in there was very much a safe space and everyone and everything in that store was so put together. Me and my man put some money in that store let me tell you!!! But man it was so worth it. I recommend coming here! Thank you again And Hailey you rock! Personally you were very helpful to me and my friend Natalie. Lol you even convinced me to get that perfume ugh it smells so good lol I hope your boss gives you guys a raise for real I can't express how much I liked it there! Will be visiting again as I love almost an hour and a half away!

Rachel was so nice and def helped me in so many ways! everyone was so friendly. Best store ever!!read more

This place is absolutely fantastic…read more My wife has decided to stop paying outrageous amounts of money to color her hair and decided she wanted to start doing it at home. I went to Sally's and was overwhelmed by all the different products and what to do. Luckily the employees there are all so extremely knowledgeable and helpful. Here I am, a man who had not a clue on what I need and they walked me through the entire process. Explained the timing and what gets mixed with what. I have been back again and again since then and the experience is always the same. Top notch service and recommendations. Also everything you buy is stored on the computer so if you forget what you bought previously they can look it up.

Always excellent and attentive customer service! The staff is knowledgeable about their products as…read morewell as letting you know the sales and specials! I have never been disappointed with this location!

Ran out of foundation that is not made anymore. Stopped in and Jayna helped me find the perfect…read moreshade for my skin color and an extra bronzer to add in for when I get darker during the summer. I can't tell you how much I appreciated all her help. I am seventy years old and things have changed. She was so understanding and helpful. Thank you Jenya for all your help. May 2025

When you come in the door you are greeted by Choycee. Her skin is natural and flawless--a great…read moregreeting by example of a store with excellent projects. Choycee collects information about the products/services you desire and knows the expertise of the staff. You are then connected to the best. Choycee is management material. Jayna. Jayna is familiar with the intimate details of all products. The best product match with skin need will be made. A demonstration of how to use the product, followed by a natural to glam look will be applied. Jayna's service is similar to shopping at Sak's Fifth Avenue. The Gentleman with the cowboy hat finishes the experience with a most pleasant checkout.

Always fair prices with great selections BUT .. somebody hired a new person in charge of fair…read morepricing.. a HUGE FAIL. THEY KNOW NOTHIN ABOUT PRICING AND HAVE PRICED NESTLY ALL ITEMS WAY ABOVE WHAT USED ITEMS FAIR PRICING ONCE WAS. They get all merchandise FREE . DONATED.. so the profit margin is 100%...people with little $$$ or who love a bargain, once made out very well. From Cali to NC, I've shopped Salvation Army, donated to, and led many to their stores. They really need to ReThink how they are pricing and fire whomever decided that Bargins only apply to the Salvation Army.

So... do you want to run a "collectables/antique store" or do you want to run a "thrift store"?…read more#1. If you want to run a collectables/antique store the first thing you need to do is stop calling yourself a thrift store when pricing items as if you are running a collectables/antique store. #2. If you want to run a collectables/antique store items that you believe are valuable must be authenticated, cleaned up, displayed properly, and prices must be in line with the collectable or antique market values, whatever the market will bear at the time the item is being sold. Being a collectables/antique store requires expert level knowledge and attention to minute detail, unlike a thrift store. #3. Throwing things in a pile on filthy shelves with dollar store items and trash and pricing them like they are antiques or collectables without any of the proper steps outlined in #2 is simply an attempt to scam unwary consumers. #4. Props to you if you want to run a thrift store, this is a truly needed service in our community. Pricing needs to reflect the values of "thriftiness". No special attention needed for items you intended to sell in your thrift store. Just put the stock out and price as if it were a garage or estate sale of items of unknown value or quality. #5. Attempting to "police" your thrift store for "flippers" ends in the result described in #3. If you want to be a thrift store, be a thrift store, if you want to be a collectable/antique store, be a collectables/antique store. #6. This is HUGE, if your items have been donated, you received them FREE OF CHARGE! Think really hard about how you answer this... How can you, with a decent heart and soul, price your items so high that the ones who truly need them, can't afford them?? You're basically stealing from good-hearted souls who think a needy child will receive their donation at a very reasonable price...or an elderly person on a limited budget will be able to afford their donated items? You're ensuring that only resellers and collectors will be able to purchase the FREE items! You're making a huge profit off of FREE items that are donated for the needy! You simply don't get it or do you?