I was pleased with their customer service when I shopped there the other day. I spotted a pair of sandals that I really loved. It had a sale tag on it and also an advertisement on the shelf that read BOGO 1/2 off. When i asked if it applied to all sandals in the store, they said that mine was not BOGO 1/2 anymore because it was on sale. They insisted that the sandals I picked up were misplaced on the shelf by another customer. I showed them where I got them and that every sandal on the shelf had sale tags and that mine were indeed, not misplaced, They were kind enough to honor the BOGO 1/2 off, which i appreciated.
On a side note, I feel that they should have a seating area like other AEO locations. I would have shopped longer if the kids I brought with me had a place to sit and entertain themselves. read more