Throughout the summer I took advantage of their sales. I bought about 30 to 40 bras over the summer. I am just now starting to rotate them out. One of the bras was stitched incorrectly and the strap was twisted. They found the receipt from where I bought it in June. One lady said I could return it. The other lady with the very nasty attitude said we normally don't take these back. But it's a defect. I know it's outside of the return policy but it's a defect and I just found it. Needless to say she was very nasty. I did not get her name. She was a tall light skin, African American young lady. When the other lady told me to go pick out another bra I was having a hard time. The three that were behind the counter were too worried about what's for lunch. Who's leaving early and what's going on this weekend, this particular day was October 30th. Tudy was the only one to notice that I needed help. She said she was helping someone else but she'll be right back which she did . In the meantime, three other ladies continue their conversation so I had to be very ugly and say y'all over here, talking and y'all see. I need help. These young ladies other than Tudy obviously don't want to work. They did however take the brought back and I was able to exchange but only after a heated conversation. I called the next day October 31st and spoke with Sarah. Sarah was very apologetic and had me to describe the ladies and then she looked at the schedule. She took my name and phone number about an hour or so later. Angel called. She wanted to hear my side of the story. Angel was so very very apologetic. She told me the store policy is not to take back after a certain time but it's a defect and it doesn't look like it's been worn then they can take it back. Unlike what the other rude lady told me. I exchange the bra and even bought another one. The only reason is that's the only Lane Bryant otherwise I would go somewhere else. These young ladies have no customer service skills whatsoever. Unfortunately I have to shop there. I would not recommend it to anyone else and as soon as I find somewhere else to go I will. Thanks again to Tudy, Sarah and Angel for helping me. read more
