I was so freaking angry well before I stepped into this store. I had placed my order on Lane Bryant's website several days ago for pickup at the store by Tuesday. I wanted my items for Easter morning. By Wednesday I had received no notification so I contacted customer service. Partial delivery, remaining due Thursday. By Saturday when I still had not received a call or email, I emailed customer service again, was told my order had arrived 2 days ago. I drove to the store 24 miles away from home, very angry and ready to tell the employees how to do their jobs and close my long standing credit account.
Never got a chance. This crew was so unbelievably helpful and kind to everyone who walked in that my anger immediately dissipated. The store was in the midst of a fantastic dress sale so while it wasn't crowded, people were buying more. I bought even more clothing while waiting for my order to be brought to the desk, well more than I have ever spent in one trip at Lane Bryant. I was also offered to order an item which was not in stock at the store to be delivered to my home. That's what fantastic service does, please the customer into staying and spending. Smiles all around. Well done! read more