I called Landmark as my AC fan was not kicking on, and was aware that there was a $95 service call fee, and am always glad to pay that as I understand companies have to ensure that they recoup the costs of their service calls. So the technician arrived and was very nice and competent. And he spent 10 minutes assessing the situation and then apparently identified the issue and replaced a capacitor, which resolved the problem. He was at my house for all of 40 minutes, and the exact capacitor that he used was $10-14 on multiple reputable sites. Somehow that 40 minute repair, with $10 part cost me $355? I challenged the price, and the technician said he could take off the part and just charge me for the visit, but I opted to just call it in as I knew it was not something that the technician had done wrong, rather a company policy. I called into the manager and he basically told me that a 2600% markup was reasonable on the part...:-). Ouch. read more