I needed to help my elderly Mom with her bank account, even though there was one closer to her we…read moreended up working with Lindsey in Lake Geneva! She was so polite and helpful. She gets 5 stars from us! Thank you!!!

Opened an account and within slightly more than a month there were fraudulent charges showing up on…read morethe debit card I never used anywhere and a false deduction from my checking account. Calling the banks central "fraud prevention" is an 800 number with ladies who only give first names and robo hold of "please stay on the line and the next available operator will get to you our call is very important to us" for over five minutes. How is that even remotely secure, confidential, protecting your information and assuring follow through accountability and documentation of the paper trail of the issue? Ok they gave a new debit card but the false charge is still there and no assurance it won't happen again. Does not feel like a safe place.

The staff is mostly friendly and I appreciate the community involvement of this organization. I…read moreprefer not to switch banks as advised by out accountant to streamline our finances. It's nice to go whwre people know your name.

**Updated review August 2026** I had to revise my review since I last posted several years ago. I…read morehave been a patron for over 20 years, but am transitioning to another bank due to the decline in services within this branch as well as at the corporate level. The fees are significant and unfair, and the lack of staff knowlege has resulted in account errors that have been costly (depending on who you ask you will likely get a different answer). Should you make a mistake on your register (for example forget to deduct a random autopay from your balance) you will be charged $35 per item (even if the withdrawal is for less than $1) in the order they came in. Within a day this mistake will easily and unfairly cost you over $200 and common sense cannot be negotiated, and they won't consider reversing the fees no matter how silly they seem. So, if you are at any risk of making a simple mistake on your register for less than a cup of coffee, I recommend you bank elsewhere. Its unfortunate, because switching banks after 20 years is a pain but makes sense for me...because chances are I will at some point forget to add that cup of coffee to my register and I will need some understanding and grace from the person I am speaking with at my bank so that it doesn't become a $200 mistake. This is not that bank. Original review in 2018: My experience with this branch has been so good. A few months ago, I had a restaurant incorrectly charged me over $1000 on my bill (I paid with my credi/debit card). I didn't realize it until the next day when I looked at my bank account online. Aleta was so helpful in getting it all sorted out, and truly went above and beyond. Since then, I have opened a new checking account there and she as well as the other employees at this branch were so helpful. Next I will be opening a savings account there. Very appreciative of all of their help and I would definitely recommend this branch.

I have had accounts in many different banks over the years, but the combination of location(inside…read morea Pick N' Save Grocery), hours and customer service make this the best bank I have ever dealt with.

Tim has been absolutely fabulous in helping us get our financials organized! He's patient and…read moreaccommodating while not being pushy in any way , has a very simple way of explaining to people who are not familiar with all the crazy investment terms, and goes above and beyond to help with the little things to make it easier for us! We absolutely recommend him and his office!

Christian did wonderful job in help me get a lone and took time file the loan…read more Darryl Sankey

I never used a payday service before but this was 100 times better than i expected. the staff was…read morevery friendly and helpful. they explained everything to me clearly. i recommend Check N Go to anyone who is in a cash bind. thanks

I had an issue with a claim. I asked the representative if there was anyone else to talk to about…read morethe settlement. He said you can try calling your agent. I called the office and Michelle offered to make a call. The outcome of my claim was much more of what I expected. Thank you!!

I have been a customer for years, decades actually. Claims are always handled promptly and fairly…read more They make the process seamless and ensure that any vendors they work with are top notch. Special shout out to Kathy Pederson who has become a family friend because of her loyal service and compassion for our family.