I do like Educators Credit Union mostly because it's not one of those big awful three mega-banks…read morethat tanked our economy in 2008 and since then have been robbing the American public in the form of excessive fees and loan interest without mercy. This location has a great staff of friendly, efficient and able tellers. They have extremely limited contact during the pandemic which tells me they care about health and safety.

Customer Service: ***** Competitive Rates and Offerings:…read more ***** Digital Technology/App: ***** Educators Credit Union membership is open to anyone who works or lives in southeastern Wisconsin. Educators Credit Union is a financial cooperative. We've been with ECU for about 9 years now. We moved from US Bank after getting nickel and dime on a monthly basis and extremely poor customer service. We read about ECU, came in to talk to them and walked out with our accounts set up. Friendly, outgoing and accommodating customer service each and every time we go there for whatever reason. We have multiple savings, checking and home improvement loan here and now most recently a short approval process to get a pre-approved auto loan in a few hours. We were then able to better shop for a car. I was also there to help my oldest build credit, working with a rep and asked if it was possible to have him order me new checks and he went in and did that within 30 seconds instead of pushing it off to someone else. What we like best is one of their programs. Debit and credit card holders can earn reward points. Every dollar we charge on our debit/credit card: Debit card "credit" transactions = 1 point for every $2 spent Credit card "credit" transactions = 1 point for every $1 spent Redeem points for discounts and promotions on Educators products and services, cash back, gift cards, air travel, and more. We use our points for hotel stays and take side trips with the kids. I can't stress enough how exceptional the customer service is. After all, banking is a service business, and ECU does a great job to earn your business. ECU started out operating under the guiding principle of "Not for Profit, Not for Charity, But for Service." They consistently deliver on that principle.

Great service and the staff is phenomenal! Went here for an auto loan and we were in and out…read morewithin an hour (pre approval). They have an AutoWerks at this location (adjacent to the bank), so it seriously cuts down on paperwork and time. Great selection and I highly recommend it!

Like all Educators Credit Union Branches, this one is filled with friendly competent workers who…read moredon't charge you an extra fee for talking to them. This one is larger and nicer than the other branches and is attached to a used car sales operation so you can get your car loan then walk over and shop. Roomy easy access drive through and ATM.

do not buy a car from these people they will sell you a car with known serious problems then claim…read morethey had no prior knowledge of said problems

After looking for a used car for several weeks, and after being lied to, had dealers (new car) try…read moreto charge for items like "passive theft device" and other scams, it was a relief to deal with Anthony's Used cars. While we haggled over price, they offered a fair price on my trade in, and offered a very competitive price, well with in Blue Book Value, on the car I purchased. They also offered a 30 day warranty on the car drive train, which the other dealers I met did not. The car was spotless inside. I'll go to Anthony's first next time.

I'm sorry for the long review...It's my first and I'm not sure how these are supposed to be done…read morebut I honestly feel that this is good information for potential customers. Also, I know that the NAME of the business is "Educators Credit Union", but you do NOT have to be a teacher to have an account here...You can be a firefighter, police officer, nurse, doctor, EMT, paramedic, etc...! I believe you just have to have a job doing public service! My husband is a firefighter and paramedic. I wrote this paragraph at the end of my review but moved it to the top for a forewarning of the long review and informational purposes of the ability to go to this incredible Credit Union! Although we have accounts at both, there REALLY is a difference between a bank and a Credit Union...At least, between our bank and Educators Credit Union! That's NOT to say that I don't like our bank (I wouldn't keep any accounts there if I hated it)...But I LOVE Educators Credit Union in Elkhorn! The tellers are always sure to welcome you in the moment you walk in the door and treat you kindly, regardless of whether you are doing a deposit, withdrawal, making a loan payment, or there to see a personal banker in hopes of getting a loan! I will get back to the loan thing in a second but I also wanted to mention that the tellers will ALSO try to help you figure out what's wrong, if you are having any issues, with your account...Such as unknown charges on your account or overdraft fees and, if THEY can't help you they'll ask for help from the personal bankers that have been there longer and have more experience. Back to the loans... If you need a loan Educators Credit Union is a GREAT place to go for it! I know, for a fact (because I have had in the past, or CURRENTLY have), that they do: credit rebuilding loans (I didn't have this one but a family member did), personal loans, holiday loans, credit cards, and vehicle loans! I believe they ALSO have mortgage loans but, unfortunately, we've already got that one through our bank and, fortunately for us, the bank actually had a similar interest rate! However, our credit cards compared between the bank and the Credit Union have VASTLY different interest rates and the Credit Union is FAR superior! The Credit Union ALSO offered a FAR superior interest rate EVERY time we've needed a vehicle loan over the past 18 years!!! Besides the interest rate being so superior, the personal banker that has helped us over the past 18 years (even before she got married and was still Kym Moore! LOL) Kym Perrelli, has ALWAYS been amazing about making sure that ALL our financial needs were met! She has made sure, with our last vehicle loan, to make sure that it was enough to also cover the cost of licensing and registration! In the past we've had her add the cost of other loans to a vehicle loan so that we would be able to pay off the higher interest loan immediately and be left with the lower interest vehicle loan only to pay. The people truly care about helping you get to a better financial position and would never, in MY experience, give you a loan that you would have any issues paying back...Which, I think, is WHY Kym tried to add loans together when she could! Yes, it made a slightly higher vehicle payment, but only after removing a MUCH higher other monthly payment did she ever do that! I can't tell you how much I appreciate her for that because, thanks to her, our credit score is finally getting better after a bankruptcy had to be filed years ago! Again...sorry for the long review but I hope that my information helps you!

I've been a loyal customer of Volkswagen Credit for two recent three year leases and one purchase…read moreyears ago during college. VW is the parent company and practically one of the same as Audi. Maintaining excellent credit I always return or swap leased vehicles early. On March 9th I returned my GLI instead of holding on to the lease end date of April 11th. VW and Audi accepted my excellent condition GLI with 10,000 miles after three years and placed me inside a very nice Q5 but charged me for my VW GLI on March 9th and for my new Q5 on March 9th. So two payments, one vehicle. I brought this up with them and they said "sorry." That is sorry and thats unacceptable greedy corporate behavior. Lesson learned is to keep your leased vehicle until the last date. I really thought VW would take care of me; however, after the deceit by their engineers for emissions, it seems the financial services apple did not fall far from the tree. I'm disapointed to know VW loyalty means nothing. Needless to say approach this company with caution.

These guys are the worst. I cannot tell you how many times I've contacted them to set up auto pay…read more They assured me that it's been taken care of and now it's showing that I am past due. They're ruining my perfect credit because they cannot get their act together. They're ridiculous.

Looking at all the bad reviews, I'm actually shocked. Got charming Serena on the line and she took…read morecare of our VW Touareg lien release within minutes... I suggest you ask for Serena next time you call:) Best of Luck

VW Credit is the WORST! I traded in my lease 3 weeks ago, the Genesis dealer paid off my lease via…read moreACH. Payment was still taken via Auto Pay because VW Credit ONLY accepts payoffs through a website (that doesn't even say VW anywhere in it). When I called for assistance, I was told it's "company policy". When I asked about how to get a refund, I was told "dispute it with your bank". When I asked to escalate, I was told "no. There's nothing anyone can do for you. This is company policy". WORST. CUSTOMER. SERVICE. EVER.

Educators' "ECU" is an amazing Credit Union. I've been with ECU for over 50 years and am now 80…read moreyears old. The people who work for ECU are so much more than "bankers." The folks there are so kind, helpful and knowledgeable. There is one very special person who works in the IRA Management area, named Rachel that has been especially wonderful. When I need help with any financial matter, Rachel has been the go-to person. I always remember that the difference between a traditional Bank and a Credit Union is that banks have to make a profit for the shareholders, BUT in a Credit Union the members of a Credit Union ARE the shareholders! The main focus of a Credit Union is Service, NOT profit. WowWee....that's why ECU is really great.

I like all Educators Credit Union Branches, because of the people who work there. This one is no…read moreexception. Nice workers, comfortable interior design, ample parking, free coffee.