So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

Crown managed our condominium for the ten plus years we lived in it. we were especially impressed…read morewith the staff the employed to trouble shoot and makes needed repairs.

They are an awesome management company for our 8 unit condo building. Marilyn is always available…read moreand so very helpful!

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Branka is wonderful to work with!! She goes above and beyond the average person in customer…read morerelations. She is very communicative and responsive. She is very friendly. She deserves a raise!

From the owner: Summit Property Management offers top-tier, owner-focused property management services in the Puget…read moreSound. We understand that maximizing your investment's potential is key, and we prioritize transparent communication, efficient operations, and tenant retention. Our services include: Comprehensive Property Management: From rent collection and maintenance to financial reporting, we handle it all using state-of-the-art software, ensuring you receive accurate and timely updates. Owner-Focused Approach: We prioritize your goals with weekly email updates, monthly performance reviews, and clear communication. Our detailed financial reporting keeps you informed, allowing you to make the best decisions for your property. Tenant Screening & Retention: We implement rigorous tenant screening processes and focus on retaining tenants by providing exceptional service, which leads to consistent occupancy and increased returns. Cost-Effective Maintenance: With our network of trusted vendors, we deliver quality maintenance at competitive rates, ensuring your property stays in top shape while minimizing costs. Whether you own a single property or a larger portfolio, Summit Property Management offers the expertise and personalized attention to optimize your real estate investment.

I've been doing business with this company as a renter for 9 years, and the management has been…read moreconsistently fantastic. Rent increases have been fair, and they always prioritize tenant safety and property upkeep.

We saw a few red flags before hiring this company but still thought they would be ok. After working…read morewith them for just under a month, it was clear that there were issues throughout the organization that deteriorated our trust in them. The first time I spoke with the sales rep, I started the conversation with "how's it going?" And she responded with "it's going". I even had to ask her a few minutes into the conversation if she was ok, because she was not being helpful and I thought maybe something was wrong. She apologized and just said she was distracted. She also argued with me when I told her it was difficult to find her phone number since it wasn't in her email signature. She confident that it was there (it was not). I also had a hard time getting set up in their new system and in fact was never able to send in my owner contribution because it didn't show we had any properties. No one ever followed up on that. Which is just odd. You'd think someone would notice that the money isn't there. We then had several issues just getting the house ready. We were told their Make Ready Inspection would happen on a specific week, and then that they were short-staffed and they weren't sure when it would happen. Suddenly a few days later we found out it happened after the fact. Then we were told we would get an estimate to fix all the items they found. Two weeks later, still no estimate or update on when that would happen. Lastly, the listing they did for our home was awful. In addition to the pictures not being great, there were 6-8 paragraphs of description. Who is going to read that? When I shared this issue with a senior person in the company, she said she agreed it was too long, but the person who posts them really likes long descriptions so they are stuck with it. But that the owner can always make changes if requested. If it's a known issue, why not change before there is a complaint? Interestingly, the issues seem to go all the way up to the CEO. He replied to an email saying he wanted to connect with me about our concerns. I shared that I had already detailed them out to someone else, but if he happy to talk with him if he still had questions. Then I never got a follow up email or call from him. Too many issues! I recommend staying away.

This was my first experience getting a rental on my own, and I honestly couldn't have asked for a…read morebetter experience. The company made the entire process so easy and straightforward, which made a big difference as a first-time renter on my own. Since I wasn't able to be there in person, Aaron was absolutely amazing to work with remotely. He went above and beyond to help me find multiple listings that fit my budget, wants, and needs, and he even toured properties with me live over Zoom. He was always friendly, responsive, and genuinely looking out for me throughout the entire process. Even with my tight turnaround time, Aaron helped me find a great place in a timely manner and made sure I felt supported every step of the way. I'm incredibly grateful for all his help and would highly recommend working with him and his crew!

Seattle Rental Group was great in connecting me with fantastic agents who helped me find a great…read moreapartment in Seattle. I was relocating from New Mexico, and they made the entire search so easy. Bree sent over a curated list of apartments that matched my price range and my amenity and feature requirements. She also provided information about each neighborhood, which was incredibly helpful since I was moving from out of state. The day I arrived in my new city, our other agent, Kristi, picked us up and gave us a six-hour tour of the places we had selected. Additionally, she was an advocate for us throughout the process. She asked the tough questions of the leasing agents on our behalf to help ensure we got the apartment we wanted. She asked questions we hadn't even thought of, so it truly felt like she was on our side rather than pressuring us to choose a place. She was amazing. Even before I signed my lease, I had additional questions, and Kristi was there to answer those as well. Both Bree and Kristi were fantastic. They even handled turning down the apartments we decided not to select, which was one less thing for us to worry about during a major move. Great service all around! They made relocating to Seattle and finding an apartment so much easier.