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    Land Rover Melbourne

    5.0 (5 reviews)
    Closed 12:00 pm - 4:00 PM
    Updated 2 months ago

    Services - Land Rover Melbourne

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Land Rover Melbourne Photos

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    3 years ago

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    11 months ago

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    Gatto's Tires & Auto Service - New errors after Gattos "fixed" my car

    Gatto's Tires & Auto Service

    (28 reviews)

    Dropped off our Chevy to get an oil change, I did ask at that time if they noticed anything with…read morethe steering or feedback as we described it, I was told all tests came back fine there was an obvious sound when turning the car while driving , which leads to me that they did not drive it. tech finally drove the car and heard the sound, he immediately called me up and said our struts were bad, ok sounds like a reasonable cause for the sounds, I went ahead and spent the $1,400 to get it fixed, tech said it was a brand-new car, 100% better and rode perfectly- I drove it- sounds and feel were still there, I took it back, let them know if was not fixed at all. The next day I called to see what was going on and the tech said- and I quote- "guess we were wrong it was not the struts" it was the rear end, I was told it was going to cost and additional $1100 on top of the $1400 we just spent. I feel Gattos guessed on what was wrong, no clue, just hoped it worked. I feel like no one really cared about what was wrong with my car, this was evident when i asked why the rear end was not checked, i was told because I didn't tell them it was the rear end that i said sound was coming from the front, so they fixed something in hopes it was the issue, without really trying to find out what the issues was. If they drove the car before "fixing" the car they would have heard the sound and as " professionals" been able to maybe guess a little better on what was wrong. we were taken advantage of, plus it took almost 2 weeks without my car which I was not told about, huge strain on my family/job not having a car, I let them know my frustrations and all i got was well we didn't know what was wrong, so we fixed what we thought was the issue. I am beyond furious. textbook example of BAD business, there team made a mistake and misdiagnosed the issues, why am I the customer taking the blunt of GATTOS mistakes, they admitted they thought it was the struts and clearly it was not, bad business. after multiple calls they "discounted" the second charge to $850 and made it sound like I was ripping them off. finally got my car back- the sound is gone but I have multiple warning lights, car struggles turn over and has issues accelerating. all which didn't happen before I took it to Gattos.

    Avoid at all costs! Quite possibly the worst auto shop my wife and I have ever dealt with. The…read morecheck-engine light came on in our car, so we brought it in to get looked at. We usually go to Tuffy's but they were busy and we couldn't wait. BIG MISTAKE. They fixed the issue, we paid $1300, and if we went. Less than 24 hours later, my wife was driving with the children and the engine died. She was able to make it to the side of the road, and was trying to get it restarted when a passing car stopped and told her to get out immediately because there was gasoline pouring out the bottom of the car. Not a few drips, pouring out. Long story short, the mechanic admitted that he messed up and forgot something when fixing it the prior day. Barely an apology out of the bunch. Stay for away for your own safety!

    Land Rover Melbourne - autorepair - Updated May 2026

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