Excellent work without damage to our property. Great communication. Highly recommendedread more

Horrible company. Would give negative stars if possible…read more Due to space limitations we can't give full details or list all the problems, lies, or unprofessional business practices encountered but we'll give the highlights. Contracted with Hinckley Roofing to do tear off and roof replacement on small house. Subcontracted crew only tarped front of house and left other sides exposed. Majority of shingles and debris were thrown off sides and back, not front. Left excessive black marks on vinyl siding and large scratches/gouges on aluminum window trim where shingles hit. Only the front looked mostly okay because of tarp. Siding in very good condition prior to damage they caused. Showed us picture of front with tarp and lied about the rest being tarped until we shared video from security cameras showing shingles raining down against the siding. Their solution was to scrub each streak and power wash the siding, destroying the surface so there were glaring shiny and dull patches alternating across sides and back of house. This was unacceptable to us. Met with them again and were told if we gave it 6 months we wouldn't be able to tell; it would even out. Gave it 6 months and it looks worse. Roof cost just over $9,200. Bids from siding companies were all higher than that amount but Hinckley would only offer half the cost in credit for damages. Said anything more would be unfair to them. When we didn't accept their offer, we were told they'd put lien on house and we could work it out with their insurance company then. Deadline for filing valid lien had passed after so much time but they would file anyway. The only way we could get lien removed then would be to hire attorney and file a lawsuit to have lien invalidated. We opted to take their low offer and be done with them.

I had what I felt was a roofing problem and Mark responded very promptly. He determined that it was…read morenot a roofing problem but more likely linked to the HVAC. A very personable man and if/when I need roof work this is definitely the company I will go with. Outstanding service.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.

After receiving no response to our text and email follow-ups since Thursday, we called their…read morecustomer service line this morning to request a status update and emphasize the urgency. Shortly after, the technician (Jeff) called me back extremely upset, claiming we were "bugging" them, and stated that the owner instructed him to cancel our job and process a full refund. I explained that this was our first phone call today to management and we were simply looking for a timeline since we hadn't heard back all weekend. But he refused to listen, claimed he told us to wait until Monday (which is not in our call recordings or my notes), and canceled the service. Very unprofessional conduct. We suspect this company is discriminatory due to us not sounding like we are from the area and being based out of state. We also paid for our job, but have yet to receive a full refund.

After a bad storm in August of 2024, Daniel was going through our neighborhood knocking on doors…read more He asked if he can look for damage to our roof and I said sure why not. I went on the roof with him and he noticed damage in some areas. My insurance company sent out one of their inspectors and he noted the damage. As always my insurance company nickel and dimed the situation to do the bare minimum of repairs. The Restoration Guys know what they are doing, they got me a full roof replacement . It took some time and some fighting with my insurance company, but they guided me through the process and in the end the whole roof was replaced for just the cost of my $1,000 deductible. It looks great! And I highly recommend them Just be patient through the process.

I am so pleased with the service I received. The installers were very hard workers. The owner and…read moreoffice staff have been on top of each step. I would highly recommend.

I had scheduled an installation for today and have not heard from them. I have texted, called and…read morereached out on Yelp with no response. If they do contact me with a legitimate reason for not showing I will gladly update my review.

Tony and his crew showed up to complete a job for me. However, the door that we had ordered was…read morebuilt incorrectly and we did not know that until they pointed it out. Although they weren't able to complete the job today, I really appreciated all the effort they put in to trying to make this happen.

I hired Mateo's Gutters to fix 3 items on my house in Cleveland, Ohio: 1)…read morerepair/replace gutter, 2) replace soffit on the upstairs porch ceiling that flew off the roof, and 3) replace missing ridge cap shingles that blew off the roof. All 3 items were done professionally. Jose is easy to reach and has a real interest in the quality of his company's work

Mateo was very prompt. A man of his word and that is priceless these days! Also he was very…read moreaffordable!

Had an appointment scheduled for today at 8:30am and not only didn't show but didn't even contact…read moreme until I sent a text about our appointment! Yesterday he asked if I was available today at 8:30 or 9am and I stated 8:30 and he confirmed appt. Then today he texts back he is not coming and he is booked till December. Not sure why you would tell me that from the start so I could have someone else come out! Simple mistake and didn't even make it right or offer to make it right! Bad customer service! -Disabled Retired Veteran-

Horrible experience - Tim at Manchester has a history of not showing up. He talked a great game, so…read morewe waited patiently for 3 months to get on his schedule for our chimney work to be done on 6/10/26. I texted him on 6/9 for ETA. No reply. Called him and left msg on 6/10/26. No reply. This is NOT the guy you want to do business with. Find someone else whom you can trust to show up.

This is the second time using their service. The gentlemen are prompt, listen to any concerns, move…read morequickly and with care. I will always utilize this company for my moves to load and unload. I am disabled and they took extra care to allow me to look at items and place in the rooms that I requested. They've also moved my heavy electric wheelchair up and down stairs. They are a great company to work with and affordable compared to other places I've called around. Key is to be prepared and be ready to go.

BEWARE!!! This crew is CARELESS & CLUELESS!!! Willie made…read morethis move a nightmare! These are NOT professional movers & they are NOT bonded/insured! Disrespectful, Argumentative, Damaged door frames, & walls. Dropped custom made marble table that he did not offer to fix! Demanded to be paid by cash app at end of move(2:30am) instead of typical form of payment debit/credit card or check. Left items behind due to lack of knowledge & experience loading a moving truck. Tried to steal my fold-up dolly, took my moving blankets! Despite all this, still paid him & had to call Police to make him leave!