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    Lancaster Creations

    1.0 (1 review)
    Closed 10:00 am - 3:00 pm, 4:30 PM - 6:00 PM

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    8 years ago

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    Senior Helpers - Surgery Assistance

    Senior Helpers

    1.0(1 review)
    0.2 mi

    Driver was 30 minutes late because she "got lost. Her gps acted up." This is not acceptable…read more Anticipating surgery is stressful; having one's paid driver being half an hour late is more stressful. I didn't hire Senior Helpers, paying in advance for a four hour minimum, to just take me to the post office or to Walgreen's to pick up a prescription where there is no specific appointment. No. I hired Senior Helpers to take me to my surgery appointment. Being on time is crucial. My appointment was at 9am so we agreed that the driver would be at my apartment at 8am to ensure I was on time. When I made the reservation, I stressed that gps does not recognize my address so one must enter the address of the apartment management office to get to the complex. Who knows if that was conveyed to the driver - if not, that's corporate incompetence - if yes, then the driver is incompetent. At 8:10 A.M., I called to check on my driver who is now ten minutes late. They didn't know where she was but said they'd check and call me back. I had to call back again and ultimately at 8:20 A.M. this: she got lost but should be there soon. I told them that my four hour minimum should start at 8:30 A.M. when the driver arrives, not at 8:00 A.M. when she should have arrived, and they agreed. I walked out of my apartment and waited at the gate, and it's a good thing I did! The driver had parked by the gate and was out of her car looking for my apartment several buildings away. All the buildings/individual apartments are marked with the addresses and unit numbers. How was my address missed? We got in her car and first thing she did was run the stop sign pulling onto the public street. Oh, my. I'm now in a hurry, but ... well. We made it to my appointment and were driving back to my apartment by 10:20 A.M. I had been told that the driver could help me with some light housekeeping or meal prep during the four hours that she was assigned to me. I had planned to have her help me vacuum my floors, but I bid her farewell upon arriving home at about 10:30 A.M. because I needed to end the whole experience. So, I paid for four hours but only used two. I got my ride to and from my surgery, but paid extra for a lot of unnecessary stress. This review is not personal. I'm sure all involved are very nice people; however, they failed due to their lack of professionalism. Is there no directive or training that ensures that drivers know where they're supposed to go? Are the drivers just given an address and then forgotten? Is it not prudent for a driver to map the route at least a day before via the internet maps app to ensure a timely arrival? My surgery was successful in spite of the disastrous experience w/ Senior Helpers. I'll not depend on them ever again.

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    Lancaster Creations - skincare - Updated May 2026

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