The owner does not allow the employees to provide customers with refunds. He need to be onsite at…read moreall times before one of his employees have to feel the wrath of his bullshit. No bilingual employees available to speak English. No phone number on the machines for refunds. No business phone number listed for this company. No email for contact but they want you to wait 8 days for a refund. Hell No.

One of the better laundromats, and I've been to quite a few. The machines do a good job. Your…read moreclothes come out smelling like they were really washed! There are extra large and large front end loaders. The big ones are $6.75 per load. The small ones are $3.75 per load. The best part though, the dryers are free! Of course, that's if you are using the wash machines. There are a couple vending machines and some games. Machines for coins and to purchase laundry products. Lots of carts and several tables for folding clothes. We've been here in the evening when it can be pretty busy. During the day is not as crowded. There is a person on duty if you have a question or problems with a machine. The day we were there, a lady was on duty. She was cleaning everything as if it were her own house. She was making sure everyone had a mask. She had to get some quarters unstuck in one of our machines. She was very polite and quick to help!

This place is disgusting. The dryers don't work. We had to keep wasting money because none of the…read moredryers were even getting hot. There is a number to text if there are issues but no response. Never coming back here. Don't waste your time.

New washers and dryers. Clean. 2.75 for small washers. .25 per 6-7 min for dryers. I did a load for…read moreless than $5. Recommended

I love this place! Our washer wasn't working, so we found this. It's clean, has many different size…read moremachines, and they take Visa. It's great getting all our loads done at one time. I really liked having a large enough machine to wash our bedspread. I'm sure it will get clean with this machine.

Called to verify hours and the gentleman was polite…read more Called again for directions. Both Waze and Google maps directions lead one on the north side of I20, so please take note of the map added in the photos. The business is in the shopping center with the Shell gas station, SOUTH of I20, directly across the road from McDonald's, on the west side of Duncanville Rd. The signage facing Duncanville Rd. was different than the business' name; and the signage in the shopping center was hard to read at night, as well as being smaller than the signage identify the type of business. Very pleased with the cleanly appearance, inside and outside. With the wave of the hand, the door opens to not only make life easier for those with disabilities, but all customers carrying in their laundry. This feature is spectacular during Covid-19! The upside for everyone is that the machines are clean with a variety of sizes. The downside FOR ME, was the spin cycle didn't remove as much water AS I PREFER. Some may appreciate this since the wrinkles are reduced. (Maybe someone could manufacturer a machine and add a setting for this preference?) Always grateful for a clean restroom - this one was not only clean, but pretty. Disappointed with a ceiling tile being open and the cold air draft. Grateful for the attendance's efforts and her guidance.

This was a convenient location, but it is just wwaayyy to much to to have to download the app, add…read moremoney, and put in the machine number. I downloaded the app, and it kept saying my phone number had already been used, even though I've never visited one of these before. The lady that worked there was helpful, but ended up entering the wrong machines, so I had to move all my laundry. Plus, the fact that you can't pay exact change unless it's with the app was a rip off. It was a clean space, none of the machines were broken, the dryer dried everything in one round. So that made it a worthy trip. But seriously, Queen is going to lose clients just like me by over complicating things.

Needs a bar to drink while washing. Very loud with kids running amock! Management needs work.read more

Before I arrived I loaded money on to the app. When I arrived I saw signs posted COINS ONLY No…read moreApp. I immediately asked the clerk Brittany I see the signs if she could start the machine being that I loaded money on my account. Brittany: No! It's new owners. We don't have nothing to do with that. (With negative attitude and waving her hands, shaking her head, with a smirk on her face). Me: I understand but how am I supposed to get my money back Other Clerk: You can try calling support Brittany: Rudely said... I can't start the machine, you need coins. Me: OK. Thank you. I'll call support as well. I will not return here with rude staff. When Kenya works she is also nice. Always has a supportive demeanor. Brittany rude, unprofessional, no passion. Her tone, body language is so negative. I will spend my money somewhere else. Even if I need to travel further OR buy my own W/D. ​

Fantastic location, clean and well maintained facilities!! The attendant was friendly, said "Good…read moreMorning" and provided help without asking! She helped with an error code (ED...) and told me to jiggle the handle and it cleared. Great spot for traveling folks who need a place to wash. $4.00 for a small washer and $1.00 for 40 mins dryer - great value!! Have larger and xl washers too!! Clean location with a bathroom.

I took one pantsuit and one velvet long dress there to be drycleaned. We went on a cruise, I danced…read moreall night. The dressed smelled like it too. I took my items there on Saturday, asian guy informed me they would be ready on Monday. I waited until Tuesday picked up my items. They still smelled like outside, the same smell as when I dropped them off. Theydid nothing to the dress nor pantsuit. I donated $20, I will never be back.

They also own the horribly filthy laundromat two doors down…read more I just wanted to wash comforters and since they're large I went to the nearest laundromat. Apparently there's no one that cleans or repairs broken machines, so you enter $4 to find out the washer isn't working. Then you find one that starts to work and then you notice the door is locked, it's spinning, but no water is going into the machine. So you have to wait until it stops. I went into the restroom to look for a paper towel to wipe the sticky crap off of the table and there was a huge hole in the floor and the toilet and sink were black with dirt. It's beyond nasty.

They quickly picked up and returned a large order. My clothes were beautifully laundered and…read morefolded. Personnel were friendly and courteous.

This company is FANTASTIC. Their attention to detail is unparalleled. I had the good fortune of…read moreworking with the owners and I couldn't be more impressed. I dropped off 60+ pounds of laundry at 10 am, and it was cleaned, folded , and bagged up and ready for pick up at 7 pm. Stop washing your own clothes, they'll save you SOOO much time . This is an EXCELLENT family run business. Take a weekend off from laundry. You won't regret it . BTW. I'd have paid double what they charged . 5 STARS

Clean place. Courteous people..great service ..good location servicing a need in the communityread more

I've used Top Hat for over 3 years, both for dry cleaning and laundry of large garments. They…read moreprovide excellent, timely service with a friendly smile. While they do have you sign a receipt with a limited release for laundry of large garments, this is pretty standard for professional laundry service of large garments, in my experience. They've laundered several of my comforters and I have no complaints. :)

Clothes came back with stains etc, white weren't washed properly you can tell they were cycled in…read moredirty water, cleaners don't use bleach on whites Very unprofessional, don't follow their policies as listed on their site, seeing how they didn't attempt to remove any stains including the ones they left

What a great find this company is! Better than fair pricing. Pick up/drop off service at your door…read more I cannot recommend a service more highly.

As we have problem in our community's laundry unit, was looking to stop by any nearby laundromats…read moreto get this work done ..but glad,I found this services ; they pickep up and delivered on-time; the good part is my clothes are well-washed and folded neatly. The delivery person dropped off the bag with care..and last but not the least, I appreciate Reagan's ( Owner ) timely response ! Good work to the whole team behind this. Happy New Year Guys ! Thanks !