We bought an American Fyre table from Bowman's. We ordered it because we wanted a certain color and…read moreeven though we never saw the fire table in Bowman's store we were confident that the color would match the samples that Bowman allowed us to borrow for a few days. We were not disappointed. Dorothy was a great salesperson and answered all of our questions. Delivery and setting in place in our outdoor patio went smoothly-I am thankful Bowman sent 2 strong men to lift this heavy table. I have no regrets on this purchase.

Bowman's had a plentiful amount of styles, finishes, colors and excellent service and delivery.read more

Great, Great, Great. Cleaned and explained the entire process. Much better than the other company…read morewe used. I highly recommend them.

Alex came to my townhome today (during a snowstorm!!) and did a fantastic job cleaning and…read morerepairing my gas fireplace. He even painted both the inside and outside for me!! It looks and works great now. I will be using him for additional work as well (installing a fan in the fireplace). The price was also great. Swell guy overall.

PLEASE NOTE: This is their current address and the location I visited. They moved 3 years ago and…read morethe page was never updated: Address: 2119 New Holland Pike, Lancaster, PA 17601 Recently I acquired a chimenea at a steal second hand. It's beautiful, and something that has been on my wish list for some time. However, it has some surface cracks, and after researching online I discovered it can be fixed with the correct heat resistant products. Although Lowes "claims" to have these items according to their website, we could not find them at the store, and their employees didn't know of their existence. A stone supplier could only sell me a 50 lb bag which is overkill and than some. Just when I was about to abort the mission and accept that my purchase was going to be nonfunctional a coworker suggested Stermer's, who several years earlier sold him a similar product in a small quantity. I called to inquire and spoke to Jim, who was knowledgeable and very helpful and together we choose the right product for the project. When I arrived later in the day to pick up, not only was it ready and waiting for me, but Jim actual turned out to be someone I knew professionally from a previous job. Aside from having a lovely chat, I was happy to have found the product I needed at a price that still justified that my second hand chimenea is still a good purchase. AND I now have a resource to go for other grill/fireplace/firepit/chimenea needs. 4 stars only because they didn't update their page, and because the "showroom" could have been nicer and more enticing and have a better display layout. The place could use a woman's touch, but since it's an industry that probably is more suited to males, they probably don't even notice. From personal experience that goes way back, I highly recommend Jim for his expertise and great customer service.

Our experience with Paul Stermer and Robert was just fine. UGI installed our fireplace insert. Paul…read morediagnosed the issues and within weeks replaced faulty parts and had it operational again. We'd be hard pressed to find any issues with the process from start to finish.

Jack is one of the best people I know. He is fast, efficient, and cleans up after dirty work. He…read moresold me a Osburn woodstove insert that I can't keep from smoking. If the flue is cold after not running for 2 days it smokes my whole house up until the flue gets warm and draws a draft. I have had Jack out several times and he can't make it work. This woodstove is nearly useless as I can't fill my entire house with acrid smoke every time i let the flue go cold. I have tried everything and am ready to throw out a $7,000 investment.

Fast and professional service. Contacted me within half hour of arrival.Priced right. Highly…read morerecommended!

Called them for Chimney and Fire place inspection and to service gas logs…read more Received inspection report with photos of Chimney stack they are proposing repair work but no photos of interior inspection of chimney. And, more importantly, very little information concerning chimney condition and integrity of interior lining. Received proposal to Replace chimney Crown, Flashing, power wash and seal bricks. Estimated at a little over $4,000. The Technician that came to my home was polite and professional. I did watch as they worked -- cleaning fireplace, did not see them inspect interior of Chimney. Technician also showed me random photos from internet of Chimney stack (above roof) tops to explain issues with "crown" but did not show me pictures of my chimney. Then he went to truck and returned with tablet (ipad?) to have me sign and pay inspection bill. Said I would receive inspection report and a proposal for recommended work via e-mail. Did receive them. No contemplating recommendation -- proposed work.

I had used this service for many years BUT...In August 2024 I was informed by Anderson's that my…read morewood stove needed repair. I agreed to the repair in August and was told I would be given a quote and the work would be completed . The work was still not complete by October and I was then contacted by Anderson's that they needed me to pay for parts up front. Again they were supposed to get back to me in August. I paid their advance bill in October only because I prompted the discussion and waited. On November 7th they came to repair the wood stove but broke the stove door's plate glass and took it to the shop for repair. They promised to return November 14th to install the repaired door. No one showed. When I called the office they blamed the technician. I then talked to the technician. He told me the replacement glass arrived broken and that it would have to be reordered. He said the admin staff should have called to inform me of the new delay. Then I talked to the office manager who said they would have to follow-up with ordering more glass since they hadn't yet done that! In summary, a job that was promised to be completed in August 2024 is still not complete as of November 16, 2024 and the company took my money up front. Mr Anderson, you really need to train your staff concerning ownership of issues! Potential customers, steer clear of this company!

This is the second time/second home that we have used this company and I only have good things to…read moresay about them. Professional personable and great at what they do. Prices are very reasonable! We had the report before they left our home. I would recommend this company to everyone I know. If you have a chimney this is who you need to call!!! Adding an update these guys just came back and did more work that we requested and did a fantastic job efficient and follow through to make sure that everything was done properly once they were finished clean and it looks great call smokestack masonry!!'

Smokestack masonry exceeded all my expectations with their service and quality. They are detail…read moreoriented and communicate all issues very openly and provide options for you to choose from to fix whatever issue pops up. My neighbors are all commenting on how nice my new chimney cap looks.

Scheduling was a breeze - they are very responsive…read more They are professional and personable as well. They've earned a lifetime customer.

From the owner: Chimney sweep csia certified guild member fully insured no mess guarantee 20 years in business…read morecleaning liners caps repairs

Our gas fireplace is the heart of our den. Unfortunately, after many years,the old on switch failed…read moreto work. John was prompt & efficient (even during the holiday season) to give us a new remote along with our new gas log assembly at a reasonable price. We are very pleased.

We needed to replace our gas fireplace and had gotten a quote at another service. It seemed rather…read moreexpensive so I did some searching and found John at Phoenix. He was very communicative and gave us a price that was less than half of the other installer. He was punctual and professional and even got our new insert installed before Christmas! Highly recommend him.