This is the second time/second home that we have used this company and I only have good things to…read moresay about them. Professional personable and great at what they do. Prices are very reasonable! We had the report before they left our home. I would recommend this company to everyone I know. If you have a chimney this is who you need to call!!! Adding an update these guys just came back and did more work that we requested and did a fantastic job efficient and follow through to make sure that everything was done properly once they were finished clean and it looks great call smokestack masonry!!'

Smokestack masonry exceeded all my expectations with their service and quality. They are detail…read moreoriented and communicate all issues very openly and provide options for you to choose from to fix whatever issue pops up. My neighbors are all commenting on how nice my new chimney cap looks.

We had an outstanding experience with Ranck from start to finish…read more Our Heat Pump went down, the technician came out the same day. The office staff was professional, friendly, and kept us updated on the arrival time- which I really appreciated. The technician thoroughly diagnosed the issue, explained our options and was able to replace the failed parts. after providing us a quote for all cost necessary. no pressure, no up-selling. Fair pricing for high quality workmanship, I highly recommend them to all my family and friends.

I was disappointed with my experience contacting Ranck…read more I called to inquire about wet line disconnect services for a commercial property that is scheduled for demolition. Since this service appears to be listed on their website, I simply asked whether they perform that type of work. The representative immediately told me "no." When I mentioned that their website suggests otherwise and asked if she could verify with someone, she placed me on hold and returned asking for my name, company, and whether I was a third party. I explained that before providing all of my information, I just wanted confirmation that Ranck actually performs the service. Instead of answering the question, she insisted the answer was contingent on those details. I asked whether those questions had any bearing on whether the company offers the service at all, and she again stated that the answer depended on who I was. As someone calling about what could have been a significant commercial project, I found the interaction frustrating and unwelcoming. A simple, "Let me check and confirm whether we offer that service," would have gone a long way. I ended up thanking her for her time and chose to not pursue the conversation any further the whole experience was just very distasteful.

Alex came to my townhome today (during a snowstorm!!) and did a fantastic job cleaning and…read morerepairing my gas fireplace. He even painted both the inside and outside for me!! It looks and works great now. I will be using him for additional work as well (installing a fan in the fireplace). The price was also great. Swell guy overall.

On time, proficient, covered the floor, cleaned upon completion. Good job. The repairman did…read moreeverything I expected.

Living in such a rural area and definitely not from here, we really needed our chimney swept…read more Called J&L and they came out within a week, sent a camera up, and very professionally explained what was wrong with our chimney and to file a claim with our insurance. After repeated back and forth with our insurance and J&L, everything worked out. But thru it all, this company was very professional and very, very, very involved. Hard to find a company today that truly cares about their customer. As long as we live here we will call them for our woodstove and chimney needs.

Very friendly staff and more than fair pricing. Had several estimates completed and Stan not only…read moregave me the best pricing but better energy efficient equipment compared to other proposals. Which was important to me with energy cost rising and expected to rise in future. I had complete HVAC system completed which took I'm guessing 6 hours. Was completed professionally and cleaned up when they were finished. Installers briefly went over thermostat and was given all manuals for equipment installed.

Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

DO NOT CONTACT THESE PEOPLE UNLESS YOU WANT TO WASTE YOUR HARD EARNED MONEY ON A POOR QUALITY JOB…read more very poor customer service including but not limited to being lied to by owner and not charged the original price quoted. job was not completed in a timely manner by deadline or date promised. poor quality materials along with poor quality workmanship. very inexperienced workers that had not a clue what they were supposed to be doing or how to do it. as a matter of fact , I just got done having to pay a different company to correct all the errors this company had made. Don't trust these people with your valuable home or assets. you would find it to be the worst mistake youve ever made. I rarely write reviews but just did not appreciate having to pay double due to having the job done twice. and I dont wish that experience for anyone.

They did a great job replacing the shingles on my roof. The crew was very efficient and cleaned as…read morethey worked, ensuring no nails, shingles, etc., were lying around.

I had used them for about a year in 1980 and had good service, so when I bought a house with oil…read moreheat in 2019 I became a customer once again. I had them out to work on my furnace every year and had two emergencies that first season. The technician was knowledgeable, clean, and courteous. The two urgent calls were dispatched much quicker than I expected. Because of that I purchase all my oil from them and their rates are competitive. I highly recommend them. Bill Beck, Ephrata, Pa.

Our landlord scheduled them to replace filters for heating/air-conditioning unit which is needed…read moreevery year.... I asked the man who (said he's been here before) came to use Boot Covers - he said they don't use them.... In getting up into the attic, he broke the drywall. I asked him if he had a stepstool or a ladder and he said he only had a 4ft ladder... He got a 5gallon bucket and turned it upside down to use... I have insulation down all the steps and the on the carpeting to out the door... He also had to borrow my dustpan & brush to cleanup his mess!!!!! Now what business doesn't supply Boot Covers, Small Ladders/Steps tools or Dustpans , Brushes for HVAC work???? You're going in & out of houses and respect should be given to people's property!!!

I recently moved to PA from AZ and discovered the home I purchased needed a gas line run to the…read moredryer. Also, I needed to the replace the 16 year old water heater and two toilets. I requested a quote and was satisfied with the cost based on materials and labor. As covid was still an issue, scheduling took some time but was worth the wait. When the crew did arrive, they accomplished all of the tasks including the replacement of worn, aged toilet flanges and ensured all equipment was in working order when finished. In addition, they showed me how to set the pilot on my gas fireplace (no charge) and walked me through all of the equipment features and what to do if there was an issue. To date (6 months later) everything is working and I am satisfied the company and crew understood what to do from start to finish.

Extremely polite, very professional, helped make a horrible day with our plumbing issues get way…read morebetter. Will only be calling them for any plumbing needs and wish they did more than just plumbing for how easy and incredible they were.