They definitely take advantage on charges, way more than posted costs on everything. Not trustworthyread more

Do not recommend even after giving them two chances. If you don't pay up and sign up for them to…read moredo the services and upgrade for their urns etc for sale, forget ever receiving your family member's remains in less than 3 months. First my mother died in September 2023 at AV Hospital, so signed death certificate form from physician. I had to call repeatedly to learn what had happened after Don so kindly and fake concernedly promised her remains return within a few weeks. No on returned my phone calls. They excused it to having my wrong phone number. Interestingly to have such a mistake when you have to complete most forms on line directly and he could use the correct number to try and upsale additional items for increased cost... Second try was from unexpected death of father , at home in a quick hospice placement in July 2024. Due to the hospice physician's errors in death report LA County was required to complete an autopsy which required medical records. However, Don and his group never got back to me about problem and it took almost 3 months to get the Coroner the hospital records and treatments. Then within a week of me getting them and speaking directly with the Coroner he was cremated. However, again had to call repeatedly to inquire as to when his remains were available. Again no consistent return of phone calls. Don and his daughter could never remember my father's or my name and had to look for records, so not too concerned and obviously have problems with many many clients. Save your family more heartache and frustration and go with another group , as it will be more timely and not cost anymore either. If I could give a negative rating I would.

I am beyond disappointed with the condition of this mortuary and cemetery. Families entrust this…read moreplace with the care of their loved ones' final resting place, yet the grounds reflect a shocking lack of maintenance and respect. The grass throughout the cemetery is completely brown, dry, and as hard as concrete. It is evident that it is not receiving the care it requires. When I raised my concerns with the front office, I was told the grounds are watered "three or four times a day." Based on what is plainly visible, that claim is simply not credible. Out of frustration, I purchased a 100-foot hose in an attempt to water my loved one's plot myself because the cemetery was clearly not doing so. Even then, the hose barely reached, and the water pressure was so poor that it was essentially unusable. It is unacceptable that families feel compelled to maintain cemetery grounds themselves. What makes this even more frustrating is the contrast with the City's enforcement of residential property standards. Homeowners can be fined for failing to maintain their landscaping, yet a cemetery--where families come to honor and remember those they have lost--is allowed to remain in such deplorable condition. This level of neglect is disrespectful to the deceased and deeply hurtful to the families who visit them. I sincerely hope city officials, including the Mayor, take notice and hold those responsible accountable. Our loved ones deserve dignity, and our community deserves better than this.

Lancaster sheriff called me to give me bad news and they recommended Joshua mortuary. I'm not sure…read moreif they get a kick-back but if this happens to you, THINK TWICE before using this place! They price gouge during your most vulnerable time! Once they conduct the "pick-up", you're subjected to their pricing. Listen, I'm so sucker to dealing with places like this but they got me for $1,000 for the pick up even though I didn't use their services. Spoke to "Claudia" and it was very confusing to say the least to get any viable details! I know if this happens you don't have much time to think much less read reviews but I hope this review can help someone. I was told by another agency that they charge so much because it's a corporation and not family owned. Beware!

True compassion. Joey was very professional and personable. Alicia and Adilene greeted us 7 times…read morelike we were family. At viewing Randy and Rick taught our 6 pallbearers how to carry grandmother in and out of hearse. I wanted all to join at celebration of life with the other 157 family and friends but they were all committed to the next family. A good thing.

Great customer service! They walked me through everything and was very kind with words during my…read moredifficult time.

A Heartfelt Thank You to Family Memorial Mortuary…read more On behalf of the Hicks family, we would like to express our sincere gratitude to Family Memorial Mortuary in Lancaster for the exceptional care and compassion shown to our mother, Mozelle Hicks, and our entire family during one of the most difficult times of our lives. From the moment Funeral Director Doreen and another staff member arrived to bring our mother into their care, they treated her with the utmost dignity, respect, and compassion. They graciously allowed our family time to say our goodbyes and demonstrated genuine empathy and professionalism throughout the entire process. Their kindness brought comfort to us when we needed it most. When we met to make the arrangements, everything was handled flawlessly. From the receptionist who welcomed us with warmth, to the planner who guided us through each step, to Doreen, and the entire staff, every person we encountered treated us like family. We never felt like just another client; we felt cared for, supported, and embraced during our time of grief. The level of respect, compassion, and attention they showed not only to our family but also to our mother will never be forgotten. Their dedication to serving families with excellence is truly remarkable. In addition to the outstanding service, we were grateful for the reasonable pricing. Family Memorial Mortuary provides high-quality, professional care without placing an overwhelming financial burden on families. During a time when many families are already facing emotional and financial stress, their honesty, fairness, and commitment to excellence were deeply appreciated. We wholeheartedly recommend Family Memorial Mortuary to anyone in the Antelope Valley who is seeking a place that will care for their loved one with dignity, honor, and respect. Our family received exceptional service, compassionate support, and peace of mind knowing our mother was in caring hands. Thank you, Doreen, and the entire staff of Family Memorial Mortuary for everything you have done for our family. Your kindness, professionalism, and heartfelt compassion helped carry us through an incredibly difficult time, and we will be forever grateful. With heartfelt appreciation, The Hicks Family

Please Beware of this place I don't anyone to experience what we had to in a time of grief…read more All I can say is wow wow wow. As I see in a previous review once they get your money all bets are off. Doreen is a con artist a lier and a venomous snake. All they did was press me for money then pressure me in sending pics in for the pamphlet. Was told must be in within 5 days we sent them in 11 days early. We didn't get to see the pamphlet till the day of service. Was told the video was apart of the program then got charged more money. Was told if we went with this package they'll pick up my mother free of cost. We'll let me tell you nope nope which was fine with me. My friend referred them so I still ordered flowers thru them and had friends do so as well. 175.00 will get you 6 roses and 4 orange marigolds. And if your order doesn't arrive like mine didn't she will tell you to dispute it through your bank. Ruthless cutthroat they dont care if your greeving. I suggest if you ever go through these people dont pay till the last day. I will add the email thread and the text message too. I will not lie or make up anything I have nothing to gain from it. I lost my mother and shes with God shes at peace and God's timing is undisputed. I just dont want anyone getting bamboozled like me and my family. There's so much more things that were not right my wife getting looked at like she was a snack by one of the workers. Just beware and I hope you never have to deal with what me and my family had to endure. Look at the photos she ask for proof and of purchase and i did that. Saying she'll cut a check. After I sent that in she told me to dispute it through my bank. Doreen said the ones from Kristy and Sabrina didn't come through how'd she know anything about them? They were only on the message I paid for the flowers . I just wanted to show proof because this whole situation was way out and if your greeving and having a hard time trust me this is not what you want to run into while dealing with grief.

Price changed. It's not like you have an option when a horrible tragedy happens. Then to take…read moreadvantage of a grieving family. Just disgusting.

I've noticed the times I come to visit my mom, they are strict to enforce not bringing food,drinks,…read moreetc. I think this place should reevaluate that rule because many of us want to spend time here and hangout with our loved ones while having a snack, etc and not having a security or manager jump down our throat. Really unfortunate that this is the case. Had we known about this sooner, my family would have reconsidered burying my mom here.

Gary was so awesome, when dealing with my father's remains and instructions. We used them for my…read moremom when she passed away and they were equally great. The two Isaiahs, who picked him up from our house were also very professional and kind. Death is not a fun thing to deal with but AV Cremation Service made it as easy and low-stress as possible. I highly recommend them.

Mark at Antelope Valley Cremation was fantastic. He was so patient and so kind through the whole…read moreprocess. Everything was finished within the month after my grandmas passing and we couldn't be more thankful.

Very professional, helpful, and caring to the need of families....prices are affordable as…read morewell...absolutely recommend them.

I've been to this location a handful of times under the previous name/ownership. Recently attended…read morea service and the new owners/company is keeping this facility very clean and welcoming along with professional staff. Thank you for your outstanding service

During a very difficult time, Jessy Barrios was so compassionate, understanding and overall amazing…read more! She answered all calls and texts and never once made me feel like a burden. She was so kind to my loved one and treated him with such respect . Thank you Jessy! We will forever be grateful.

Very great chapel clean it was very nice for my dad . Tony was so great he was patient and didn't…read morerush us into anything he made sure we got everything we needed for our memorial it turned out so great thank you again chapel of the valley and Tony me and my family really appreciate everything you've done for us. I recommend this place for anyone who's loved one passed away in the av .

Buried my husband there this week. When we bought the plots the place was beautiful. But now the…read moreneeds for maintence and personal service are sketchy. They say they are waiting for parts for the lawn mower, but that was posted two months ago. And there are numerous headstones that have grown over the headstones. Yet i was charged $827 for lifetime maintence of the headstone. The condition of headstones is sad. I am very disappointed.

Brenda and her staff are amazing. They are kind, and make the process of losing a loved one smooth…read more In an already difficult situation they make sure to help you through what they can and do their best to remove excess stress.

Beautiful service. Clean space. Small venue. Inside was set like a wedding reception with decorated…read moretables and chairs. If you have a smaller service, it would be great. Larger service, not enough space since tables take up a good amount of space.

I would like to say Thank you to everyone at Joshua Mortuary. At a difficult time with a delicate…read morematter everyone was kind & caring. I highly recommend Vanessa Deleon, at this location. Vanessa is highly professional, she went above and beyond for my Mother's cremation. I appreciate your services overall. Sincerely, Christina T. & Family