This is a review from my Google from December 2020 when My mom died suddenly and we were having her…read morecremated by this funeral home. Raised the price on my dad 3 times, sketchy when asked to identifying her body over the phone because she was already transported to Van Nuys, also because in person wasn't allowed due to Covid. Acted like everything you asked them to do they acted as if it was a chore or you're asking them to do toooo much. It's just your mom that they have ‍

We went through Halley Olsen 20 years ago when my mother passed and now with my father. Joey was so…read moreamazing! The process went smoothly and he made it very easy. I was given everything I asked for and it was more affordable than I thought. I didn't have a service with them but I did have my dad cremated as he wished. I have heard of places trying to get more money out of you when going through something like this but Joey was nothing like that. He listened to what I wanted and did it. Joey went above and beyond and was very sympathetic and caring. I highly recommend using their services.

I want to thank this funeral home from start to finish it was excellent and caring. When they came…read morethey each expressed their condolences, rearranged the living room, gave me time alone then prayed with me. It was so kind at the moment of grief. The follow up was done so well. Thank you for meeting my needs in every way.

Check your invoices.This company over charges and creates bogus itemization statements to their…read morebenefit. I can't believe how the state of California hasn't caught on to their practices. I uphold the empathy displayed but it's all a show to nickle and dime victims of violent crime so they can pocket more money. Do not sign any blank documents and. make sure all costs are written down. My brother's cremation service cost over $13k, for that price you might as well go out of the AV and they added items that they never provided to us. BEWARE!!

Do not recommend even after giving them two chances. If you don't pay up and sign up for them to…read moredo the services and upgrade for their urns etc for sale, forget ever receiving your family member's remains in less than 3 months. First my mother died in September 2023 at AV Hospital, so signed death certificate form from physician. I had to call repeatedly to learn what had happened after Don so kindly and fake concernedly promised her remains return within a few weeks. No on returned my phone calls. They excused it to having my wrong phone number. Interestingly to have such a mistake when you have to complete most forms on line directly and he could use the correct number to try and upsale additional items for increased cost... Second try was from unexpected death of father , at home in a quick hospice placement in July 2024. Due to the hospice physician's errors in death report LA County was required to complete an autopsy which required medical records. However, Don and his group never got back to me about problem and it took almost 3 months to get the Coroner the hospital records and treatments. Then within a week of me getting them and speaking directly with the Coroner he was cremated. However, again had to call repeatedly to inquire as to when his remains were available. Again no consistent return of phone calls. Don and his daughter could never remember my father's or my name and had to look for records, so not too concerned and obviously have problems with many many clients. Save your family more heartache and frustration and go with another group , as it will be more timely and not cost anymore either. If I could give a negative rating I would.

They definitely take advantage on charges, way more than posted costs on everything. Not trustworthyread more

My husband died out of state and I wanted him to be buried in Lancaster with his father and mother…read more The staff at Lancaster Cemetery were very helpful, as the arrangements had to be made long-distance. They assisted in getting him military honors, and maintained a constant presence in getting his funeral together. The funeral went well, and I feel it was largely due to their good work and assistance.

Gary was so awesome, when dealing with my father's remains and instructions. We used them for my…read moremom when she passed away and they were equally great. The two Isaiahs, who picked him up from our house were also very professional and kind. Death is not a fun thing to deal with but AV Cremation Service made it as easy and low-stress as possible. I highly recommend them.

Mark at Antelope Valley Cremation was fantastic. He was so patient and so kind through the whole…read moreprocess. Everything was finished within the month after my grandmas passing and we couldn't be more thankful.

Buried my husband there this week. When we bought the plots the place was beautiful. But now the…read moreneeds for maintence and personal service are sketchy. They say they are waiting for parts for the lawn mower, but that was posted two months ago. And there are numerous headstones that have grown over the headstones. Yet i was charged $827 for lifetime maintence of the headstone. The condition of headstones is sad. I am very disappointed.

Brenda and her staff are amazing. They are kind, and make the process of losing a loved one smooth…read more In an already difficult situation they make sure to help you through what they can and do their best to remove excess stress.

Very professional, helpful, and caring to the need of families....prices are affordable as…read morewell...absolutely recommend them.

I've been to this location a handful of times under the previous name/ownership. Recently attended…read morea service and the new owners/company is keeping this facility very clean and welcoming along with professional staff. Thank you for your outstanding service

Lancaster sheriff called me to give me bad news and they recommended Joshua mortuary. I'm not sure…read moreif they get a kick-back but if this happens to you, THINK TWICE before using this place! They price gouge during your most vulnerable time! Once they conduct the "pick-up", you're subjected to their pricing. Listen, I'm so sucker to dealing with places like this but they got me for $1,000 for the pick up even though I didn't use their services. Spoke to "Claudia" and it was very confusing to say the least to get any viable details! I know if this happens you don't have much time to think much less read reviews but I hope this review can help someone. I was told by another agency that they charge so much because it's a corporation and not family owned. Beware!

We really appreciate Dora from Joshua memorial in Palmdale from the beginning to end of the…read morememorial service and even days after. She assisted us in every way she can. It's our first time experiencing a death of an immediate family and we were lost but Dora did everything and assisted us. We truly appreciate her and the rest of the staff. We thank them from the bottom of our hearts.

Gratitude. This is what my family and feel about North Valley Cremation and Funeral Services. My…read morefamily experienced an unexpected, sudden death in our family.  We had to scramble to make funeral arrangements, things were complicated because we were on the East Coast. A funeral home was recommended to us, but my Dad decided to call around- we are so glad we found this one in Valencia. We worked with Elyse MacDonald; she was so comforting and helpful- Elyse really went to bat for my family!  We had all kinds of issues and delays with the death certificate and issues with the cemetery, Elyse stepped in and straighten everything out for us. I can't thank her enough for everything she did for my family. Elyse made herself available to us day and night and even on the weekends, she became part of our family. On the day of the funeral, Elyse drove all the way to Boyle Heights to support us and keep the cemetery folks on their toes! Elyse and her team took care of my family during a time of grate lost. Everything went perfectly because of Elyse and North Valley Cremation and Funeral Services. I highly recommend this funeral home.

My 38 year old son passed away from brain cancer in August of this year. After researching and…read morespeaking with 6 different funeral homes in the Santa Clarita vicinity I determined to use North Valley Cremation & Funeral Services for his cremation. Their beautiful and exceptional website provided resources for every aspect of handling the death of my son. There were memories and photos that could be posted and links to upload via social media, text and/or email. The website provided a much broader selection of flowers at half the price of a typical florist. There were also trees that could be planted in memory of. There were resources for URNS and a section dedicated to helping me close down accounts (e.g. bank, amazon, Hulu, etc.). There was a section for providing friends and family with all the details of the services. We opted for a custom URN to honor my son's interest in our Danish heritage, and they handled every bit of helping us to secure just what we wanted and much more. I secured small URN type necklaces for myself and his girlfriend which they handled filling with my some of my sons ashes and even secured better more sturdy chains for them. They provide 5 original death certificates and made elaborate efforts to work with the backed up LA County office to get them to me. They provided us with a very professional slideshow of the photos we submitted along with music tracks with the Pastor at the church saying it was one of the most outstanding presentations he'd seen. Their website helps prepare an obituary. The personal care they took with my son and with our needs was really quite astounding. They personally hand delivered the URNS directly to my home along with other items they thought may be helpful with the service. Losing someone you love is extremely emotional and difficult and to have such a caring experience with this funeral home helped me to not feel so alone in all the details that can be overwhelming. The church we held the service at were so impressed that when others need guidance on choosing a funeral home they indicated they would definitely be suggesting North Valley Cremation and Funeral Services.