I am giving 1 star because an employee named Clarissa was late to work, lied about it, and was rude and remorseless about the fact that she caused me to stand outside of the airport for over 50 minutes.
I arrived at 4am for a 6am flight: standard conduct.
Little did I know that, according to Clarissa, the airport opens at "4:30-ish". Yet, Clarissa arrived over 20 minutes late. I was standing inside the main vestibule of the airport from 4am to 4:52: over 50 minutes ***because this associate was late.***
As I waited for her to print my ticket, She became offended by my asking what time the airport opens. It was a 100% honest, simple question, asked neutrally. Her answer was a dismissive "4:30-ish". Her tone was insulting and she clearly had something to hide. I said "I didn't know '4:30-ish' was a time," because it isn't.
I arrived two hours early because that's standard conduct and what my American Airlines email told me to do. So I was just trying to figure out who I need to call to request some sort of compensatory measure for my Uber, which was five times the usual price since it needed to be ordered the day prior due to the odd hour request of 3:45AM. I'd already spoken to *three different companies* on the phone while I waited to enter the airport.
This is really where she crossed the line for me:
Then she said "I hope your holiday goes better." I asked her "What did you just say?" and she said "I hope you have a good holiday." Oh, darling. If you're going to be self-righteous then you should be able to stand in your word.
I asked her if she told me she hopes my holiday gets better and she said "Yes, because clearly it didn't go well because of how you're acting the day after Christmas just because I was a few minutes late." Like no, my dear child. I wasn't acting any type of way because of you. I didn't even know up to this point that she was to blame for my having to stand with my sprained ACL for 50 minutes. But since she chose to get personal, here I am.
Lancaster Airport, Clarissa was OVER 20 MINUTES late to opening your airport, and she was rude and unapologetic about it afterward.
The gag is I had one of the most lovely Christmases I've ever had. I was naturally groggy and irritable because I had to wake up at 3:15 to take a 3:45AM Uber, only to stand outside of the airport for nearly an hour -- with my sprained ACL -- all of which could have been avoided had someone done their job. Sleep is important! Seems like Clarissa prioritized hers, today. Maybe this isn't a good fit for Clarissa. read more