i looooove dr. boter. she is the only doctor i feel comfortable with and the only one i trust. i love the new office. it's bright and clean and really makes you feel comfortable. dr. boter REALLY knows what she's doing. she actually was the one who heard my heart murmur and told me to see a cardiologist to make sure everything is okay. keep in mind, a few week prior, i went to a sh*tty doctor for my yearly check up who didnt say anything. so i am very grateful of dr. boter reallt caring about her patients overall health. if you have any questions/concerns, she will always listen and talk to you and give you the best advice!! read more

Visit was ok. Doctor was pleasant. However she did a pap test and left the tester glass bottle without my name on it, no date, nothing. I went to other doctors and they ask you twice to verify your name and details while they are writing them on the tester. Mix ups already happen in the lab, but not writing my details on the tester bottle ?? very very unprofessional. I do not trust the result, I will be going back to another doctor. I do not recommend this office, they are sloppy. read more

I can't believe Lana has anything less than a 5 star rating. She's quick, painless, informative, overall wonderful. The office is clean and modern and everyone that works there is very sweet and helpful in understanding anything going on with your insurance. When my insurance changed and I needed a new gyno I almost cried, now my latest insurance is covered again so I'm back. read more

I called in earlier today to ask if the front desk lady would pass the message to Dr. Lana. She didn't understand my situation and has made up an assumption that it won't change anything so either she can help me to cancel the appointment or not. The point here is - the front desk receptionist is not a medical doctor. She has no right to decide anything for me. Even if it's the same outcome, it should be Dr. Lana to inform me, not a front desk receptionist. Terrible service. read more

Listen ! If you are looking for a thorough , welcoming and attentive Provider with good bed side manner, go see Dr.Boter !! She takes her time with her patients and makes sure she gets all information to make sure properly cares for you and knows YOU ! Her staff is very welcoming & always helpful. Will definitely be going back to her for all my GYN needs read more

I have been going to Dr. Boter for approx 10 years now. I trust her fully and now my daughter also goes to her. She has the ability to put anyone at ease in any given situation. She is full of resources and listens to your medical history and immediate need and creates medical plans to treat, prevent, cure your condition. read more

What woman ever looks forward to a gynecology appointment or leaves one in a good mood? Anyone who sees Dr. Boter. She is simply the best. I recommended her to a friend and now literally 8 other girls in her circle go to Dr. Boter. I am serious. She is that good. Also, her new office and staff is a dramatic improvement of previous place. read more

Loved Doctor Boter and she has great bedside manner, but her office operates like total moneygrubbers. Be careful. They try to charge you copays at every turn even when they could work with you to bill them as preventive. My friend actually got written out a personal check after she called them out on it. The front desk women are also incredibly rude. I also suspects she overtests. Google "yearly pap guidance" and you'll see it's no longer recommended for women to get pap smears annually. Does she tell you that? Nope. read more

Dr. Boter is wonderful. She's gentle and kind, and she has a great bedside manner, which is really important to me. I've had a few really awful, unpleasant experiences with OB-GYNs in the past (mostly through my college's student health center, when I was a student... shudder), but visiting Dr. Boter is like a breath of fresh air. She's very patient and a great listener, and she'll chat with me when I launch into nervous chatter mode while, you know, getting down to business. And of course, she's knowledgeable and great at putting things in perspective. Her staff is also super nice. Not in a cuddly, frilly way, but in a competent, effective way, free of the attitude that's the hallmark of New York customer service. Bottom line: she's great. Great listener, knowledgeable doctor, has a light hand, and a friendly lady. I recommend her to all of my friends (and fellow Yelpers). read more

I moved from my old neighborhood where my old doctor was, and since I was kind of "eh" about him anyway, I decided to try someone new. I needed a routine checkup and Dr. Boter was recommended to me by a coworker (same insurance, yipee). I was a little skeptical on arriving at her office, but the staff was very welcoming. I'm someone who gets nervous when going to the doctor, for no real reason, but when I met Dr. Boter I felt she was very easy to talk to. She answered all my questions and was generally helpful and friendly. I had to get some blood taken as well, and the assistant who did that was also very kind, and gentle with my crappy veins. I am so happy to have found a doctor I really like! read more

I've been a patient of Dr. Boter's for going on seven years now, and I have never had a bad experience. She's patient, kind, and thoughtful, and she takes time to answer all my questions, no matter how silly they are. Her new office is gorgeous and relaxing (given what you're there for), and her staff are quick and polite. She's invested in all the latest tech to ensure your appointment is handled efficiently and error-free. Overall, an extremely positive visit, clean office, great staff, and best of all, a caring physician. read more

I am so happy that I saw Dr Boter. She is the nicest Dr I have ever met. I am not a fan of going to the gyno, and I told her that. She totally understood and was doing everything she could to make me feel comfortable. Asked me about my job, my boyfriend, life, and before I knew it the exam was over. I just wanted to stay and talk to her all afternoon!! What a sweet lady! I HIGHLY recommend her...in fact I took a bunch of business cards to give to my lady friends. I did not think the office staff was rude. The lady at the front desk was very sweet and nice. The nurse who took my blood pressure wasn't super outgoing, but I wouldn't call her unfriendly. read more

Lana has been my gynecologist for the last three and a half years. A friend referred me when I first moved to the city in 2016 and I have never looked back. Tests and procedures in her line of work are...invasive...to use a mild descriptor. Lana is incredibly quick, very gentle, and spends no more time than is absolutely necessary to get her work done and have you on your way. Whether you are calling to schedule your annual visit, or you have an urgent issue that needs her attention, she is there for you and will do all that she can to keep you calm and in tip top shape. Efficient, empathetic, and just a really nice lady. Women in New York City need more doctors like Lana. read more

Horrible receptionist. So rude. I took an hour to get there, but due to the miscommunication my appointment got canceled. The receptionist insisted that it was her fault, but it happened anyway. She didn't even say sorry. It seemed like they didn't even care for patients and gave me such an attitude. It is beyond unprofessional and so rude. I didn't meet the doctor, but they should train their staff better how to treat patients. I can't believe that these kind of rude people still work at the doctors office where the most cares are needed. I don't want to go back never again. read more

I've been trying to contact Dr. Boter to question the billing and ask why I was told to come in to discuss my results and then given an exam unexpectedly that cost me $1000. She won't take my call and there is no office manager to discuss this with either. Honestly, Dr. Boter seemed amazing and warm, but this is unethical and wrong. If you are going to see her, just be clear on what she is doing. You may want to get full details and discuss with your insurance first. read more

Dr. Boter is great! She's experienced, very knowledgeable, and cuts to the chase. She gives off a personable and trusting aura, which made me feel comfortable asking as many questions as I needed to. Bonus, she's funny and easy to talk to. highly recommend! read more

Update! So I've been coming here for a few years because it's convenient and Dr. Boter makes me feel comfortable....but the staff that works there and takes the calls are no reliable. I called on Wednesday to have them call in a prescription that I need tomorrow(Saturday), gave them the pharmacy number and everything. Didn't hear from the pharmacy so I called the dr's office again today around 1-2pm, another woman answers and tell me that they have no record from the first call. So I tell her, I need my prescription tomorrow and she says not a problem and asks me for the pharmacy number. I called the pharmacy on my way home from work and they haven't heard a peep from the office. The doctor's office has NO ACCOUNTABILITY, no matter how nice the doctor is, this now make this whole office unreliable. So disappointing. Looks like many of the previous reviews also are about the receptionists. Such a shame that something that has nothing to do with doctor is making her look bad. read more

I'm surprised at the number of positive reviews. I was looking for a new OBGYN and was very encouraged by the comments regarding Dr. Boter's good bedside manner. I had the complete opposite experience. Dr. Boter was dismissive and not interested in discussing solutions to my health issues that work for me. She was unable to deviate from her prompt of questions on her iPad and have a conversation with me as a person and a patient. I had a couple of questions regarding blood tests and she quickly became frustrated and made some very unprofessional remarks. The whole experience was bizarre, upsetting and made me feel very uncomfortable. A doctor who cannot answer questions without resorting to condescending to her patient and becoming visibly frustrated does a disservice to women who are seeking compassionate care and to the medical community at large. Please take this outlier review into consideration and find better care elsewhere. read more

Ordered two unnecessary tests. Aside from the hassle of extra appointments, insurance didn't cover all costs so I had to pay out of pocket. (All results came back negative. The radiologist thought I was crazy for coming in the first place, she even asked why did the Dr. say you need this??) Office staff is not helpful and at time rude on the phone and in person. read more

If you're a woman living in NYC, you know finding a gynecologist you like is no easy feat. I was seeing Dr Podolsky whom I really liked but had to find another doctor when my insurance changed. I was incredibly pleasantly surprised when Dr Boter was not only a perfectly sufficient substitute, but also had a shorter waiting period, and more convenient location. Dr Boter took her time getting to know me which is always appreciated considering how intimate an annual exam is. She was extremely knowledgeable without being pushy. She was patient with my questions and didn't rush me in the slightest. She's super sweet, has a good sense of humor AND - most importantly - is a dog lover. Would recommend 10/10 read more

I've been a patient of Dr. Boter for many years. She is fantastic but I am leaving her practice because of the office support staff. They are inflexible and will not write me an additional month of my prescription to hold me over until my appointment in 2 weeks (13 months since my last appointment). They will also not connect me directly with Dr. Boter. Will find a practice that is more concerned with supporting my health needs than collecting money from insurance. read more

Best gynecologist I've ever been to. She was thorough and the office staff was very nice and on top of their game. The office itself was very clean and tasteful. Overall, superb experience. read more

So happy I've finally found a GREAT doctor in NYC! After years of going to various gynecologists and doctors in the city, I've seen it all - horrible doctors, unsanitary offices, and rude staff on reception. Dr. Boter's office is the complete opposite. Her office is so lovely and clean. The staff was welcoming and got me right into the exam room yet without feeling rushed. And Dr. Boter took her time to explain everything to me and seems to be so knowledgable and friendly. So happy I found her. read more

Dr. Boter's new office is AMAZING!! It is impeccably decorated and SO clean, SUCH an beautiful upgrade. The new office staff is also extremely nice and accomodating, they made me feel welcome as soon as I walked in the door. I have been going to Dr. Boter for 5 years now and she is truly the best, always makes me feel so comfortable. read more

Dr Boter is absolutely amazing! I highly recommend her. She is so warm personable and caring. She throughly answers all questions and never rushes through an appointment. She also always calls back generally within the same day. Her new offices are beautiful. Very clean sleek and modern. read more

She's still the best doctor I have been to after many years. Her new office is very nice and she really helps to explain things to me. I highly recommend her if you have PCOS. read more

I was unable to see the doctor today. I was running 15 minutes late and called the office on the way there as I wanted to know if I should reschedule or if they could take me. They told me it would not be an issue. Due to train delays I got to the office later than expected and the office called me to tell me the doctor left. When I asked them if they could take me later, they said it was not possible. I was unable to call them from the train but if they had communicated the doctor would be leaving a certain time I would've left the train and called immediately. As the receptionist kept me on the hold for 20 minutes to check if I could come back in later, she unexpectedly hung up on me. I called her back and no one answered. I acknowledge my mistake in being late but if the receptionist had communicated when the doctor would leave I would've rescheduled and not taken the risk. Overall, the whole situation was not handled correctly by the receptionist and ultimately she hung up on a patient. I will not be seeing the doctor again because of the receptionist's behavior and would recommend people not to go there. Many times I've been in the waiting room and seen more prestigious doctors accommodate walk ins and late arrivals. Healthcare should not be treated as a business and the staff should show much more compassion and learn basic phone skills. read more

Dr. Boter is the kindest, most personable and professional doctor I've had. Her new office is great and she addresses all questions direct and to the point and makes me feel comfortable asking her anything. I've referred many friends to her who have had the same experience. read more

I have been a patient for 10 years and will NEVER return after how the receptionist SHERI ALLENE just spoke to me and then slammed the phone, hanging up on me. Absolutely miserable people. Dr. Boter is amazing but if your staff doesnt appreciate the fact that they have a job, they shouldn't be there. Just how many patients are you willing to lose rather than replace these $10/hr losers? read more

I've been going to Dr. Boter for 3+ years and she's fabulous! She's very knowledgeable, efficient and overall a great Doctor. She's very calm and sweet and remembers all her patients. Staff is great and new office location is convenient and calming atmosphere! read more

I love Dr. Boter, I recommend her to all my friends. She's patient, friendly, smart, good sense of humor, answers all your questions...everything you want in an OB/GYN, (and oof! I have had some bad OB/GYN's). But...what I don't understand, after going to her for several years, WHY oh WHY is her front desk staff so unfriendly?? Every time I call, Jessica acts as if my 30 second phone call is putting her out. As if she's not WORKING in a doctor's office and her JOB isn't to answer phones and talk to patients. Very strange. And when you show up at the office, it's the same deal: they barely look you in the eye and only mumble 2 words at you. This, of course, makes me try harder to be friendlier, (maybe it's me??), but to no avail. I don't know what their problem is, but they always act as if you are interrupting their manicure or something. Sorry - I JUST got off the phone with Jessica, and this has been a long-running problem, but this shouldn't discourage you from seeing Dr. Boter. She is GREAT and the nurses and medical assistants are always really nice, too. I'm not even going to take away a star for the front desk staff, because it would never stop me from seeing the fantastic Lana Boter. read more

I can only give Dr. Lana Boter one star due to her billing office. I had an appointment (my last at this office due to this issue) back in September 2016, almost nearly A YEAR ago and am STILL dealing with issues of not being reimbursed money I paid ahead of time, due to an insurance situation. My insurance card had an issue the day of my appointment and I was told by reception and Dr. Boter that if I paid $300 out of pocket that day just to call back with my insurance number once it gets figured out and I'd be reimbursed. I fixed the insurance issue 2 days later and called the billing office. After leaving nearly 6 messages without a call back, I called the office back and they gave me another number to try. I spoke to Marina at the billing office and gave her all of the insurance information in which she said that's all I had to do and I'd be reimbursed shortly. About a month later I called back and she had me give my number AGAIN and she said the same thing. I followed up weeks later and she kept reassuring me that we're just waiting on my insurance. Still, nothing. This time I told Marina to tell me when to call her back to follow up because this is getting ridiculous and untimely. She gave me a date a month later, I called, and still nothing. At this point I called my insurance who said they had JUST then filled this claim and it was well over the 120 days time limit they are given. At this point the billing office tells me, oh we're sorry you didn't give us your information soon enough and now you don't get reimbursed. WHAT???? I have a phone record of SEVENTEEN times I called this billing office but the supervisor Ann says that doesn't mean anything because she doesn't know what was being said. Is this a joke? Why else would I be calling a billing office???? Then within a week, I get a $900 bill from Dr. Boter's office saying I now owe the entire bill because insurance won't pay it because it wasn't filled early enough...from Dr. Boter's billing office. This is not right. This is not okay. This billing office is made up of the most unprofessional people I have ever met in my entire life, Ann included, whom claims to be a supervisor and hung up on me on one of our many conversations. She then spoke personally to Dr. Boter and said the doctor agreed to pay me back $100 (which I have yet to see) because I wasn't timely. This is incorrect, I WAS TIMELY, the office and my 17 prior calls proves this, but Ann of course did not tell Dr. Boter about this. I also came to learn that Marina no longer works in the office (interesting) and the day of the appointment I also paid a $50 copay which Ann 'accidently' told me that there should not have even been a copay that I owed. I also called the Dr's office to speak to Dr. Boter and left a message with her reception but heard nothing back. I also called the number on the bill I received and spoke to a Max Taylor on May 24th who was going to put my issued on some sort of red alert to be looked at by a supervisor and resolved in the next couple days, but I heard NOTHING back. So then when I received the same $900 bill a month later I called back and spoke to Dave on July 10th who said the same thing he's going to put it on a red alert, in which that is the first time I heard back (actually the office calling me, after I'd left them soooooo many messages and been promised soooooo many call backs) from Ann. So, almost a year later, I am STILL waiting to be reimbursed my $350 for such a terrible experience with this office. I'm nearing taking it to small claims or 7 on Your Side because I can't deal with this anymore. I've reached my limit. Being reimbursed what I told I was going to be reimbursed for doing everything by the book on my behalf and the billing office letting this fall through the cracks is no reason to punish me. So, the one star goes to Dr. Boter because she was personal and amazing, but she really needs a new billing department. read more

I've been a patient of Dr. Boter for the past 3+ years. Last week, I was blindsided when - after receiving zero prior notification from their office - I was told that Dr. Boter would not call in a refill for my birth control prescription because I was due for my yearly appointment. I told the receptionist that I'd be happy to schedule an appointment with her immediately, but I still really needed them to call in one more month of pills for me in the interim because it was time for me to start my next pack. The receptionist flatly replied that I couldn't get a refill until I saw the doctor. I said that this was fine, as long as she could get me in today, because I'm completely out of pills. The receptionist replied that their next available appointment was in three weeks, did not offer any suggestions or alternative solutions, and basically just said "tough sh-t". About the receptionist at Dr. Boter's office. First of all, I had to call 3 times during normal business hours to even get someone to answer the phone. That's not good protocol for any business, but especially for a doctor's office. When I finally got an answer, the receptionist I spoke with was just a straight-up nasty b-tch. FTR, I'm fine with the brusque, business-only communication style that NYC is famous for. I don't take it personally. This woman is just straight-up rude, unprofessional and dismissive. It is inexcusable for a doctor's office to employ a receptionist with the interpersonal skills of a snotty 13-year-old girl. I asked her to please have Dr. Boter call me directly, but she never did. I don't know if Dr. Boter ever got the message or not, but when I am forced to communicate with her through her receptionist, I don't know that it really matters. The bottom line is this: To unexpectedly cut a woman off from being able to take her oral contraception on time is just cruel, and more than that, a yearly invasive physical exam for oral contraception is not even medically necessary (link to article below in case you're interested). It's just another gratuitous thing that doctors offices can bill you for. That being said, I know that I can't reform the entire American healthcare system with a one-person uprising, so didn't put up a fight whatsoever about scheduling an appointment when she said that I needed to (yes, I'm feisty as hell, but I still occasionally opt for the path of least resistance). The fact that their office couldn't get me in for an appointment for 3 more weeks was totally out of my control. I obviously can't just haphazardly skip a few weeks of taking birth control. Calling in one more month of pills for me in the interim should have been a no-brainer. It would have been SO easy for them to do & had zero potential negative repercussions for their practice - it's birth control, not Oxycontin for God's sake, and it's safe enough to be sold over the counter. But their refusal to fulfill this very simple request created a totally unnecessary, stressful, frustrating and high-risk situation for me. Being a woman and being single-handedly responsible for contraception is already enough of a burden without having to be under the "care" of an unreachable ob-gyn with a practice on a twisted power trip. I ended up scheduling an appointment with a different gynecologist who was able to get me in the next day in order to get my refill. http://www.motherjones.com/politics/2012/04/doctors-holding-birth-control-hostage TL;DR (or for those of you who don't use reddit, a summary of my review, since I know it was really long): Being a patient of Dr. Boter is fine until any type of unforeseen issue arises when you need a human being on the other end of the line, which inevitably will happen at some point because most reproductive healthcare needs are personal and unpredictable. At those times, being her patient is awful, dysfunctional and frustrating. read more

I'm surprised Dr. Boter doesn't have more reviews. She has stellar recommendations from about 20 patients that I know personally. She is an incredibly friendly and warm but also very smart doctor. She fixed a problem I had had for years that, literally, ten doctors were unable to help me with. She has treated me with the utmost respect and kindness, and I can't recommend her enough. read more

Dr. Boter is absolutely amazing!!! I have been going to her for over 3 years and believe it or not, she remembers me and my history and takes the time to talk me through any questions I have every single visit. Dr Boter is very knowledgeable and caring and I have never felt rushed or dismissed. I've never written a yelp review, much less for a Dr, but I was shocked when I saw she only has 3 stars on here. If you read through the reviews, any bad ratings are unfortunately for her admin staff which she has no hiring control over. Just a heads up - she is over 4.5 stars and nearly 2500 reviews on ZocDoc! While I've never personally had issues with the staff, I do see what some people may have experienced. After speaking with Dr Boter at my last visit, I actually found out she's building her own new office and it's set to open in October nearby. I will admit the current office could use updating, so once she's in a brand new sleek office and is able to hire her own staff, I truly don't think there will be a better doc in town! read more

Dr. Boter is wonderful, but I cannot recommend her because it in nearly impossible to schedule an appointment with her and her front-desk staff is incredibly unfriendly and unhelpful. If you call ten times, you will get someone to answer the phone once. If you do get a human, 50% of the time, you will be put on hold never to have the receptionist pick up again. If you leave a message, no one will call you back. It's horrible. Dr. Boter, if you are reading these reviews, please know that you are losing patients! I have been going to your practice since 2000 (I saw Dr. Beracha before you), but I will not return. read more

I tried to give her a chance by sticking with her for 2 years. My main reason for going was to find a good birth control to keep me regular/ not over- bleed/and have less pains. After trying (3!!!) different pills over the 2 years, I now get 2 periods a month and have extreme emotional reactions...these are not unheard of effects of BC - however these have been symptoms of mine for only the past 2 years...and all she has done is take my $ and randomly prescribes me new pills every time. Once she asked what pills I tried years ago and said, "ok what about using that again?" I assume your job as a doctor is to assess the situation and prescribe as needed...not throw BC pill names into a hat and randomly pick one. I asked to be tested/checked out again for anything since my situation has clearly gotten worse instead of better but she refused to when it was earlier than the scheduled annual Pap test. Again, waste of appointment. Besides her extremely rushed talking and laughing off of my concerns...she then tried to charge me over $90 for I have no idea what. I ignored the bill a few times and then called. Office told me there were only 2 days a week to call about billing (???) so I hung up, did not call back, and still refuse to pay. Don't waste your time here. read more

She's fine for routine issues but otherwise? Forget it. She recommended major surgery for me, yet didn't even bother to have my medical records in front of her for our appointment. Didn't even go get them when I asked questions about why I needed the surgery, instead giving me vague answers. I left and never returned. Another money-grubbing ghoul of a doctor. Avoid at all costs. read more

This is one of the most awful experiences I've ever had with a Dr. She was condescending, dismissive and completely brushed off my problem as being inconsequential and something I'll just have to "deal with." Dr. Boter had no empathy, talked down to me and acted like she could care less about what was wrong with me. She made me feel so bad I cried afterwards. DO NOT SEE THIS DOCTOR. read more

I first found Dr. Boter last year when I moved into the city and needed a new gyno. I originally saw her because her office was located around the corner from my apartment and it was convenient to go there before work. I didn't expect to find of the best doctors I have ever seen. She is so friendly and really takes the time to listen to all of your concerns. She's also very funny which made me feel much more comfortable in an otherwise awkward situation. She spent as much time with me as I required and I didn't feel rushed. There was an irregularity on one of my tests which fortunately turned out to be nothing, but she really took the time to explain what if could be, if anything. She's also very quick to return phone calls. I have seen her about 3 times and will definitely continue. read more