I arrived 2 hours late to my rental car appointment due to a late flight, they told me my…read morereservation "auto canceled', forced me to take a "upgraded car" at 20 euro per day. When I got the car it was on 3/4 full, I companied was told "it all evens out in the end, just bring it back full" Gas is 1.9 euro/ltr. I brought the car back a day early and was still charged 3 days even though I used their app to tell them on day one that I would only need the car for 2 days. A 103 euro renal cost me over 190 euro 2x the price don't fall pray to their upcharges. The U.S. customer service is useless

Great service and very friendly. Their English was excellent and they made sure we understood the…read morecar and it was ready to go. Henning and Stephanie, especially, took great care of us. They are located in the Peugeot car dealership. Not many Americans end up so far intro Weissensee, but we were staying nearby and very happy with them.