Reserve ahead of time though they may have cars available for walk-ins. A relatively quick check-in…read moreat their kiosk/rental counter with your passport and International Driver's Permit (and if have one, the reservation printout). Get the car key, go around the kiosk to a garage for the car and off you go. Located at the Flughafen Berlin Tegel TXL airport and a short 5-minute walk over once passed through customs. Go outside the terminal and turn right. They share an area with other car rental companies. Note make sure flight info is in the reservation in case of delays or whatever. Otherwise, the car reservation is freed up an hour after the expected arrival.

After the other car company gave us such bad service these guys came to our rescue :) phew!read more

The staff was amazing when I picked up my rental. The customer service representative made small…read moretalk while efficiently conducting business. I was in and out in less than 10 minutes. The experience when I returned my vehicle was equally efficient. The attendant once again was friendly and charismatic. Then inspection was smooth and conducted quickly. After my trip I had to call back for a copy of my receipt to be emailed to me. As I expected it was a pleasant experience. In fact, in my travels this was one of my best rental car experiences.

They don' t rent the cars they are advertising with. I reserved a mercedes, with the remark that i…read morewould get a similar car when unavailable. But it turns out they dont have mercedes or bmw at all in the first place. although the rest of the service was acceptable, i find it annoying that they advert with cars they dont have in their fleet.