I have rented a van for the weekend recently, and was very satisfied with both the service as well…read moreas the price paid. Highly recommended!

I arrived 2 hours late to my rental car appointment due to a late flight, they told me my…read morereservation "auto canceled', forced me to take a "upgraded car" at 20 euro per day. When I got the car it was on 3/4 full, I companied was told "it all evens out in the end, just bring it back full" Gas is 1.9 euro/ltr. I brought the car back a day early and was still charged 3 days even though I used their app to tell them on day one that I would only need the car for 2 days. A 103 euro renal cost me over 190 euro 2x the price don't fall pray to their upcharges. The U.S. customer service is useless

Great service and very friendly. Their English was excellent and they made sure we understood the…read morecar and it was ready to go. Henning and Stephanie, especially, took great care of us. They are located in the Peugeot car dealership. Not many Americans end up so far intro Weissensee, but we were staying nearby and very happy with them.

The very best experience you can have with cars in berlin, super professional and awesome team at…read morebargain prices! Take my company mvps here as a reward every month got a weekend!

Do not rent a car from Europcar…read more They authorized just over $1000 on my credit card, despite not having a car available to rent me. I paid for a car rental in advance in order to get a preferred rate. The morning of the car rental I get the email below stating they did not have a car available for me. So they cancelled the reservation. Yet, they failed to refund my credit card. Phone calls to their customer service yielded no results. When I finally emailed nachfrafe@europcar.com, I am told I will get a refund once the car is returned. They didn't even acknowledge that the car rental transaction never took place and was cancelled by them. Poor business. Look elsewhere when you rent a car. But if you do have to rent a car from them, don't pay in advance to get a lower rate. Chances are the car will not be available and you will have to fight them to get your money back. Dear Customer Thank you for making a reservation under reference 1101188616 for the 04/04/2019. Unfortunately, on this occasion, we cannot confirm your reservation because: - The vehicule category MERCEDES BENZ A-KLASSE (or similar) you requested is not available You have not been charged for this reservation. Please contact our customer service by email webmaster@europcar.com if you wish to keep your reservation and change the item which is not available. Thank you for choosing Europcar

I needed to rent a car last minute. AVIS was the cheapest thing I could find. I reserved a certain…read morecar (automatic transmission) because I am American and like most of us, cannot drive a manual. I just never learned, ok? Anyways, the car I reserved ended up not being available so they gave me the only other automatic vehicle they had (which was a luxury one) for the same price. Pretty much I got to speed on the autobahn in a nice Mercedes for 4 days and under 100 euros. Not bad, not bad.

Feedback in German and English: German:…read moreT-Cross / Unbegrenzte Kilometer Anschaffungskosten: 990 Euro (für die Anmietung des Autos bezahlt). Endgültig: 1.413,19 Euro (nach Rücksendung) 259 für den Grenzübertritt und für die Versicherung, falls ich sie brauchen sollte (aber ich habe bereits eine VOLLSTÄNDIGE Versicherung. Ok, aber diese hier musst du kaufen, blablabla) - Das Auto war perfekt, als ich es bekam, und es war auch PERFEKT, als ich es VOLL getankt zurückgegeben habe. Sie haben mir zum Beispiel 163 Euro in Rechnung gestellt, weil das Auto bei der Rückgabe nicht sauber war. Und sie werden versuchen, Ihnen mehrere Dinge in Rechnung zu stellen, wenn Sie das Auto nehmen. Rechnen Sie damit, mehr Geld auszugeben, als Sie planen. Seien Sie vorsichtig! -- English: T-Cross / Unlimited Kms Initial expenses: 990 euros (paid to rent the car). Final: 1.413,19 euros (after returning it) 259 for crossing the border and for insurance, in case I needed it (but I already have FULL insurance. Ok, but this one here you must buy, blablabla) - The car was perfect when I got it, and it was PERFECT when I returned it with FULL fuel as well. For instance, they charged me 163 euros because the car was not clean when I gave it back. And they will try to charge you for several things when you are taking the car. Expect to spend more money than you are planning. Be careful!

I can only say very positive things about this Eurpcar rental location. My entire rental…read moreexperience was flawless, timely and very efficient. The staff was very knowledgeable and processed the rental transaction quickly. They were very friendly and spoke English very well. The staff asked where I would be driving the car, and gave me helpful information about driving in Poland and The Czech Republic. I received an upgraded vehicle (without asking) that included a navigation system. Returning the vehicle was just as fast and easy.

Terrible to find. The official address is of no help, it will tell you that your final destination…read moreis in the pedestrian zone. When you're lucky enough to spot the Europcar store at Memhardstraße you will soon find out that there are no parking spots there and that you're supposed to get back into the car and drive into the next car park (where there are also no Europcar signs), drive the car down 3 levels to some guy waiting near a Europcar poster. On the plus side: all employees were friendly, but still: terrible experience. Never again!

Beware of charges for "damages" weeks after you return your vehicle. Google Sixt and damages…read morecharges to see many others who have complained about this. Their good deals on premium vehicles are not as good after you pay fees for excessive wear on tires you really have no control over.